Zettle Reviews 5,608

The system works fine but they clearly don’t care about your business. I’ve had two units now which have failed just out of the warranty period and it’s simply a case of having to buy a new one at full cost. They obviously don’t care about the ongoing transaction revenue. Zettle would do well to remember there are countless alternatives available.

I’ve been with Zattle for over 10years however wouldn’t recommend them
anymore! High transaction rates, you can’t restrict AMEX payments. They simply got too big to care about their customers!

Very friendly and professional + helpful

The terminal has been blocked and as its out of guarantee you cannot help. As we are temporarily moving premises due to building works we relied on this terminal to allow payments. If this is the support we receive after 10 years of paying fees it may be time to look somewhere else. When all is well happy to help but when problems arise we are out of guarantee.

Good solid company

When a problem occurs do your best to put it right and keep your customers informed?

4 of my 5 machines all in 1 stop suddenly working. I have the feeling it's the software that seems broken.

Takes too long to verify account

Ive been in business for over 21 years. I use PayPal for online store and Zettle for POS in store. Ive been having issues with Zettle for over a year now. I call them up and no one helps!!!! I emailed them screen shots of the issues Im having and they were supposed to get back to me and didn't. I just spoke with them again (3 months later) and the representative told that they never did anything with my email that I sent them. She could see it, but it just sat there. Don't use them!!!!!!

PayPal have bricked my £170 device because they no longer want to support them. Unacceptable corporate mal practice.

Sent an email with a problem I had with a card readers, almost an instant email reply and continued to have multiple emails sent until the problem was resolved, an amazing quick experience. Totally satisfied

I purchased from zettle back in August 2022, I bought a zettle terminal for a new business I was starting. I was taken ill, and unable to start my business as planned.

Following on from treatment, I am now back in a place where I am well enough to kick start my venture.

I unpacked my zettle terminal, turned it on, and was greeted with a security error message.
I reached out to zettle customer service and I was told that the unit was ‘damaged’ and ‘had been dropped.’ Of which, I could confirm that it certainly hadn’t - it was still sitting in its box, on my desk in my office with the plastic protective film still on it (which I photographed and sent to zettle).

I was told that there was nothing they could do, and I could buy another terminal if I wished!

Yes, the unit might have been purchased a couple of years ago, but I hasn’t been used. There is no difference to the unit sitting on a shelf in their warehouse waiting to be purchased!

I’m highly disappointed by the level of empathy by zettle, given the circumstances and the fact that I run hundreds of pounds per month through my other PayPal accounts, and the cost of a machine to them is pennies, but to me it’s a lot of money for something that isn’t working!

Highly disappointing Zettle/Paypal. Wouldn’t recommend them at all!

After using Zettle for 5 years as an entertainer, they terminated my account instantly with NO NOTICE and withheld a payment of over £400 due to deciding my business posed 'high risk', even though I provided invoice, insurance and full details and my client was happy with the work already complete.

I have chased, but had no answer for 18 days, I read their terms, I don't technically violate any of them.

My client hasn't been refunded, I cannot refund them and my account has been frozen so I won't get my payment and cannot manually send a refund. They say it may take 120-365 days. I have bills to pay, I cannot wait this long.

This further put me out of pocket to as I had no way to take payment at a market a few days later.

I am a sole trader, living and working alone, responsible for all finances - terminating my ways of receiving payment for work completed puts me at risk.

I cannot even go to the Financial Ombudsman because they won't send a final statement.

I see this as discrimination and have contacted a solicitor, once again, meaning I am out of pocket when all I am trying to do is run a business.

Absolute joke do not buy a card reader from these thives by any means use sum up isted as the card reader will break them they will tell you that its down to zettle them zettle will blame payplay its a scam!

Appalling customer service. Still waiting after nerly 2 weeks for the agent to follow up as promised. I was told my issues would be resolved with in 12 hours. 23 days later I'm still waiting.

Extremely happy with Zettle customer service, really quick and swift and resolved the issue in one quick call

I have used i Zettle for around 8 years. This is the first time I have had problem with charging the machine. The chat line was extremely helpful and patient with my limited range of technology. Everything resolved and help with purchase of new Zettle reader.

Someone who works at Zettle, has tried to take £195 payment from my personal bank account (used for paying bills and nothing else), not once but twice. For payment machines I have never looked at buying. I didn't even have knowledge of who/what "Zettle" even was, until they tried to commit blatant fraud.

Contacting Zettle, the staff was not helpful at all and passed the blame on to my bank. Nothing to do with my bank! The bank isn't going to make communications with a company's and agree payments like that without my permission. No bank in the world does that.

They need to take some responsibility and investigate this huge mistake. Who is committing the fraud? Sack them so that it doesn't keep happening to x amount of other people too!

Disgusting that they won't take accountability for it. Poor site. Wouldn't even give 1 star but had to do this fiasco of a review. Don't get involved with this company, they may try to take excessive payments from you without you knowing until it's done!

I am having an issue for over 2 weeks now. Few calls, few emails. The answer is always: We will come back to you. We'll none has reached me back yet and the problem is still present.

What didn't go wrong? I was booked in to do an antique/bric-a-brac stall at Newton Abbot Racecourse, just shifting a few things I'd acquired due to a recent bereavement, and I thought it'd be handy to be able to take card payments on my phone. After checking out the options, I settled on the all singing, all dancing Zettle by PayPal (apparently, it's always "by PayPal" as if that will give consumers confidence). And PayPal were the first problem. I don't bother with them much but having downloaded the Zettle app to my phone, I found it had to be linked to my PayPal account. I couldn't remember my password so I needed a reminder and yep, you're probably ahead of me, they wanted to send a text reminder to the last phone number but one. That old chestnut. And no, there's no way of changing your phone without asking for a passcode... well, you get the drift. So, I decided to open a new PayPal account for ease of purpose; WRONG... there's already an account with that e-mail address. Of course there is, for goodness sake, but... not to worry, my wife has a PayPal account and a linked bank account, and she remembers her password, so we'll link the all singing, all dancing Zettle - by PayPal, of course - to her account. Having opened the Zettle app, it was eminently over-complicated and not in the slightest user friendly - obsessed with stock inventories and receipt issuing - I just wanted to flog a few second-hand bits at a Saturday market, not become the new Mr Selfridge. Anyhow, eventually my wife and I worked it out (yes it took two of us and we really aren't stupid people) and put a couple of test payments through, one for £1 and another for £2. The following day we used the Zettle by PayPal app just the once (which is just as well) as most customers paid in cash. The one chap that wanted to pay by card purchased a couple of items for £18. Again, it seemed to go through but here we are nearly a month later and no sign of where our £21 has gone to. I tried customer 'help' who couldn't find any accounts linked to either my wife's or my account. Zettle by Pay-not-my-Pal, avoid it like the plague. If you need to take contactless payments for whatever reason I suggest you find an app that links direct to your bank account. Zettle - by PayPal - isn't fit for purpose. I've uninstalled the app and put the £21 down to experience.