I purchased a coccyx cushion for my 94 year old mother who is bedridden in a care home in Gloucestershire. The cushion has not arrived and Zenido Uk have put me onto the delivery company who have sent... See more
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Do not use!!!! I ordered a light 5 weeks ago. It has yet to arrive with the order tracking suggesting it has been in and out of overseas depots / international customs. Company has ignored all... See more
Like others have commented on here, the quality of the dog bed from Zenido is terrible... nothing like the photo on the website. Cheap & nasty rubbish at a premium price. I've learned a lesson... alwa... See more
Company replied
I ordered an extra-wide bicycle saddle via the website. Instead, I was sent a standard ergonomic saddle. I sent an email stating that this was incorrect. In response, I first received a proposal to ke... See more
Company replied
2.0
Poor
452 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
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Weeks waiting for Leather Clogs
I ordered leather clogs, 31 August, weeks ago, thinking it was a UK based Company. Yes, they have responded to my emails, but this Company is clearly a middleman for Drop Shipping from China. Im NOT impressed.
1 September 2025
Unprompted review
Reply from Zenido
Hi Guy,
Thank you for your review. We are sorry to hear that you did not have a pleasant experience with Zenido. We would be happy to work with you to find a solution.
We understand that you are dissatisfied with the delivery time. We always do our very best to ensure all orders are delivered within the promised timeframe. However, delays can sometimes occur that are unfortunately beyond our control.
It is correct that we ship our products directly from the supplier. We only work with carefully selected suppliers from whom we usually receive very positive feedback.
We regret that you chose to post a negative review straight away. We always prefer to resolve complaints personally and strive for satisfied customers. We would therefore like to invite you once again to contact us at info@zenido.co.uk
so that we can assist you further.
Kind regards,
Lisa
Customer Service Manager
www.zenido.co.uk
Scam website
Scam website. Stay away from it. They don t answer e-mails or phone. They took the money but I never received the order (and this is 3 months later)....
29 August 2025
Unprompted review
Reply from Zenido
Hello,
We are very sorry that your order did not arrive. Unfortunately, the parcel was damaged during transit and could therefore not be delivered.
A full refund was already issued to you as soon as we became aware of the issue. We sincerely apologize for the frustration and inconvenience this situation has caused.
Kind regards,
Team Zenido
Note: This customer ultimately received a full refund.
I have written 4 emails regarding…
I have written 4 emails regarding returning my purchase . Asking for a return label. I am still waiting. I will ring my Marks Spencer bank tomorrow to get them to investigate whether they are a scam Company!!
15 August 2025
Unprompted review
Reply from Zenido
Hi Lorraine,
Thank you for your feedback. It seems something went wrong in our system, which caused your emails not to come through correctly. Our sincere apologies for this.
We have reported the issue to our customer service team, and they will contact you as soon as possible via info@zenido.nl. Also could you inform us about your order number so we can check this?
Once again, we apologize for the inconvenience. If you have any further questions, please don’t hesitate to get in touch with us.
Kind regards,
Lisa
Customer Service Manager
www.zenido.nl
Note: This customer ultimately received a full refund.
No customer service response
I’m confused about whether this is a legitimate site to order from in UK. I ordered three children’s sofas for my children in June that we have still not received when delivery said 8-12 days! On contacting the NL and UK websites no reply and the item is now showing up as delivered - not to me and I have no way to contact them to resolve this!
23 July 2025
Unprompted review
Reply from Zenido
Dear Customer,
Thank you for your review. We are sorry to hear that you are not satisfied with your experience at Zenido.
We provide our support exclusively via email to assist everyone as quickly and efficiently as possible. We believe there may have been an issue with our system, which is why we have not yet received your email.
We understand your dissatisfaction regarding the delivery time of your order. Unfortunately, we do not always have control over delays caused by the delivery services, although we do our utmost to ensure all orders arrive within the promised timeframe. We would like to sincerely apologise for any inconvenience caused.
We are doing everything we can to ensure your order arrives as soon as possible. Once again, please accept our sincere apologies for the inconvenience.
We kindly invite you to contact us again at info@zenido.nl so we can assist you further.
Kind regards,
Lisa
Customer Service Manager
www.zenido.nl
It is kind of aliexpress!!!
I ordered from there because i though , it is a Dutch company and it has respective lead times.
But , It is kind of AliExpress and deliver from China. Maybe they mention it somewhere in website with small letters but it is not clearly visible.
it is a kind of scam my point of view.
17 July 2025
Unprompted review
Reply from Zenido
Dear Ozan,
Thank you for your review. We’re sorry to hear that you have a mistaken impression of Zenido. We always strive to provide a great experience for our customers.
We want to emphasize that we do not sell products from Aliexpress. We work exclusively with our own carefully selected suppliers who deliver high-quality products.
And regarding our delivery times: these are clearly stated in our shipping policy, which you can find on our website at the following link: https://www.zenido.nl/policies/shipping-policy. There you will find all the information about expected delivery times and shipping.
We regret that you posted a negative review without first contacting us. We prefer to resolve complaints personally and aim for satisfied customers.
Therefore, we invite you to contact us at info@zenido.nl so we can work together towards a suitable solution.
Kind regards,
Lisa
Customer Service Manager
www.zenido.nl
Zendido is een drop-shipper vanuit China!
Let op Zendido is een drop-shipper vanuit China! Door een verkeerde klik 2 paar schoenen besteld en direct na de bevestiging 1 paar proberen te annuleren, dat kan dus niet!
Retoursturen kan op eigen kosten naar China. Na veel mailen krijg je 25% korting en heb je 2 paar schoenen... waarvan 1 paar niet geproduceerd had hoeven worden en dan ook nog vanuit China, iets met mileu? Dat hadden wij liever anders gedaan!
27 December 2024
Unprompted review
Reply from Zenido
Beste Niels,
Het spijt ons te horen dat je ervaring bij Zenido niet naar tevredenheid is verlopen. We begrijpen dat je per ongeluk twee paar schoenen hebt besteld. Helaas kunnen wij bestellingen vaak niet meer annuleren, omdat deze automatisch worden verwerkt en verzonden door onze leverancier.
Het klopt inderdaad dat de kosten voor het retourneren bij de klant liggen; dit is duidelijk omschreven in ons retourbeleid, te vinden bovenaan onze webshop: https://www.zenido.nl/policies/refund-policy.
We vinden het jammer dat je direct een negatieve review hebt geplaatst. We staan altijd klaar om samen tot een passende oplossing te komen. Neem gerust contact met ons op, we helpen je graag verder!
Met vriendelijke groet,
Lisa
Klantenservice Manager
www.zenido.nl
Good Customer service
Thank you to Lisa for sorting my issue. Good customer service !
16 December 2024
Unprompted review
good customer service
they have a friendly and professional customer service team with a problem solving mindset. Just contact them and they will make sure you are satisfied
12 December 2024
Unprompted review
Reply from Zenido
Hello Abolghassem,
Thank you for your feedback. We are sorry to hear about your experience and would like to clarify a few things. We work with trusted suppliers to offer a wide variety of products and always try to provide transparent communication regarding our processes.
We understand that the situation regarding returns and shipping costs has caused frustration. We'd like to work with you directly to find a solution that you're happy with. Could you please contact us at info@zenido.nl so we can further assist you and resolve the issue?
We truly value your satisfaction and hope to turn this experience around.
Best regards,
Lisa
Customer Service Manager
www.zenido.nl
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