Zentai-Zentai.com Reviews 3

TrustScore 3 out of 5

3.2

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3.2

Average

TrustScore 3 out of 5

3 reviews

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Rated 5 out of 5 stars

I ordered from them a suit

I ordered from them a suit made with cotton lycra with some adjustaments and customisation.
I didn't have a single problem with my order and payment, a really good experience.

I'm from Italy

1 October 2025
Unprompted review
Rated 1 out of 5 stars

Unaccountable company, no refunds, no support

They claim to create custom zentai suits, by allowing you to fill out a very detailed order form containing measurements, construction options, etc., but then they fail to follow those specifications, ignoring basics (eg the zipper you paid $8 extra for) and getting measurements altogether incorrect (eg sleeves will be 12cm too short). THEN when you email them regarding the problems they ignore you, gaslight you, and insist that there's no problem. THEY DO NOT OFFER REFUNDS EVEN FOR THEIR OWN PRODUCTION ERRORS. Purchase at your own risk! You're basically setting money on fire to receive a pile of random fabric instead of your specific order!!

UPDATE: It keeps getting worse, somehow. All I asked was for the team to either refund or correct their production errors and they sent a total of EIGHT communications denying their responsibility to furnish the goods that were paid for. DANGEROUS BUSINESS - DO NOT DO BUSINESS WITH THEM

29 March 2024
Unprompted review

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