ziella.co Reviews 

66
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated support team for reaching out promptly after a purchase to confirm personal details and shipping information. Consumers truly love the beautifully crafted products and find them to be wonderful gifts for special people in their lives. Though some shoppers felt initially skeptical about ordering online, they quickly appreciated the remarkably simple and smooth process. Others mentioned placing their purchases very recently and are now eagerly awaiting the arrival of their items. People note that the communication remains open and friendly throughout the entire transaction.

What people talk about most

Product

Users describe positive interactions with product, highlighting the beautiful craftsmanship and well-made... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting proactive outreach from a real... See more

Order

Consumers find order to be positive, highlighting an easy ordering process and prompt support. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was the perfect gift to show my wife how much I love and appreciate her. The customer care is great. After I placed my order the customer care team reached out to make sure everything went perfec... See more

Rated 5 out of 5 stars

I saw the add online for the necklace with our birthstones and our names. I placed my order and when it got here she absolutely loved it. Thank you so much for making dreams come true.

Rated 5 out of 5 stars

Their follow up is terrific and answered all of My questions I will use them again as the opportunities arise not only for my wife I will use the for my two daughters and grand baby

Rated 5 out of 5 stars

Well made beautiful piece. Pendant is bigger than it looks in the picture, but it looks great! Hang it in your car or wear it on your neck. Your wife will be reminded of her family every time she look... See more


Company details


Contact info

4.8

Excellent

TrustScore 5 out of 5

66 reviews

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No history of asking for reviews

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4.8

All reviews

(66)

59 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

AI representative or Not

AI or not, meeting Elizabeth after placing my order with your company was the best experience I’ve ever had shopping online! It was so pleasant that I intend to shop again with you as well as tell my friends and family!

24 October 2026
Unprompted review
Rated 5 out of 5 stars

Let me start by saying sometimes it's…

Let me start by saying sometimes it's the little things in life that make a big change in someone else's .it's easy to get caught up in day to day life so take a minute to give back to your loved ones when you can .big thank you to Leila for reaching out and making a random purchase feel more like a genuine one on one 👍 like I said it's the little things that matter

24 October 2026
Unprompted review
Rated 5 out of 5 stars

Easy and simple process to order

Easy and simple process to order. I like the personalized touch of someone reaching out to confirm my address and to inform me my order is ready for shipping. Can't wait to see my husband’s reaction when he receives his gift.

23 October 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional customer service

I love the product, I haven't received it yet (just ordered a few minutes ago). It looks amazing though. Shortly after I ordered, a nice girl named Leila sent me a text to confirm my address. I appreciate the attention to detail. She also offered me some more products with a discount, but she wasn't pushy at all, just very nice and helpful. I appreciate personal interaction with a business. I wish more customer service was handled like this.

23 October 2026
Unprompted review
Rated 5 out of 5 stars

Best customer service ever received

They are very responsive and even messaged right after placing the order was placed to confirm my address which I had made on a mistake on. They even provided with additional options and deals right on the spot. I was in direct contact with a live person that wasn't outsourced to call center. Awesome company I would totally recommend them to everyone I know. If after giving my gift to my wife turns out well, I would come back and give another review.

22 October 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

As with anything you order online I was a bit skeptical, but almost immediately I got a response asking if everything was correct with my address for delivery to make sure I would receive it. And then a text adding if it was for any special occasion coming up? Great customer service!

22 October 2026
Unprompted review

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