The item was originally on back order and then was suddenly shipped within a recent time frame. However, when the lights arrived, they were shattered. I received a swift response to my complaint s... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The only reason for 5 stars was because the part we needed was backorder for so long but the product is great and perfect for our application. Communication was also good.
Company replied
Am very pleased with the service and item purchased. My email correspondence with customer support helped us in selecting the correct product. The shipping was very fast. We highly recommend this com... See more
Company replied
UPDATE: I was contacted and offered a replacement which I think is outstanding service! Because I can use it, I let them know I appreciated the offer but would keep it. (The product I ordered was de... See more
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Company details
Written by the company
At ZenSupply, we make it easy. Our exceptional service complements our extensive selection of commercial and residential products. Our experts are here to ensure a seamless and satisfying experience. With extensive knowledge and expertise, our team provides recommendations and answers to all your questions. We’ve done the heavy lifting—studying catalogs, vetting products, and making it easy to find and configure what you need. Whether it's a complex commercial project or a simple upgrade or replacement, our experts are ready to assist every step of the way. At ZenSupply, we open new doors and create endless possibilities, delivering the most powerful experience.
Contact info
777 Brickell Ave #500, 33131, Miami, United States
- (877) 560-7886
- hello@zensupply.com
- zensupply.com
4.3
Excellent
219 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from ZenSupply
Thank you for the great review. We are glad your BEA transmitter arrived smoothly and worked right away upon installation. Reliable activation components need to perform immediately, and that is exactly what we aim to deliver.
At ZenSupply, we make it EASY to get the right access control products fast, with dependable performance you can count on from the moment they are installed. We appreciate your business and look forward to supporting your next project.
Customer service was excellent
Customer service was excellent. All of my questions were answered professionally and my product arrived timely and exactly as expected.
27 March 2026
Reply from ZenSupply
Thank you for the great review. We are glad to hear our team provided clear, professional support and that your Emtek key blanks arrived exactly as expected and on time. Getting accurate answers and the right parts quickly makes all the difference.
At ZenSupply, we make it EASY to get the information you need, order with confidence, and receive dependable products without delays. We appreciate your business and look forward to supporting your next order.
Reply from ZenSupply
Thank you for the great review. We are glad we had the Carlon junction boxes you needed in stock and that everything arrived quickly at a fair price. Having the right electrical components on hand without delays keeps projects moving and eliminates unnecessary hassle.
At ZenSupply, we make it EASY to find in stock products, get transparent pricing, and receive your order fast. We appreciate your business and look forward to supporting your next order with the same speed and reliability.
Reply from ZenSupply
Thank you for the great review. We are glad to hear our team delivered strong customer service and clear communication throughout your order. Keeping you informed and supported is a key part of the experience we stand behind.
Your Larsen fire extinguisher cabinets are an important safety component, and getting the right ADA compliant solution in place matters. At ZenSupply, we make it EASY to source critical safety and facility products with confidence, accurate information, and dependable delivery.
We appreciate your business and look forward to supporting your next project with the same level of service and reliability.
FedEx is the real villain here, Much love to ZenSupply
Original: The package never arrived. FedEx says it was delivered but it was not there.
Update: ZenSupply reached out to FedEx on my behalf to get confirmation that the package had been delivered, which FedEx could not provide. ZenSupply called me the next morning to let me know that the order had been renewed and a replacement was on the way. Thank you ZenSupply!
30 March 2026
Reply from ZenSupply
Thank you for taking the time to share your full experience and for giving us the opportunity to make things right. Situations like this are never ideal, especially when a delivery shows as completed but the package is not there. We understand how frustrating that can be, particularly when you are waiting on critical hardware like your Alarm Lock Trilogy T2.
What matters most is how it gets handled, and we are glad our team was able to step in quickly, work directly with FedEx, and take action when confirmation could not be provided. Getting a replacement order processed and back on the way without delay is exactly the level of accountability we hold ourselves to.
At ZenSupply, we make it EASY by standing behind every order, owning issues when they arise, and making sure you are never left without a solution. Your recognition means a lot to our team, and we truly appreciate your patience and trust throughout the process.
We look forward to supporting your next project with the same commitment, speed, and reliability from start to finish.
I had a very disappointing experience…
I had a very disappointing experience with ZenSupply.
Initially, I was charged $250 for shipping, which already felt excessive. Then, without any clear justification, that number was increased to $1,200. It wasn’t until I questioned it that the charge was addressed. That kind of pricing inconsistency raises serious concerns about transparency and business practices.
As a customer, I expect clear, upfront costs—not inflated charges that only get corrected if I push back. This experience created unnecessary frustration and wasted time.
Given the circumstances, I believe a refund or at minimum a credit is warranted. I would strongly encourage ZenSupply to review their billing process and ensure pricing is consistent and communicated clearly to customers moving forward.
25 March 2026
Reply from ZenSupply
We completely agree that this is not the experience or process you should expect from ZenSupply. Clear, consistent pricing and transparent communication are essential, and we understand why this situation was frustrating.
We’ve reviewed this internally and have already implemented an additional review of our process to help prevent something like this from happening again. Our team has also reached out directly, and I believe we were able to resolve this to your satisfaction.
Thank you for bringing this to our attention. Feedback like this helps us improve, and we appreciate the opportunity to address it.
The sals person was very knowledgeable…
The sals person was very knowledgeable and helpful
30 March 2026
Reply from ZenSupply
Thank you for the great feedback. We are glad to hear our sales team provided the knowledge and support you needed to get the right solution. Complex access control products like the Alarm Lock T2 exit trim require precision, and having the right guidance makes all the difference.
At ZenSupply, we make it EASY to get expert answers, configure the right hardware, and move your project forward with confidence. We appreciate your business and look forward to supporting your next order.
Reply from ZenSupply
Thank you for the honest feedback. We are glad to hear the Emtek multipoint lock trim delivered the quality you were looking for. Premium hardware like this is built for performance, durability, and design, and we work hard to ensure you are getting strong value for your investment.
At ZenSupply, we make it EASY to source high end door hardware with confidence, clear specifications, and dependable delivery. We appreciate your business and look forward to supporting your next project.
Reply from ZenSupply
Thank you for the great review. We are glad your Ives Dutch door bolt arrived quickly and delivered solid value. Reliable hardware with the right finish and function makes a big difference on any installation.
At ZenSupply, we make it EASY to get high quality products at competitive prices with fast, dependable delivery. We appreciate your business and look forward to supporting your next project.
Great customer service when needing to…
Great customer service when needing to return wrong part that I ordered (my mistake). Process went smoothly and professionally.
31 March 2026
Reply from ZenSupply
Thank you for the great feedback. We are glad to hear our team made the return process smooth and professional, even when the order needed to be corrected. Making things right quickly and without hassle is a key part of the experience we stand behind.
At ZenSupply, we make it EASY to shop with confidence, knowing that if something does not go as planned, we are here to resolve it fast and keep your project moving. We appreciate your trust and look forward to supporting your next order.
Great service
You really came through when I thought the escutcheon plate I order was nowhere to be found. Thank you for great service!
30 March 2026
Reply from ZenSupply
Thank you for the great review. We are glad we could come through and get you the American Standard escutcheon plate when it felt like it was nowhere to be found. Tracking down the right replacement parts is exactly where our team adds value.
At ZenSupply, we make it EASY to find hard to source items, get clear answers, and keep your project moving without delays. We appreciate your trust and look forward to helping you with your next order.
Great products at a competitive price…
Great products at a competitive price and quick shipping.
30 March 2026
Reply from ZenSupply
Thank you for the great review. We are glad your Alarm Lock Trilogy T2 keypad lock arrived quickly and delivered the quality and value you expected. High performance access control solutions like this are critical for security and reliability, and getting them fast makes all the difference.
At ZenSupply, we make it EASY to source advanced door hardware with competitive pricing, clear configuration options, and dependable shipping. We appreciate your business and look forward to supporting your next project.
Reply from ZenSupply
Thank you for the great review. We are glad your NGP bumper seal threshold arrived quickly and delivered the quality you expected. Reliable door sealing solutions like this play a key role in protecting openings and maintaining performance.
At ZenSupply, we make it EASY to source dependable hardware with fast delivery and consistent quality you can trust. We appreciate your business and look forward to supporting your next project.
They have my money, I have empty promises.
Ordered a part on March 18th, their website says they have 130 in stock. It's April 4th, they still haven't shipped it.
I communicated to the store to refund my money if it hadn't shipped by March 30th. They acknowledged the message. Part didn't ship, no refund issued.
Attempting a charge back.
4 April 2026
Unprompted review
Reply from ZenSupply
We owe you a sincere apology. We dropped the ball here, and I understand your frustration completely.
The finish you ordered carries a manufacturer lead time that we weren't able to meet on your timeline, and we're sorry for the delay. We should have communicated that to you immediately rather than leaving you waiting. I see that you requested a cancellation which I can confirm we have processed. I'm very sorry for delays to your project this may have caused.
Handles were just as described
Handles were just as described, I had the in two days. High quality all around
27 March 2026
Reply from ZenSupply
Thank you for the great review. We are glad your Delaney barn door pull handles arrived quickly and matched exactly what you expected. Getting high quality hardware in hand fast makes a real difference when you are keeping a project on track.
At ZenSupply, we make it EASY to find accurately described products, receive them quickly, and install with confidence. We appreciate your business and look forward to supporting your next order with the same speed and reliability.
You did not ship me my entire order…
You did not ship me my entire order (66%). Missing $45 in hardware. Reported it three days ago. No update.
27 March 2026
Reply from ZenSupply
We're sorry about this. Shipping a partial order without communicating that to you is not the experience we want for our customers.
I checked in with the team and we were able to work this out with you directly. If there's anything else you need, please don't hesitate to reach out. I'm sorry this didn't work out the way we had hoped.
ZenSupply has fair prices and a very…
ZenSupply has fair prices and a very helpful staff. Their team was able to acquire items that were not available anywhere else.
A big plus is the discount that I received from previous purchases that I received.
26 March 2026
Reply from ZenSupply
Thank you for the outstanding review. We are glad our team was able to track down the Hager door protection plates you needed and deliver strong value with fair pricing. Sourcing large quantity, finish specific hardware like Satin Stainless plates requires accuracy and persistence, and that is exactly what we aim to provide.
We are also happy to hear you are benefiting from our rewards program. It is our way of giving back to customers who continue to trust ZenSupply for their projects. At ZenSupply, we make it EASY to get hard to find products, expert support, and real value on every order.
We appreciate your continued business and look forward to supporting your next project with the same reliability and speed.
Great products, speedy shipping.
25 March 2026
Reply from ZenSupply
Thank you for the great review. We are glad your Schlage padlocks arrived quickly and delivered the quality you expected. Reliable security hardware with the right shackle clearance and cylinder configuration is critical, and we take pride in getting it to you fast and accurate.
At ZenSupply, we make it EASY to source trusted products with speed, precision, and dependable service. We appreciate your business and look forward to supporting your next order.
Friendly and good service plus decently…
Friendly and good service plus decently priced.
25 February 2026
Reply from ZenSupply
Thank you for the great feedback. We are glad you experienced friendly service and strong value. Delivering both is exactly what we aim for on every order.
At ZenSupply, we make it EASY to get the products you need with reliable support and competitive pricing you can trust. We appreciate your business and look forward to helping with your next project.
I had a problem
This order was the second time I purchased a very expensive commercial (~$500) handle/lock set from ZenSupply. My initial purchase was flawless. Not only was their price significantly less than other vendors and half of what my local locksmith would charge but delivery was fast.
My second purchase had a problem. A ZenSupply representative provided incorrect information resulting in my ordering a product without a special feature I needed. I contacted ZenSupply about the problem and they took ownership of their error. I returned the handle/lock set and received a full refund. They resolved the situation in a friendly, timely, and professional manner. My experience speaks volumes about their commitment to provide products at a fair price with excellent customer service.
25 February 2026
Reply from ZenSupply
Thank you for taking the time to share such a detailed experience. We truly value both your repeat business and your honesty.
We are glad your first order delivered the speed and value you expected, and we appreciate your patience on the second. When something is not right, taking ownership and resolving it quickly is non negotiable. We are pleased our team was able to make it right with a smooth return and full refund.
At ZenSupply, we make it EASY by standing behind every order with fair pricing, clear communication, and accountability when it matters most. Your trust means everything, and we look forward to delivering a flawless experience on your next project.
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