The Zenoti onboarding team has been incredible! MJ and Alex went above and beyond to make our transition to their EMR seamless. They provided personalized, step-by-step assistance tailored to our busi... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Information provided by various external sources
All-in-one, cloud based software for spas, med spas, salons, yoga studios and fitness centers. Spa software & salon software that manages every aspect of your business, resulting in easier operations, improved customer experiences and business growth.
Contact info
15375 SE 30th Place, Suite 310 Bellevue, WA 98007, 98007, Bellevue, United States
- 8774817634
- marketing@zenoti.com
- zenoti.com
Replied to 35% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thank you Zenoti for your continued…
Thank you Zenoti for your continued support and a special mention to Ramanna who always goes above and beyond to help us
The Software is amazing
The Software is amazing, very intuitive and the team have been very helpful. We are super pleased we have chosen Zenoti. The implementation from our previous software to Zenoti was seamless, the project management team worked with us intently, with a clear schedule and flexibility on any changes we needed.
We are looking forward to our growing partnership, the software has elevated our guest's experiences.
Ramanna has been nothing short of…
Ramanna has been nothing short of incredible. Hardworking, reliable and is always willing to collaborate and understand our business.
He has been an absolute pleasure to work with.
Thank you Ramanna
I’m really disappointed with the lack…
I’m really disappointed with the lack of support after the induction period. We’ve sent multiple emails and tried to ring the number provided with zero . Although the support team to get you going while taking on the software is great - that’s only for 6 weeks! I would prefer to just go back to my previous software as what was promised, is not being provided.
Ramana is amazing
Ramana is amazing! He is always incredibly helpful and knows the answers to everything. Nothing is ever too much trouble for him. By far the most knowledgeable and helpful member at Zenoti that we have dealt with in 5 years
Overall really great service.
Overall really great service.
They react really fast when things need to be changed and everything went smoothly when the migrations.
Can really recommend this team
Zenoti is an exceptional software-reliable,efficient, and highly accurate. I can't think of a better service.
Ramanna has provided exemplary support, consistently going the extra mile to assist me.
His commitment and dedication are truly commend.
Rananna is amazing
Rananna is amazing, always on hand to help and resolve any issues.
Great Customer Service
We've had two follow up calls with Rachit after having taken Zenoti into our clinic 6 weeks ago.
It's a bit of an adjustment taking on a new software package but it is made easier when Rachit (customer service) is quick to respond to any issues, knowledgeable and patient enough to talk us through everything, even if he has to repeat himself.
Zenoti takes a while to get comfortable with but it's getting easier and reassuring to know that the company is very keen to help wherever they can.
Thank you.
Ramana
Ramana was as usual amazing. He listened to what I needed and explained clearly how I could achieve it ensuring I understood. He is always so accommodating and patient and he definitely knows his stuff, thank you!
Ramanna has been exceptional in his…
Ramanna has been exceptional in his support to us. He consistently goes above and beyond working with me and my team. We couldn’t use Zenoti anywhere near as effectively without him.
Zenoti's Technical Wizard!
Ram recently took over the Technical care on our account and he has been incredible! Problems are resolved with ease and he's a joy to work with. Thanks so much Ram!
Zenoti is always very helpful
Zenoti is always very helpful, fast and accurate. I can't think of better service.
Great service
Great service, fantastic tram, good communication, really pleased.
Business growth
Zenoti has really helped me take my aesthetics business to the next level from a customer app to suggesting add ons. It has really grown my business.
Special thanks to Adam and Megha in implementation and Spandana in support
Expert advice & support
The team went above & beyond to support us with our Zenoti integration. In particular, Mohammed was always on hand to answer our questions & was key in the success of our new system. Highly recommend!
We couldn't be happier with Zenoti—it’s…
We couldn't be happier with Zenoti—it’s a game-changer for our salon! The software streamlines everything, from scheduling and online bookings to inventory and staff management, making our operations seamless and efficient. The user-friendly interface saves us time daily and enhances our guests' experience, keeping them coming back. A huge shoutout to our account manager, Bernice, whose exceptional support has been invaluable. She's always prompt, knowledgeable, and genuinely invested in our success. For any salon looking to elevate their business with top-notch support, we highly recommend Zenoti and Bernice!
Bernice has been indeed helpful from…
Bernice has been indeed helpful from when she took over the Niumee account, High five ! :)
World class system & support
Fantastic system & support from the Zenoti team.
The reporting system & appointment + mobile app integrations have revolutionized our business.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








