Zest always makes booking a car simple. Any problems always swiftly resolved and there is clarity over insurance and other additional payments from the outset. Much better than buying direct with a... See more
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Review summary
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What people talk about most
Reviews shaping this summary
We have used Zest several times now when we've visited Mallorca and we've also used three different car rental providers. Each one has been excellent. Excellent, efficient service. The staff are a... See more
Company replied
The only problem I had was being persuaded to take out full insurance with Record car rental. This was after I had taken out full insurance with Zest, but Record came up with a lot of issues if I had... See more
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Would definitely recommend Zest Car Rental. They were very helpful before the rental, answering questions on their UK number about the International Driver's Permit in Albania - it's not required!... See more
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Company details
Written by the company
Zest Car Rental is a leading car hire broker, based in the UK. We provide worldwide car hire with excellent customer service.
Zest Car Rental - Car Hire Made Simple
Written by the company
- Excess Protection as Standard
- By including insurance to cover your excess, or negotiating no excess with rental providers, we keep you protected when others don’t.
- Keeping Things Simple
- From easy-to-understand terms and a simple booking process, you’ll find car hire with us straightforward and stress-free.
- The Best Service
- We hand-pick only the best rental providers, so you don’t have to. This is backed up by our 24/7 customer service should anything go wrong.
- Which? Recommended Provider
- We've achieved the coveted Which? Recommended Provider accolade. The first and only car hire broker to achieve such status. We've also topped the Car Hire Brokers chart for the past 6 years.
Contact info
Nelson House, NR19 1DJ, Dereham, United Kingdom
- +44 (0)1362 852288
- info@zestcarrental.com
- zestcarrental.com
4.8
Excellent
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
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Great provider and service
Sites really easy to use, great communication and support when needed.
Terms of rental really helped when we collected our car and the provided tried to add additional charges.
This is the second year we have used zest.
5 August 2026
Reply from Zest Car Rental
Hi Mrs Sarah Smith,
Thanks for taking the time to leave positive feedback. We're delighted to hear you found our site easy to use and that our clear terms of rental provided great support when you collected your car, especially as this is your second year with us!
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
This Company will not refund your Deposit
This Company will not refund your deposit. I have been trying now for 2 months to get my deposit refunded. Zest are not interested...they expect you to contact the hire company they put you on to and beg them for your deposit back. I was then told by Zest my funds were released from the rental company and you have to contact your bank to get your money released. I have never heard of having to contact your own bank to get your own money released. Don't use Zest....rip off merchants
8 June 2026
Unprompted review
Iv used zest for many years and several…
Iv used zest for many years and several times a year without any issues ,always quick to respond and sort any minor issues which were very few,I will continue to use them as there service is excellent
5 August 2026
Reply from Zest Car Rental
Hi Phil,
Thanks for taking the time to leave positive feedback. We're so pleased to hear you've been a loyal customer for many years, enjoying consistently excellent service and quick responses from our team.
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
Professional Business
Easy to navigate app; good options and competitive pricing.
On the rare occasion that I have had to contact the business directly, I've found them exceptionally professional.
5 August 2026
Reply from Zest Car Rental
Hi James Flett,
Thanks for taking the time to leave positive feedback. We're thrilled to hear you find our app easy to navigate with competitive pricing, and that our team provided exceptionally professional service when you needed assistance.
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
Always easy and reliable
We've used Zest several times for our holidays in Portugal. It's always been easy and straightforward. The booking experience combined with our favourite rental provider makes the process trouble free from beginning to end. Highly recommended.
21 July 2026
Unprompted review
Reply from Zest Car Rental
Hi Luiz Lima,
Thanks for taking the time to leave positive feedback. We're delighted to hear you've consistently found our service easy and trouble-free for your holidays in Portugal, particularly appreciating our straightforward booking process.
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
easy to book and pay for excess…
easy to book and pay for excess insurance good quality cars
4 August 2026
Reply from Zest Car Rental
Dear Customer,
Thanks for taking the time to leave positive feedback. We're so pleased you found the booking process and excess insurance easy to manage, and that you were happy with the quality of our cars.
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
Beware of the scam
I chose Zest because of a Which recommendation. Big mistake
Warning - do not get a car from Zest for Heathrow airport pick up. They use Drivalia who seem to have an elaborate scam set up to defraud customers. We and the customers in front of us were party to the same scam. They told many lies and we had to pay again in order to be given a car. They are now claiming we agreed to ‘upgrade our insurance’ This is a lie. They told us Zest had cancelled our booking and would reinburse us.
Zest refuse to believe us.
The BVRLA are investigating both companies after our complaint.
So much stress & unpleasantness, do yourself a favour and choose another option.
25 May 2026
Unprompted review
Reply from Zest Car Rental
Dear Customer,
Thank you for your feedback. We are sorry to hear about your experience at Heathrow Airport and appreciate how frustrating this situation has been.
As a broker, we are not present during conversations at the rental desk and must base our findings on the signed documentation provided by the supplier. Regarding the points you raised, the complimentary upgrade on your paperwork applied strictly to the larger vehicle category supplied upon collection (a Renault Symbioz rather than the pre-booked Clio) at no extra charge, rather than any optional products.
Furthermore, the cover purchased locally reduced your excess liability with Drivalia, whereas the Top Up policy arranged through Zest provides independent cover for specific additional areas outlined in your policy documents.
Because you have initiated an active chargeback with your card provider, we are unable to continue a concurrent investigation while that process is ongoing. We appreciate you taking the time to share your feedback and thank you for your patience while the formal reviews process take their course.
Kind regards,
Zest Car Rental
Zest car hire good but don't buy their…
Zest car hire good but don't buy their excess insurance. Had a to claim reimbursement for a burst tyre. Although they eventually paid up it took hours and 2 attempts to provide all the evidence. Will get annual or buy insurance from hire company in future.
29 June 2026
Reply from Zest Car Rental
Dear Customer,
Thank you for your feedback, and we are pleased to hear you overall rate Zest highly. We are sorry for the frustration and inconvenience caused by the time and effort required to submit your claim evidence.
While we aim for the process to be as seamless as possible, our top-up insurance is fully regulated by the Financial Conduct Authority (FCA). Because it is an official insurance product rather than a simple waiver, claims must follow strict statutory verification guidelines—a requirement shared across all FCA-regulated insurers to prevent fraud and protect policyholders.
That extra administration is what allows us to offer a policy designed specifically for car rental that typically covers far more inclusions (such as tyres, glass, and underbody) than standard annual policies or basic counter cover.
We appreciate your patience while the claim was being finalised, and we hope to welcome you back again on your next trip.
Kind regards,
Zest Car Rental
My go-to car hire agency
I've been using Zest for years now, as my go- to car hire agency. Great range of deals and the free second driver is a big bonus. They've been flexible when my circumstances and travel needs have changed and always helpful when I've needed to liaise with the car providers.
4 August 2026
Reply from Zest Car Rental
Hi David Smith,
Thanks for taking the time to leave positive feedback. We truly appreciate your loyalty over the years and it's great to hear our flexible options and benefits like the free second driver have been so helpful for your travel needs.
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
Straightforward booking service and easy collection/return
Straightforward booking service. Fair price for the time of year. Collection of car was quick and handled professionally. Car was good for the price paid. Return was equally straightforward and professionally handled.
4 August 2026
Reply from Zest Car Rental
Hi Richard Ian Williams,
Thanks for taking the time to leave positive feedback. We're delighted to hear that you found our booking service straightforward and that both the collection and return of your vehicle were handled professionally.
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
All round efficiency does it.
4 August 2026
Reply from Zest Car Rental
Hello Richard,
Thanks for taking the time to leave positive feedback.
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
Peace of mind
Peace of mind: solid car rental company, decent price, insurance included
4 August 2026
Reply from Zest Car Rental
Hi Richard Smith,
Thanks for taking the time to leave positive feedback. We're delighted to hear you experienced peace of mind with our solid service, decent prices, and inclusive insurance.
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
Excellent service brand new car and no …
Excellent service brand new car and no problem or sales pressure to buy extra insurance highly recommended to anyone and excellent value
4 August 2026
Reply from Zest Car Rental
Hi Charles Shaw,
Thanks for taking the time to leave positive feedback. We're delighted to hear you enjoyed your brand new car and appreciated our no-pressure approach regarding extra insurance, finding it to be excellent value.
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
Substandard vehicle
Car hired through Green Motion at Dubrovnik airport. Was an old vehicle with a CD player. Lots of body damage. No modern equipment. Not even a USB port for phone charging. I rejected it and following something of a stand off the best they could come up with was a VW polo which for 4 adults with baggage was a challenge and not the size of the SUZUKI grand vitara I booked. Got back a week ago and still no deposit refunded to be credit card.
18 July 2026
Reply from Zest Car Rental
Dear Customer,
Thank you for your feedback. We are sorry to hear that your recent hire through Green Motion at Dubrovnik Airport did not go smoothly and fell short of expectations.
We take comments regarding vehicle suitability and deposit handling seriously and are currently looking into the points you have raised with the supplier. A member of our Customer Relations Team will be in touch with you directly to follow up on your booking.
Kind regards,
Zest Car Rental
Excellent service i will always go to…
Excellent service i will always go to Zest car rental very happy with service thankyou very much
3 August 2026
Reply from Zest Car Rental
Hi Faysal Cemaloglu,
Thanks for taking the time to leave positive feedback. We're so pleased to hear you had an excellent experience and that you'll continue to choose Zest for your future car rental needs.
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
Hiring through Zest was seamless
Hiring through Zest was seamless, car was on site and easy to find, car was clean and as advertised, I would definitely use them again
20 July 2026
Unprompted review
Reply from Zest Car Rental
Hi Moira Menzies,
Thanks for taking the time to leave positive feedback. We're delighted to hear your hiring experience was seamless, and that you found your car clean, easy to find, and exactly as advertised.
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
Great car
Great car
Easy to book
Great price
Friendly staff on arrival and drop off
Easy transaction
25 July 2026
Unprompted review
Reply from Zest Car Rental
Hi Leanne,
Thanks for taking the time to leave positive feedback. We're delighted to hear you found the booking process easy and were met with friendly staff upon arrival and drop-off.
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
Thhappy car rentinge whole experience was smooth and…
The whole experience was smooth and it's made very easy
From the shuttle at the airport good polite service picking up the car and retur ing then the shuttle back to the airport so good
1 August 2026
Unprompted review
Reply from Zest Car Rental
Hi Mr Alan Dunne,
Thanks for taking the time to leave positive feedback. We're delighted to hear that you found the entire experience smooth and easy, especially appreciating our polite airport shuttle service for both collection and return.
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
Very easy to find and very quick to be…
Very easy to find and very quick to be seen. Went through the details clearly. Will always use Zest where possible.
24 July 2026
Unprompted review
Reply from Zest Car Rental
Hi Phil,
Thanks for taking the time to leave positive feedback. It's fantastic to hear you found us easy to find, your service quick, and that our team clearly explained all the details.
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
Reliable service - decent car - decent price
Reliable service - decent car in good condition - very easy for pick-up and taking back, meeting us both times at the airport - would use again
20 July 2026
Unprompted review
Reply from Zest Car Rental
Hi Andrew Pain,
Thanks for taking the time to leave positive feedback. We're thrilled to hear you found our service reliable, the car in good condition, and the airport pick-up and drop-off so easy and convenient.
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
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