Zest always makes booking a car simple. Any problems always swiftly resolved and there is clarity over insurance and other additional payments from the outset. Much better than buying direct with a... See more
Company replied
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Review summary
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Reviews shaping this summary
We have used Zest several times now when we've visited Mallorca and we've also used three different car rental providers. Each one has been excellent. Excellent, efficient service. The staff are a... See more
Company replied
The only problem I had was being persuaded to take out full insurance with Record car rental. This was after I had taken out full insurance with Zest, but Record came up with a lot of issues if I had... See more
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Would definitely recommend Zest Car Rental. They were very helpful before the rental, answering questions on their UK number about the International Driver's Permit in Albania - it's not required!... See more
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Company details
Written by the company
Zest Car Rental is a leading car hire broker, based in the UK. We provide worldwide car hire with excellent customer service.
Zest Car Rental - Car Hire Made Simple
Written by the company
- Excess Protection as Standard
- By including insurance to cover your excess, or negotiating no excess with rental providers, we keep you protected when others don’t.
- Keeping Things Simple
- From easy-to-understand terms and a simple booking process, you’ll find car hire with us straightforward and stress-free.
- The Best Service
- We hand-pick only the best rental providers, so you don’t have to. This is backed up by our 24/7 customer service should anything go wrong.
- Which? Recommended Provider
- We've achieved the coveted Which? Recommended Provider accolade. The first and only car hire broker to achieve such status. We've also topped the Car Hire Brokers chart for the past 6 years.
Contact info
Nelson House, NR19 1DJ, Dereham, United Kingdom
- +44 (0)1362 852288
- info@zestcarrental.com
- zestcarrental.com
4.8
Excellent
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
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Reply from Zest Car Rental
Hi Jonathan Davies,
Thanks for taking the time to leave positive feedback. We're delighted to hear you experienced excellent price and service with us.
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
Excellent customer service from start…
Excellent customer service from start to finish. Highly recommend
2 August 2026
Reply from Zest Car Rental
Hi Richard Harper,
Thanks for taking the time to leave positive feedback. We're delighted to hear you experienced excellent customer service from start to finish.
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
Communication was excellent and the…
Communication was excellent and the service meant everything was easy. Would definitely recommend.
2 August 2026
Reply from Zest Car Rental
Hi Ben Thompson,
Thanks for taking the time to leave positive feedback. We're so pleased to hear that our excellent communication and easy service made everything simple for you.
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
Zest are unrelentingly excellent.
Zest are unrelentingly excellent.
I have used them every year for 12 years and the service is always quick and efficient.
2 August 2026
Reply from Zest Car Rental
Hi Nick Hayes,
Thanks for taking the time to leave positive feedback. We're so pleased to hear that after 12 years, you continue to find our service quick, efficient, and consistently excellent!
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
Reply from Zest Car Rental
Hi Franchesca,
Thanks for taking the time to leave positive feedback. We're so pleased to hear that you experienced our efficient staff and that your clean car was ready for collection.
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
Completely hassle free
Completely hassle free. No waiting at the airport - car was new and as advertised. Clear instructions as to refuelling etc. Quick and easy service. Wouldn’t hesitate to use them again or to recommend
22 July 2026
Unprompted review
Reply from Zest Car Rental
Hi Cath R,
Thanks for taking the time to leave positive feedback. We're thrilled to hear your rental was completely hassle-free, with no waiting at the airport and a new car exactly as advertised.
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
Good clean car and service was…
Good clean car and service was excellent from ordering, pick-up and drop off
1 August 2026
Reply from Zest Car Rental
Hi Mr Shepherd,
Thanks for taking the time to leave positive feedback. We're delighted to hear you enjoyed a good clean car and that our service was excellent from ordering right through to pick-up and drop-off.
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
Used Zest for last few years.
Used Zest for last few years.
Excellent service
Competitive; use their top up insurance.
1 August 2026
Reply from Zest Car Rental
Hi Mr Davies,
Thanks for taking the time to leave positive feedback. We're so pleased to hear you've been a loyal customer for the last few years and appreciate our competitive pricing and top-up insurance.
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
Refreshing clear and cheaper than others
Honest transparent booking process particularly regarding fees for insurance excess charged by companies. Excellent service and competitive on price compared to all other comparison sites.
20 July 2026
Reply from Zest Car Rental
Hi Mark Piper,
Thanks for taking the time to leave positive feedback. We're so glad you found our booking process transparent, particularly regarding insurance excess fees, and that our pricing was competitive.
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
Reply from Zest Car Rental
Dear customer,
Thanks for taking the time to leave positive feedback. We're so glad to hear you found the process so easy and straightforward.
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
Reply from Zest Car Rental
Hello Stephen,
Thanks for taking the time to leave positive feedback.
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
Been with Zest over many years they…
Been with Zest over many years they always meet expectations fully recommend this company for car hire
1 August 2026
Reply from Zest Car Rental
Hi Edward,
Thanks for taking the time to leave positive feedback. We're so pleased to hear that after many years with Zest, we've consistently met your expectations.
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
Reply from Zest Car Rental
Hi N.wetherell,
Thanks for taking the time to leave positive feedback. It's wonderful to hear you consistently find our service brilliant and choose us every time!
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
Great service
Great service, good communication before we arrived and hire and insurance documents were sent out via email before we arrived. A shuttle bus picked us up outside the main airport entrance and took us back when we returned the car. We paid a small amount for extra insurance cover when we booked, there were no hidden or extra costs afterwards. The deposit we paid was very reasonable and was paid back within one day of our return. We had a very positive experience using this hire car company.
1 August 2026
Reply from Zest Car Rental
Hi Ioan,
Thanks for taking the time to leave positive feedback. We're delighted to hear that our clear communication, pre-arrival documents, and convenient shuttle service contributed to your very positive experience.
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
Reply from Zest Car Rental
Hi Richard Lockhart,
Thanks for taking the time to leave positive feedback. We're delighted to hear that you consistently have a good experience with Zest.
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
Reply from Zest Car Rental
Hi Sophia Kanaar,
Thanks for taking the time to leave positive feedback. We're so glad you found our service reliable and excellent, and appreciated our competitive prices.
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
Great booking through Zest
Great booking through Zest, really good full insurance cover for less than £30.
RentalK50 we're exceptional.
25 July 2026
Unprompted review
Reply from Zest Car Rental
Hello Ian,
Thanks for taking the time to leave positive feedback.
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
Overall the perfect rental experience
Pickup was very quick and well organised as was drop off. All the staff at Master King that we interacted with were very friendly and professional. The car was exactly what we booked and in nice condition no issues at all. Will definitely use again in the future.
22 July 2026
Unprompted review
Reply from Zest Car Rental
Hi Stuart Bentley,
Thanks for taking the time to leave positive feedback. We're delighted to hear that your pickup and drop-off were quick and well-organised, and that you were pleased with the condition of your car.
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
Just a really good company
I love using this company I find that they go above and beyond. I would have no hesitation in recommending them to anyone.
20 July 2026
Reply from Zest Car Rental
Hi Neil H ,
Thanks for taking the time to leave positive feedback. We're so pleased to hear that you feel we go above and beyond and wouldn't hesitate to recommend us!
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
"Pre-Payment" Deposit is a RIP OFF!!!!
The Car Hire part of the business was brilliant - but the "pre-payment" deposit is NOT. If it was a straightforward deposit charge your refund, on return of the car would be immediate. With a "pre-payment" Zest allow the pre-payment to expire - which can take up to 30 days for a refund; during which your money has been taken from your account and someone else is earning interest on it! Totally unacceptable. So BEWARE. I will not use them ever again, despite their service, until they change their financial business model!!!!
17 July 2026
Unprompted review
Reply from Zest Car Rental
Dear Customer,
Thank you for your review. We are pleased to hear that you found the car hire service itself to be brilliant, though we apologise for any frustration caused by the deposit process.
Security deposits are handled as a pre-authorisation hold by the car rental provider, meaning funds are blocked rather than debited. Once the vehicle is returned and the hold is released by the supplier, it is standard banking procedure for your card issuer to allow that pre-authorisation to naturally expire, which can take between 10 to 30 days depending on your bank.
Because these conditions are determined by the rental providers and card issuers, we display them at the time of booking and on your voucher to maintain full transparency.
We appreciate your feedback and thank you for taking the time to share your experience.
Kind regards,
Zest Car Rental
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