The most transparent of the currency exchange services. 0.2% currency conversion fee. Nothing else. Whether you make a single or multiple transactions you get the same deal. Great exchange rates too.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Wouldn't touch this bank again with a barge pole. Cannot be trusted, customer service is useless sending you round and round in circles only to tell you lies. Absolutely disgusting service. Has really... See more
Love this service! V thorough setup process took a little while because of having to take photos of identity documents, but once done the rest was a breeze. Got a physical card in just a few da... See more
Company replied
My favorite travel companion! Zing has become a non negotiable for me when I travel. It has the best rates and it is super easy to use. You don’t even have to do the conversions yourself ahead of ti... See more
Company replied
Company details
Written by the company
Zing is now closed. Find out more at https://zing.me. Zing is part of the HSBC group. Zing is provided by MP Payments UK Limited, a company registered in England and Wales with registered company number 14263447 and its registered office at 8 Canada Square, London, E14 5HQ. MP Payments UK Limited's registered VAT number is GB365684514. MP Payments UK is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 for issuing electronic money and the provision of payment services, with FCA registration number 983835. MP Payments UK Limited is part of the global HSBC Group but is not a bank. Your funds are not deposits and are not protected by the Financial Services Compensation Scheme ("FSCS"). We keep your e-money safe by safeguarding your funds in a separate bank account. MP Payments UK Limited is separate from HSBC UK Bank Plc ("HSBC UK"), and your e-money does not count towards your total FSCS protection with HSBC UK (if applicable). If you have any questions, please contact support@zing.com.
Contact info
United Kingdom
- zing.me
3.7
Average
586 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Was very easy to onboard and make…
Was very easy to onboard and make transactions after the onboarding process takes place.
16 November 2024
Unprompted review
Reply from Zing
Hi there. We like to think that if Zing had a last name then 'easy' would be our middle name. Its what we are all about. Glad to hear you are enjoying Zing. Thanks, ZingCare.
Zero Stars – Terrible Experience with Zing.me!
I am extremely frustrated with Zing.me! I was supposed to receive £400 in rewards, but so far, I have only received £130. Despite numerous attempts to resolve this, they rarely respond to my emails. Every time someone sends me money, without fail, it gets put on hold for days. Then, they email me asking for more details about the payee. Even after providing the requested information, the payment still doesn’t go through.
Their customer service is appalling. The live agents are rude, unhelpful, and don’t seem to care about solving issues. I have proof that my customers have completed the referral rewards, yet my money is still being held.
I have emailed them multiple times from musaddikur@ hotmail.com but have received no proper response. I am owed £280, and it is urgent that this issue is resolved. I will be deleting my Zing account if this is not sorted immediately, and I will advise my customers to leave and share their negative experiences as well.
I’m extremely disappointed with this service, and if this continues, I will have no choice but to take further action.
16 November 2024
Unprompted review
Reply from Zing
Hi there. Thank you for sharing your feedback.
Regarding your payment. On occasion we complete additional checks on payments to ensure we are keeping our members and their money safe, this sometimes involves asking for some additional information.
For referral bonus payments, once all qualifying criteria have been met by by the referer and each referee then we normally pay bonuses within 30 days.
Thanks, ZingCare.
Easy to set up and use
23 October 2024
Reply from Zing
Hello there. Thanks for the feedback and for using Zing. Thanks, ZingCare.
Meh...
It took 2 days to be able to sign up as they were having some sort of glitch. When they finally allowed me to sign up, I followed all the steps to qualify for the £30 and got an email that same day saying the money was on the way - this was over 3 weeks ago. I have also successfully referred 5 people and they keep emailing me saying that was successful too and, again, my money is on the way but it has also been over 2 weeks since all of these have been done so not really impressed.
15 November 2024
Unprompted review
Reply from Zing
Hi there. Thanks for the feedback. As per the terms and conditions of our referral scheme, bonus payments are normally made within 30 days of all qualifying criteria being met. As long as each of your referees have completed their steps you can sit tight and your bonus payment will be paid into your Zing account. Thanks, ZingCare.
Reply from Zing
Hello there. Thanks for the feedback and for using Zing. Thanks, ZingCare.
Zingy zip very very fast service in…
Zingy zip very very fast service in respectful kindness people Thanks ☺️
2 November 2024
Unprompted review
Reply from Zing
Hi there. We love this feedback and like the sound of being 'Zingy zip'! I've passed your feedback to the team. Thanks, ZingCare.
Happy new account
Only just opened the account recently & the process was smooth & easy.
Very useful for going abroad.
Wouldn't hesitate to recommend Zing to friends and family.
22 October 2024
Reply from Zing
Hi there. thanks for the feedback. If you're going to recommend your family and friends make sure you tap on the gift symbol in the top right hand corner of the home screen and follow the instructions. thanks, Zingcare.
Super quick nd easy to use
13 November 2024
Unprompted review
Reply from Zing
Hi there, thanks for the feedback and for choosing Zing. Thanks, ZingCare.
Found it easy to use so far
Found it easy to use so far. Have only used in the UK at the moment but think it will be very useful when abroad.
23 October 2024
Reply from Zing
Hi there. thanks for the feedback and choosing Zing. We can't wait to be on your adventures with you in the future. Thanks, ZingCare.
Me and my friend was meant to receive…
Me and my friend was meant to receive £30 for me signing up but was a lie!
22 October 2024
Reply from Zing
Hi there. Thanks for your feedback. We normally pay referral bonuses within 30 days of all qualifying criteria being completed by both the referrer and the referee. Thanks, ZingCare.
Really easy to set up
Really easy to set up and start using.
I've not used it overseas yet but would imagine no problems.
£30 sign up bonus not received yet though.
EDIT bonus arrived after 29 days.
24 October 2024
Reply from Zing
Hi there. Thanks for your feedback. You'll normally receive your sign up bonus within 30 days of all qualifying criteria being met. Keep an eye out on your account. Thanks, ZingCare.
Stay clear of Zing!
Ideally, they should be awarded no star! They allowed a transaction out of my account without my prior authorization and have done very little to mitigate their error. I am now having to complain to the Financial Ombudsman Service (FOS), to get the money returned.
2 October 2024
Unprompted review
Reply from Zing
Hi there. Sorry to hear about your experience using Zing. I've ask one of the team to investigate and review your feedback. Thanks, ZingCare.
Great App and great incentive to join
Great App and great incentive to join. I have looked at the currency exchange rates and they are exceptional.
23 October 2024
Reply from Zing
Hi there. Glad you like our exchange rates. We try to be competitive and as transparent as possible about any fees that may apply before you make a payment. Thanks, Zingcare.
Very easy to open an account with Zing
Very easy to open an account with Zing. The app is user friendly took less than 5 minutes to open the account, update id docs & face recognition. Card added to wallet & physical card arrived quickly
24 October 2024
Reply from Zing
Hello there. Sounds like you are all set for an adventure. Zing card in one hand, passport in the other. Thanks for choosing Zing. Thanks, ZingCare.
Great card, easy to use
Great communication and step by step instructions on how to use the card. The app is great to have your details on hand
23 October 2024
Reply from Zing
Hello there. Great feedback thank you. We like to make it easy for our members to send and spend so I'm glad the instructions where helpful on how to set up your card. Thanks, ZingCare.
Fantastic great
11 November 2024
Unprompted review
Reply from Zing
Hi there, thanks for the feedback and for choosing Zing. Thanks, ZingCare.
Reply from Zing
Hi there, thanks for the feedback and glad you like the notifications, we like to keep you updated whenever you use your card. Thanks, ZingCare.
Great and quick service easy to set up…
Great and quick service easy to set up definitely recommend
22 October 2024
Reply from Zing
Hi there. Thanks for the feedback. When recommending family and friends check out the gift symbol in the top right of the home screen and follow the instructions. Thanks, Zingcare.
Quick and easy to set up
29 October 2024
Reply from Zing
Hi there. Thanks for the feedback and for choosing Zing. Thanks, ZingCare.
Reply from Zing
Hi there. Thanks for the feedback and for choosing Zing. Thanks, ZingCare.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.