ziina.com Reviews 548

Faced an issue with top up however Mariam S resolved it. She was very helpful and kept me updated on the status. Giving a 4 star cause the challenge caused delay for me but the customer support was great.

Worst app ever. I opened a Zina account for personal use, followed all required steps, and funded it with my bank card. Just a few days later, my account was terminated for no tangible reason.

Support claimed a cause that never happened. The account was new and unused — I didn’t even have the chance to make a single transaction.

This level of mismanagement is unacceptable. Definitely not recommended for users in the UAE.

Love the new features and super helpful customer service team! Keep up the good work 🙌

Great guide fast respond

I’ve been using Ziina Business Account for the last 3 years, and it has been a great platform with no issues at all. Recently, I faced a small problem, and the Ziina customer support team helped me quickly and resolved it smoothly.

Thank you for the excellent service. Highly recommended

My experience with Ziina was very poor. I used their platform to pay for products from Thwifty, but Ziina did not take complaints seriously when there were issues with payment or refunds. Also, according to reviews, Thwifty has a bad reputation. It seems Ziina protects the merchant more than the customer, so I strongly advise everyone to be cautious when using both Ziina and Thwifty.

Is a good man he’s responding quickly but when he’s talking, I hope you’re the best

Thanks for Ahmed W. so much for following up and for him support. I truly appreciate how quickly and professionally him helped to resolve this issue. His assistance was very helpful, and the experience was smooth and pleasant thanks to Ahmed W responsiveness. Thank you Ahmed W again for your care and great service.

Mr ahmed w. Is professional and patient, thanks for ziina for well selecting their customer support team

Great experience with Ziina, Mary helped me with a cashout situation, the support team for ziina has been super helpfull at all times in my past 1 year of use

Mariam S was fast & efficient in resolving & answering my queries.

My account was blocked for no reason. They will hold over 300K in AED funds for 180 days. All from my ecommerce website. I was told not to trust Ziina. I should've went with what they said

Mariam help me to solve this is with very professional way.
I’ll rate her conversion 10/10 Thanks..

As a business avoid at all costs.
Updates are not being communicated and they might be impacting your business functions and processes (just like my case).
Customer service is awaful: giving different replies depending who you talk to, then replying at 2am and closing the chat since you are not active. It feels like their customer service is trained to give sterile answers based on a textbook and cannot give clear instructions or help

Thank you for your support, Youssef. I really appreciate the professional and prompt service you provided throughout the verification process. Your guidance was clear and helpful, which made the experience smooth and hassle-free. Thank you once again.

Very prompt response and solved my issue with haste.

Ahmed W. Understood the issue and solved it with full ownership. Grateful for the great customer service

Noran is good service

Mariam is the best

I spoke to Ahmed. He was very helpful and understanding. Really appreciate his efforts ❤️