Zest & Berry Reviews 

26
TrustScore 4 out of 5

4.1

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See what reviewers are saying

Rated 5 out of 5 stars

Easy ordering. Delivered in time frame quoted. Beautifully presented and top quality fruit!

Rated 3 out of 5 stars

I ended up ordering two fruit boxes (@ £30) as I mistakenly sent one to my home address instead of to my parents as a thank you gift (I messed up on the website). Fortunately the second box arrived sa... See more

Rated 2 out of 5 stars

The fruit parcel was due to be delivered on Friday 4th Oct and I received an email to say the courier couldn’t deliver and returned to depot! I rang the courier - very difficult to get through/ and ar... See more

Rated 5 out of 5 stars

It's one thing to get things spot on for a customer when all goes to plan, but a company's response when things go awry says so much about their ethos. Unfortunately, my order was late arriving, by s... See more

Company details

  1. Fruit and Vegetable Store
  2. Food Manufacturer
  3. Gift Basket Store
  4. Gift Shop

Written by the company

Fruit Baskets and Boxes for gifting and home. Quality Fruit for every occasion. Subscription services for weekly box deliveries


Contact info

4.1

Great

TrustScore 4 out of 5

26 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

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4.1

All reviews

(26)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

The fruit parcel was due to be…

The fruit parcel was due to be delivered on Friday 4th Oct and I received an email to say the courier couldn’t deliver and returned to depot! I rang the courier - very difficult to get through/ and arranged to have it sent to an alternative address/ on Monday - so not very happy !

2 October 2024
Rated 5 out of 5 stars

Prompt delivery

Prompt delivery with clear communication of where delivery process was up to including point of receipt. Good variety of fresh fruits.

7 May 2024
Rated 3 out of 5 stars

A little disappointed if I'm honest

I ended up ordering two fruit boxes (@ £30) as I mistakenly sent one to my home address instead of to my parents as a thank you gift (I messed up on the website). Fortunately the second box arrived safely and is being enjoyed by my folks. The reason I'm scoring the box down is that when we opened the box that came to my address, one of the apples was on the turn and I felt that overall, this is an expensive way to send (non-organic) fruit - especially as it's simply placed in a branded cardboard box. It's a nice idea but just feels over-priced for what it is.

3 March 2024
Rated 4 out of 5 stars

Lacked the gift message

The fruit box was sent as a gift, however the message I requested to be sent with it was not included so the recipients had no idea this was a gift from me. Other than that it was a nice box of fruit!

30 January 2024
Rated 5 out of 5 stars

Lovely present and very quick delivery

Ordering was very easy, and I was kept updated of the hampers journey. It arrived in the allotted time frame. I had written a gift card message but the recipient either didn’t receive it or it was lost in the packaging - so she wasn’t quite sure who had sent it to her- but she loved the hamper.

21 January 2024
Rated 4 out of 5 stars

Dropped one star because..

Dropped one star because note was not included so the recipient did not know it was from us but they mentioned the quality was beautiful.

25 February 2023
Rated 5 out of 5 stars

Things Don't Always go to Plan

It's one thing to get things spot on for a customer when all goes to plan, but a company's response when things go awry says so much about their ethos. Unfortunately, my order was late arriving, by several days. This was not the fault of Zest and Berry, but was an issue with their. Luckily the fruit showed little deterioration when it did arrive, probably thanks to the cold weather. However, the company could not have done more to make amends, for which I am truly grateful. I look forward to ordering from Zest & Berry in the future and will recommend them to others.

16 January 2023
Rated 5 out of 5 stars

The service was excellent

The service was excellent. I had a few questions and someone replied promptly and with care. The modifications I requested were made and the delivery arrived as scheduled.

6 September 2022
Zest & Berry logo

Reply from Zest & Berry

Thank you Amy!

Rated 5 out of 5 stars

Excellent service

Excellent service: Delivered on time with no hassle,
Finally, the recipient was very pleased with the quality of the content. Thank you

30 August 2022
Zest & Berry logo

Reply from Zest & Berry

Thank you for your review Noel, we're so glad they enjoyed our product!

Rated 4 out of 5 stars

Ability disappointed no Avacado

Ability disappointed no Avacado, but delighted with the rest of fruit. Very fresh and well packed. Will purchase again.

22 August 2022
Zest & Berry logo

Reply from Zest & Berry

Hi Yvette, we're so glad you enjoyed the fruit! Unfortunately, in our Classic Fruit Collection we don't yet include Avocados, although this is something we're looking into. However, for now we include them in our Luxury Fruit Collection only. Thank you for your reply, i hope this helped!

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