I really don' t know if those negative reviews are false/ fake?! My experience is totaly different! First I contacted customer service via their e mail to ask if 3 parfums are really in stock and... See more
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Review summary
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First web order - everything went fine. Customer service answerd me same day ( I was checking if some of parfums were really on stock). I payed- they send package in day or two. It was a blind buy but... See more
I love everything about this brand from the rustic but luxury in store experience to the beautiful packaging. Most exceptional are the scents which have become my hands down favorites. They are someho... See more
The scent I use, feels and smells like you've made it exactly for me, it suits me like a great suit. The name, heavens apothecary really does live up to it. If it would be possible, I would make... See more
4.4
Excellent
52 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 20% of negative reviews
Typically replies within 24 hours
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Zielinski and Drozen are becoming a firm favourite fragrance and so many more to try.
We came across Zielinski and Drozen on a back street in Nice. purchased a few fragrances there , and then ran out of them. I checked out the company on line and to my surprise they are a lot bigger and I guess more well known that I thought , with a great looking space in Amsterdam too. Anyway living in West Sussex i am please to say we were able to replenish stocks on line- so all good , and a sooth transaction plus quick delivery too .
28 January 2026
Unprompted review
Great experience 5*
Customer service replied me the same day ( or next maybe). They were very friendly like I was buying parfums for much more money - they treated me like I was " somebody ". I now know that every and each buyer is important to them. Parfums were well packed,arrived fast. Pleasant experience. All 3 parfums were blind buy - and all 3 are grate( black vanilla , orange& jasmin ,and apple& lottus.
19 January 2026
Unprompted review
The scent is unique and it make me feel…
The scent is unique and it make me feel wrapped in coziness all day long I use the perfume and the soap and the bath foam they are gorgeous
7 February 2026
Unprompted review
These scents are amazing and so…
These scents are amazing and so different from others. Very special and very luxurious.
16 January 2026
Unprompted review
I paid 12 € for shipping before…
I paid 12 € for shipping before christmas, but it arrived one week later.
I asked several times to the customers service but the given reply was not useful.
2 January 2026
Unprompted review
Fraud
Fraud! took 3 payments from me for 1 product- didn't reply to any of my emails!!
16 September 2025
Unprompted review
Reply from Zielinskiandrozen
Hi Flora, we are sorry for the trouble you’ve experienced. We haven’t been able to find any email from you yet. Could you please email us at customercare@zielinskiandrozen.com with your order number or the email used at checkout? We’ll review this right away and resolve any duplicate payments.
Super fast delivery
Super fast delivery! I bought some products for a present for a friend, I contacted Customer service to get the order faster than usual and they were super helpful.
17 June 2025
Unprompted review
Got vanilla perfume when I was in…
Got vanilla perfume when I was in poland... to sweet and doesnt worth the price.
6 April 2025
Unprompted review
Delivered the wrong product and no answer from customercare
Ordered one of their hand creams. Got delivered the wrong one. Wrote to two different customer service mail addresses - never received an answer. 28 Euros lost.
Shabby way of treating customers. Never again.
1 December 2024
Unprompted review
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