Z Grills Reviews 

758
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional customer service, highlighting rapid response times, friendly staff, and clear manuals that make assembly remarkably straightforward. Many people are deeply impressed by the solid construction of the grills, excellent packaging, and the delicious meals they consistently produce. However, some reviewers were not happy with components failing over time, specifically mentioning unexpected issues with temperature probes, augers, and electronic controllers malfunctioning. A few consumers noted that dealing with faulty parts required extra effort and maintenance after initial use, though support agents typically sent replacement items quickly.

What people talk about most

Product

Users describe positive interactions with product, highlighting excellent build quality, even cooking... See more

Customer service

Customers consistently note positive experiences with customer service, praising the quick response times and... See more

Quality

Customers had ambiguous experiences with quality, as many reviewers praised the durable construction, even... See more

Response time

Reviewers express general satisfaction regarding the fast and timely response times from the support team.... See more

Service

People report positive experiences with service, highlighting extremely fast and efficient support when... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My smoker gave me an error code that I didn’t have the slightest idea why so I sent Z-Grills an email. They quickly diagnosed the problem and sent me out a replacement part that got me going aga... See more

Rated 5 out of 5 stars

I just go my Z grill on a few days ago just had a chance to put it together after work I am going to cook on it very soon I am satisfied with the purchase thank you so much

Rated 5 out of 5 stars

Customer service was quick to respond to my email. The problem was figured out and the new part arrived sooner than expected.

Rated 5 out of 5 stars

This my first smoker/grill. after my wife did her diligent research she recommended I buy this one and I am very happy I did. Instructions to build it were spot on and not difficult at all. Every piec... See more


Company details

  1. Kitchen Furniture Store

Written by the company

Z GRILLS is the industry leader and originator of the wood pellet grill! We have been producing grills for more than 30 years. Our products are rated as "2019 best grills" on Forbes' official website! We provide a world-class culinary experience in our customers through our innovative 8-1 grill, providing the ability to grill, smoke, bake, roast, braise & BBQ!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

758 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(758)

66 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Junk

The grill is of poor quality. The WiFi connection is difficult to get to work the 2.0 does not work at all. The grill will not hold temperature. And the manual controls are terrible. I would not recommend this grill!!!!

10 April 2025
Unprompted review
Z Grills logo

Reply from Z Grills

Hi Darren,

Thank you so much for your honest feedback — we truly appreciate you taking the time to share your experience.

We’re really sorry to hear about the issues you've encountered with your grill. This is definitely not the experience we want for our customers.

Please feel free to email us at support@zgrills.com — we would love the opportunity to help troubleshoot your WiFi connection issues, look into the temperature control problem, and make things right for you.

At Z Grills, we take pride in our 30+ years of grill manufacturing experience and stand behind our products. We also understand that technology can sometimes be tricky, and our support team is always here to assist.

Looking forward to hearing from you so we can get this resolved!

Zgrills team

Rated 5 out of 5 stars

Great Grill/Smoker

I had purchased a 450B about 2 years ago, I enjoyed it so much I upgraded to a 7052B this year and love it! Customer service has been great.

11 March 2025
Unprompted review
Rated 5 out of 5 stars

Quality for the price

I recently took advantage of their crowdfunding promotion and am very pleased so far. The assembly was straight forward and easy, and the burn in process went seamlessly. The quality of the smoker is what I would have expected for the price and I have 0 regret in my purchase. I smoked my first rack of ribs the other day and I couldn't be happier with the results! Definitely a happy customer so far!

9 April 2025
Unprompted review
Rated 5 out of 5 stars

Pleased with my purchase

Purchased a 700d4e in February 2025 when they were running the lifetime program. It took a bit to get the app working with the grill but now I can say I am happy with my purchase. I have done a variety of items like a turkey breast and ribs as well as the usual steaks, hamburgers and hot dogs. Assembly was easy and once the hopper was broken in, no issues. Cleanup is easy and I look forward to many years of grilling/smoking with my grill.

10 April 2025
Unprompted review
Rated 5 out of 5 stars

Z Grill Quality and Performance

After researching many pellet smokers, I chose the Z Grill because of it's history, the price point, the value for my money. After using my Z Grill now for several years, it has been an excellent performer, the customer service has been outstanding when needed! I continue to HIGHLY recommend the Z Grill to everyone I talk to about smokers...Charlie F.

10 April 2025
Unprompted review
Rated 5 out of 5 stars

New owner

I was impressed with the instructions and how all the parts came together perfectly.
The wifi app is impressive and smoker holds temp within 5 degrees. Overall great experience.

6 April 2025
Unprompted review
Rated 4 out of 5 stars

The Grill was easy to assemble and…

The Grill was easy to assemble and appears to be of good quality. My last grill literally rusted away until one of the legs dropped off. I have good hopes for my new Z Grill and have tested it and am impressed by it's temperature control ability. The one issue I have is that when I upgraded to new WIFI controls I found it was programmed to operate with the antiquated 2.4 g system instead of 5 g . I set up an old router to make it work.

5 April 2025
Unprompted review
Rated 1 out of 5 stars

I purchased a Blind Box from Z GRILLS…

I purchased a Blind Box from Z GRILLS June, 2024. It quit working properly in July. Received a new auger for the pellets end of October, 2024. It worked great for the couple weeks used until winter. Now that it is being used again the temperature won’t hold. The auger is not working properly again. Called and emailed customer service twice in the last week with no response. Would never recommend this company!

4 April 2025
Unprompted review
Z Grills logo

Reply from Z Grills

Dear Sue,

First of all, thank you for being part of our Blind Box program. We truly appreciate your support and are very sorry to hear about your recent experience.

We understand how frustrating it is when your grill doesn’t perform as expected — especially after the excitement of receiving a replacement and looking forward to grilling again in spring.

Your feedback has been received loud and clear, and we sincerely apologize for the delayed response from our customer service team. That is not the standard of service we aim to provide, especially for customers like you who have put their trust in us.

We would love to make things right. Please allow us to escalate your case immediately. If you could kindly share your order number or email us again at [support@zgrills.com] with “Urgent: Blind Box Support Follow-up” in the subject line, we’ll prioritize your case for resolution.

We hope you’ll give us the chance to resolve this quickly and restore your confidence in our brand.

Warm regards,
Z Grills Team

Rated 1 out of 5 stars

Don’t waste your money.

Z Grill is an absolute joke. Bought my grill last summer used it for a month and it kept throwing Error codes. Finally Z grills sent me a new hopper. It has worked for about 2 months and same thing. I would NEVER spend another dime on this cheap company.

13 March 2025
Unprompted review
Z Grills logo

Reply from Z Grills

Hi Brandon,

We're truly sorry to hear about your experience, and we appreciate you sharing your feedback. This is definitely not the experience we want for our customers. We understand how frustrating recurring issues can be, and we want to make things right.

Please reach out to our support team at support@zgrills.com, and we’ll do our best to find a lasting solution for you. If you’ve already been in touch, let us know your case details, and we’ll escalate it to ensure you get the help you need.

We value your trust and hope to turn your experience around.

Best,
Z Grills Team

Rated 5 out of 5 stars

700D4E

I purchased a 700D4E in July of 2024. So far I have smoked Ribs, pulled pork and brisket. All were amazing. I have grilled steaks and hamburgers. Temperature control is great. It is easy to clean no issues. Would purchase again.

27 February 2025
Unprompted review
Rated 5 out of 5 stars

I give ZGrills a shining 5 Star review

I give ZGrills a shining 5 Star review! After researching pellet grills for long time online and comparing features, available options and reviews, I decided on ZGrill, based upon my extensive research.Truth is that i give ZGrill 5 stars in more than just one category. First of all, their customer service is as good as it gets! After my initial purchase, I found another ZGrill pit that had one additional option that I wished I had initially ordered instead of what i had ordered. I emailed ZGrill with my request to change my order and was immediately contacted for the exchange option. The exchange was confirmed immediately. The product shipped within a few days and arrived sooner than I expected. One other 5 star rating is for the completely unmatched excellence of the packaging of the unit. I don't think I have ever been as impressed with the exceptional safe consideration of each and every part within the solid packaging of the entire unit. The unit itself was very easy to assemble, with very few nuts, bolts and accessories such as casters and handles. Being my 1st pellet grill i was excited to give it a try. Very simple instructions, and i was impressed with my very first experience. One thing I suggest is to get some large rectangular foil pans (got mine at Costco) and put that, with water in it, on the bottom grill. My Z1000 has 3 shelves. I place the meat on the top two shelves, and this provides moisture along with the smoke and controlled temperature. Get it, love it and enjoy the ease of hassle-free BBQing.

14 February 2025
Unprompted review
Rated 5 out of 5 stars

I love my new grill

I love my new grill. I get up at 4 am and get meat grilling. It will be done before noon and will be unbelievably awesome!!! Check out Grill Works in Marion, Ia for the best seasonings in the market to finish your meat to perfection. I would buy my grill again!

19 February 2025
Unprompted review
Rated 4 out of 5 stars

This is my first smoker and assembly…

This is my first smoker and assembly was mostly easy but wished all parts were labeled which caused minor confusion at one point. Also, one of the washers was the wrong size so had to get one from the store as the opening was too large and would slide right over the bolt. Once that was done, I did the first burn to clean it out and that was straight forward. Did our first smoke yesterday, a pork rib roast. It came out beautiful, not too much of a smoke taste (how my wife likes it), beautiful hue amd color and the flavor was to die for. So glad we got this and can't wait to smoke some more with it.

17 February 2025
Unprompted review
Rated 5 out of 5 stars

Our new ZGrills smoker

We started out with a bad part, we contacted customer service they were amazing. They sent out the new part, my husband installed it, and did the burn off yesterday. Today I put a 11 lb beef brisket on to cook, I just removed it looks amazing, smell amazing... It performed perfectly. Love it and recommend it. Thank you.

15 February 2025
Unprompted review
Rated 5 out of 5 stars

Great smoker

We took advantage of the buy 1 get 10 free offer. Grill was easy to put together, the WiFi works great. We tested the temperature reading against stand alone thermometer and it was on point. We’ve been thrilled with the performance.

15 February 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic grill!

I have a 700 series grill. It’s amazing! It holds temperature within 10 degrees and is great for low and slow cooking. I’ve made pork, chicken, chuck roast, and even toasted flavored almonds! Got the buy 1 get 10 deal. I’m grills for life!

14 February 2025
Unprompted review

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