My smoker gave me an error code that I didn’t have the slightest idea why so I sent Z-Grills an email. They quickly diagnosed the problem and sent me out a replacement part that got me going aga... See more
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Company details
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Z GRILLS is the industry leader and originator of the wood pellet grill! We have been producing grills for more than 30 years. Our products are rated as "2019 best grills" on Forbes' official website! We provide a world-class culinary experience in our customers through our innovative 8-1 grill, providing the ability to grill, smoke, bake, roast, braise & BBQ!
Contact info
2625 E Cedar St, Ontario, CA , 91761, Ontario, United States
- 833-947-4557; 785-317-5170
- support@zgrills.com
- zgrills.com
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Replied to 75% of negative reviews
Typically replies within 1 week
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Junk
The grill is of poor quality. The WiFi connection is difficult to get to work the 2.0 does not work at all. The grill will not hold temperature. And the manual controls are terrible. I would not recommend this grill!!!!

Reply from Z Grills
Great Grill/Smoker
I had purchased a 450B about 2 years ago, I enjoyed it so much I upgraded to a 7052B this year and love it! Customer service has been great.
Quality for the price
I recently took advantage of their crowdfunding promotion and am very pleased so far. The assembly was straight forward and easy, and the burn in process went seamlessly. The quality of the smoker is what I would have expected for the price and I have 0 regret in my purchase. I smoked my first rack of ribs the other day and I couldn't be happier with the results! Definitely a happy customer so far!
Pleased with my purchase
Purchased a 700d4e in February 2025 when they were running the lifetime program. It took a bit to get the app working with the grill but now I can say I am happy with my purchase. I have done a variety of items like a turkey breast and ribs as well as the usual steaks, hamburgers and hot dogs. Assembly was easy and once the hopper was broken in, no issues. Cleanup is easy and I look forward to many years of grilling/smoking with my grill.
Z Grill Quality and Performance
After researching many pellet smokers, I chose the Z Grill because of it's history, the price point, the value for my money. After using my Z Grill now for several years, it has been an excellent performer, the customer service has been outstanding when needed! I continue to HIGHLY recommend the Z Grill to everyone I talk to about smokers...Charlie F.
New owner
I was impressed with the instructions and how all the parts came together perfectly.
The wifi app is impressive and smoker holds temp within 5 degrees. Overall great experience.
The Grill was easy to assemble and…
The Grill was easy to assemble and appears to be of good quality. My last grill literally rusted away until one of the legs dropped off. I have good hopes for my new Z Grill and have tested it and am impressed by it's temperature control ability. The one issue I have is that when I upgraded to new WIFI controls I found it was programmed to operate with the antiquated 2.4 g system instead of 5 g . I set up an old router to make it work.
So far I have used it 4 times and…
So far I have used it 4 times and absolutely no complaints works great. Bought it to replace my Cabela's "smoker" grill. It is 100x better and the app works perfectly.
I purchased a Blind Box from Z GRILLS…
I purchased a Blind Box from Z GRILLS June, 2024. It quit working properly in July. Received a new auger for the pellets end of October, 2024. It worked great for the couple weeks used until winter. Now that it is being used again the temperature won’t hold. The auger is not working properly again. Called and emailed customer service twice in the last week with no response. Would never recommend this company!

Reply from Z Grills
Don’t waste your money.
Z Grill is an absolute joke. Bought my grill last summer used it for a month and it kept throwing Error codes. Finally Z grills sent me a new hopper. It has worked for about 2 months and same thing. I would NEVER spend another dime on this cheap company.

Reply from Z Grills
700D4E
I purchased a 700D4E in July of 2024. So far I have smoked Ribs, pulled pork and brisket. All were amazing. I have grilled steaks and hamburgers. Temperature control is great. It is easy to clean no issues. Would purchase again.
Love the grill
Love the grill! Bluetooth, great smoke flavor, easy to use. Recommend to anyone!
I smoked sausage to 165 degrees
I smoked sausage to 165 degrees
I like a darker and more smoked flavor
I give ZGrills a shining 5 Star review
I give ZGrills a shining 5 Star review! After researching pellet grills for long time online and comparing features, available options and reviews, I decided on ZGrill, based upon my extensive research.Truth is that i give ZGrill 5 stars in more than just one category. First of all, their customer service is as good as it gets! After my initial purchase, I found another ZGrill pit that had one additional option that I wished I had initially ordered instead of what i had ordered. I emailed ZGrill with my request to change my order and was immediately contacted for the exchange option. The exchange was confirmed immediately. The product shipped within a few days and arrived sooner than I expected. One other 5 star rating is for the completely unmatched excellence of the packaging of the unit. I don't think I have ever been as impressed with the exceptional safe consideration of each and every part within the solid packaging of the entire unit. The unit itself was very easy to assemble, with very few nuts, bolts and accessories such as casters and handles. Being my 1st pellet grill i was excited to give it a try. Very simple instructions, and i was impressed with my very first experience. One thing I suggest is to get some large rectangular foil pans (got mine at Costco) and put that, with water in it, on the bottom grill. My Z1000 has 3 shelves. I place the meat on the top two shelves, and this provides moisture along with the smoke and controlled temperature. Get it, love it and enjoy the ease of hassle-free BBQing.
I love my new grill
I love my new grill. I get up at 4 am and get meat grilling. It will be done before noon and will be unbelievably awesome!!! Check out Grill Works in Marion, Ia for the best seasonings in the market to finish your meat to perfection. I would buy my grill again!
This is my first smoker and assembly…
This is my first smoker and assembly was mostly easy but wished all parts were labeled which caused minor confusion at one point. Also, one of the washers was the wrong size so had to get one from the store as the opening was too large and would slide right over the bolt. Once that was done, I did the first burn to clean it out and that was straight forward. Did our first smoke yesterday, a pork rib roast. It came out beautiful, not too much of a smoke taste (how my wife likes it), beautiful hue amd color and the flavor was to die for. So glad we got this and can't wait to smoke some more with it.
Our new ZGrills smoker
We started out with a bad part, we contacted customer service they were amazing. They sent out the new part, my husband installed it, and did the burn off yesterday. Today I put a 11 lb beef brisket on to cook, I just removed it looks amazing, smell amazing... It performed perfectly. Love it and recommend it. Thank you.
Great smoker
We took advantage of the buy 1 get 10 free offer. Grill was easy to put together, the WiFi works great. We tested the temperature reading against stand alone thermometer and it was on point. We’ve been thrilled with the performance.
Fantastic grill!
I have a 700 series grill. It’s amazing! It holds temperature within 10 degrees and is great for low and slow cooking. I’ve made pork, chicken, chuck roast, and even toasted flavored almonds! Got the buy 1 get 10 deal. I’m grills for life!
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