I'm very satisfied with the service. My agent reached out promptly both by phone and email. She was polite, responsive and as accommodating with my needs as possible. In all honesty, I was pleasantly... See more
Company replied
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Review summary
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Giving Zensurance this rating for 3 reasons. (1) It was easy. The online quote process was clear and simple, yet thorough enough to reassure me of their competence. (2) They're fast! Abdool re... See more
Company replied
While I was applying on-line, Mr. Mohamed Mergani contacted me and walked me through the application process. He answered all of my questions. I am extremely satisfied with the level of serv... See more
Company replied
I had such an easy experience using Zensurance. Eva Savelsberg was the insurance rep who assisted me and she did a great job of answering all of my questions in a timely manner, and helping me make th... See more
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Company details
Written by the company
At Zensurance we simplify the process of getting business liability insurance so that you get the coverage you need, quick and easy. Get a free quote!
Contact info
Suite 800 - 111 Peter St, M5V 2H1, Toronto, Canada
- 8886546030
- info@zensurance.com
- zensurance.com
4.9
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Zensurance
Thank you for choosing Zensurance!
Garbage customer service can’t handle…
Garbage customer service can’t handle simple billing and getting harassed and threatened when they can’t figure out how to take a payment properly and send out threatening collection when they don’t know how to take a payment that has been updated. Left hand can’t communicate with right hand and zero response.
8 January 2026
Unprompted review
Reply from Zensurance
Hi Ken:
We regret that your experience didn’t meet the high standards we work hard to deliver. Our goal is always to provide clear, honest, and modern insurance service, and it’s clear we missed the mark in this case. We recognize there were opportunities to serve you better and are actively addressing this internally.
Our team has been in direct contact with you to help clarify the billing concern, and we appreciate you giving us the chance to do so. Thank you for sharing your feedback — it helps us improve — and we hope to have the opportunity to work with you in the future.
Abdool made for a fantastic experience with Zensurance!
I have to say it has been a great pleasure working with Abdool! He was always been incredibly prompt, timely, and professional with me. I came in with a million questions and Abdool handled them all with confidence and accurate information. It's not an easy process getting a business started up, and he made navigating the insurance side of things much less stressful. Thanks so much, Abdool!
9 January 2026
Reply from Zensurance
Thank you for choosing Zensurance, Jennifer!
Very quick service
Very quick service. I had some questions that were answered almost immediately.
8 January 2026
Reply from Zensurance
Thank you for choosing Zensurance, Doug!
Good experience
Responses to questions were very quick. Kevin was very responsive, respectful and knowledgeable.
He was honest and did not try to oversell.
7 January 2026
Reply from Zensurance
Hello Angel! Thank you for choosing Zensurance and for your kind review.
Great customer service
Great customer service. Fast, efficient, affordable. Just what I needed!
2 January 2026
Reply from Zensurance
Thank you for choosing Zensurance, Melissa, and for your kind remarks.
Reply from Zensurance
Thank you for choosing Zensurance, Patricia!
Quick & Easy
This was the smoothest, most seamless experience I could have asked for when getting business insurance. Kevin was incredibly helpful, thank you!
22 December 2025
Reply from Zensurance
Thank you for choosing Zensurance, Amanda, and for sharing your experience here.
Quick and easy experience
Easy and straightforward process. Everything was clear, and I was able to get the coverage I needed without any hassle. Professional and reliable service.
3 January 2026
Reply from Zensurance
Thank you for taking the time to share your feedback! We’re happy to hear the process was clear, straightforward, and hassle-free, and that you were able to secure the coverage you needed with confidence. Providing professional and reliable service is what we strive for, thank you for choosing Zensurance.
Kevin was so friendly and thorough
Kevin was so friendly and thorough. He answered my questions and even helped me adjust the business type. He also got back to me with a very short turn around time - a seamless experience overall, I’m grateful!
2 January 2026
Reply from Zensurance
Thank you for the thoughtful review! We’re so glad to hear that your questions were answered thoroughly, and that everything was handled with such a quick turnaround. Creating a seamless, customer focused experience is always our goal! Thank you for choosing Zensurance.
Reply from Zensurance
Thank you for sharing your experience! We’ll be sure to pass along your kind words, thank you for choosing Zensurance.
Reply from Zensurance
Thank you for the great feedback! We’re glad to hear the sign-up process was easy and that our service was fast. Thank you for choosing Zensurance!
Insurance for my new business
Kevin helped me get insurance for my new business and it was super easy and he was very helpful!
30 December 2025
Reply from Zensurance
Thank you for sharing your experience! We’re glad Kevin could make getting insurance for your new business easy and straightforward. We appreciate your feedback and thank you for choosing Zensurance!
It was easy to talk to the agent
It was easy to talk to the agent. the agent was very helpful.
23 December 2025
Reply from Zensurance
Thank you for your feedback! We’re happy to hear the agent was easy to speak with and able to help you along the way. We appreciate you taking the time to share your experience! It's a privilege to be your broker of choice!
Excellent service
Excellent service! Kathleen guided me step by step through the insurance application and was always quick to respond and answer my questions. Made the whole process easy.
24 December 2025
Reply from Zensurance
Thank you for your kind review! We’re thrilled to hear Kathleen made the insurance process easy and was quick to respond to all your questions. We’ll be sure to pass along your feedback to her! Thank you for choosing Zensurance!
fast and efficient
my questions were answered immediately. the service was fast and efficient. thank you
24 December 2025
Reply from Zensurance
Thank you for your feedback! We’re glad to hear your questions were answered quickly and that you had a fast, efficient experience. We appreciate your kind words!
Simple, prompt and competitive
Zensurance had a simple process, a prompt response and a competitive quotation... it's just what a startup needs.
Mohamed Mergani was very helpful throughout this process of buying business insurance... thank you, Mohamed.
23 December 2025
Reply from Zensurance
Thank you for your kind words! We’re glad our process was simple and Mohamed could help you every step of the way. We appreciate you choosing Zensurance!
The broker was very responsive
The broker was very responsive. 10/10 for customer service.
19 December 2025
Reply from Zensurance
Thank you for the 10/10 rating! We’re glad to hear you had such a responsive experience and that our customer service met your expectations. We truly appreciate your feedback!
Mohamed was very knowledgeable and…
Mohamed was very knowledgeable and helpful and took all the stress out of figuring out insurance. He was kind and patient.
24 December 2025
Reply from Zensurance
Thank you for sharing your experience! We’re glad Mohamed was able to guide you through the process with care and clarity, and help ease the stress along the way. We’ll be sure to pass along your feedback and we appreciate your trust in us!
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