Zest Energy Ltd Reviews 

284
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 139 reviews, reviewers had a great experience with this company. People frequently praise the staff and sales consultants for being exceptionally polite, friendly, knowledgeable, and extremely helpful when guiding new buyers through the entire journey. Consumers consistently note that the overall installation service runs very smoothly, with professional technicians working efficiently, carefully managing difficult conditions, and always keeping workspaces clean. However, some people mentioned occasional issues with communication, noticeable delays regarding follow-up services, and a lack of prompt coordination for equipment collection. A few reviewers also experienced incomplete setups, missing key components, or difficulties reaching customer support after the main installation was successfully finished.

What people talk about most

Staff

Clients share satisfaction with the staff, frequently noting that representatives and installers are... See more

Service

Customers consistently note positive experiences with service, highlighting efficient installations, polite... See more

Product

People report ambiguous experiences with product, as some customers are extremely satisfied with their solar... See more

User experience

Consumers find user experience to be positive, highlighting that everything goes smoothly and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Unfortunately the engineer’s van had a breakdown and he arrived 2 hours late. However once he arrived he was very efficient. The one thing which was annoying is that no mention had been made that the... See more

Rated 4 out of 5 stars

The salesperson was pretty clear on most points as far as I recall. Chris and his colleague worked well in difficult weather conditions and worked late in the dark to finish. One negative.The Salesper... See more

Rated 4 out of 5 stars

The representative who came first of all was pleasant and explained everything.The engineer who installed the battery worked extremely hard in atrocious weather and again was very pleasant. I do have... See more

Rated 4 out of 5 stars

from point of sale to install was perfect but! after reporting a faulty panel was told part was in but the lad that installed battery did not know so big breakdown in communications 02/06/2026


Company details

  1. Solar Energy Company

Written by the company

A Scottish based Solar PV installer with extensive experience in the industry offering you the latest in home efficiency devices and renewable technology. Our bespoke services allow us to design the perfect energy and heating solution for your home. The ZestEnergy team provide you with a tailored experience, depending on your needs, budget and ambition.


Contact info

4.1

Great

TrustScore 4 out of 5

284 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.1

All reviews

(284)

137 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

HIGHLY recommend!

Cannot recommend enough.

Was met with amazing customer service and even better results. Thank you to the team and I will definitely be recommending to people I know.

17 June 2024
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service. Would highly recommend the team at Zest. From start to finish we had fantastic service, great communication and a truly professional service.

19 June 2024
Unprompted review
Rated 5 out of 5 stars

Excellent from start to finish

Excellent from start to finish. The solar system was installed quickly and fitters cleaned up after themselves. My electric meter has barely moved since, saving me a small fortune. Thank you, Zest.

5 June 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic experience from survey to…

Fantastic experience from survey to installation. Installers worked extremely hard to complete in one day. It’s made a massive difference to my bills too, which has been great to see. Would not hesitate to recommend.

19 January 2024
Unprompted review
Rated 5 out of 5 stars

Very fast service and great quality equipment

Zest energy fitted solar panels and batteries to our property. The service was very fast, from the first consultancy to fitting of the equipment it was only 6 days. We were happy with Paul's explanation of what we needed and how it was to be fitted and the Green loan available from Capital Credit Union. The actual fitters were also great, courteous, explained things and consulted us about where things could be fitted.

5 June 2024
Rated 5 out of 5 stars

Highly recommend

Zest Energy were very good from beginning to completion, and patient with us, as there were delays our end, (beyond our control!)
Highly recommend.

14 June 2024
Rated 4 out of 5 stars

9 panel Solar Edge instalation just completed

The job only just completed, but on the first day the system seems to be performing as expected. I have had both prior to, and during installation, a few questions. The Admin team answered my queries /questions promtly and to my satisfaction. The installers also did a good job, working well into the evening in order to finish. They were also happy to discuss details and minor changes that I requested to fit in with my wishes.

13 June 2024
Unprompted review
Rated 3 out of 5 stars

My initial experience was very good but…

My initial experience was very good but as I have been
Waiting for over 4 months for a response to my problem I am not happy.

14 February 2024
Zest Energy Ltd logo

Reply from Zest Energy Ltd

Ms Cooper, you are outwith your warranty with Zest Energy and we are assisting you with a warranty claim you have with the manufacturer. I am sorry that it has taken longer than expected.

Rated 4 out of 5 stars

Professional installation

The installers were very professional and we were happy with the installation of our solar panels.
We were not impressed by the salesman as we felt
he was very pushy and didn’t seem to have practical knowledge of the system. He didn’t seem to know exactly how many solar panels we would need. We felt he was only interested in making a sale.

23 February 2024
Rated 5 out of 5 stars

Everything I was told has came to…

Everything I was told has came to fruition. Panels and battery are performing well and we have seen a massive decrease in our bills. We would have no hesitation recommending Zest Energy. 5 star from start to finish!

20 March 2024

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