Ordered a chain from them yesterday. Paid for next day delivery and am still waiting on proper updates. I contacted their support as well as dm’d their instagram but there was no response at all which... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I bought a bracelet as a Christmas present. It looks expensive and comes with a lifetime guarantee I’m sure he will be delighted when he gets it. Customer service is great and they give a personal tou... See more
Absolutely stunning peace of jewllery !! Will defo purchase again for my sons bday ..I know this Xmas present he will treasure forever it’s beautiful.😍. thankyou for being part of making this Xmas p... See more
They send what they like not what you’ve ordered 3 days before Christmas sent the wrong order wrong size avoid at all cost then you can’t get hold of them absolute joke of a service .edit. Then have t... See more
Company details
Written by the company
ZENCHII is an international brand created in London City and founded in 2018. Inspired by culture, our main missions is to supply urban jewellery to those who have the confidence to rock our products. Adorn yourself with an authentic collection of hand crafted and timeless pieces.
Contact info
Unit 2 battlers wells farm, Jackets lane, UB9 6PZ, Harefield, United Kingdom
- support@zenchii.com
- zenchii.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
was actually surprised at how fast it…
was actually surprised at how fast it was delivered before christmas, will definitely be looking at other stuff to buy in the future.
SCAM
They send what they like not what you’ve ordered 3 days before Christmas sent the wrong order wrong size avoid at all cost then you can’t get hold of them absolute joke of a service .edit. Then have the cheek to ask for more information when that are the ones who blanked most messages on Instagram like I said previously disgusting service only reply when they get a bad review AVOID At all cost the worst customer service I’ve ever come across
Absolutely stunning peace of jewllery …
Absolutely stunning peace of jewllery !! Will defo purchase again for my sons bday ..I know this Xmas present he will treasure forever it’s beautiful.😍. thankyou for being part of making this Xmas perfect ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
I loved the bracelet i got and it came…
I loved the bracelet i got and it came in lovely box for present. Delivery was fast and would def. Buy again from this company
Absolutely appalling
Anyone who knows me knows that I buy my gifts for Xmas with plenty of time however with two days left before Xmas Zenchii has let me down still not responding to whether these gifts will arrive purchased on the 2nd of November and now I have a child without a gift as didn’t wait for the black Friday sale and brought a non refundable personalised chain. £210 had. I hope this company looses custom as to do this to anyone at this time of year is appalling!!!!
Excellent service
Excellent service. Item arrived well packaged and quicker than expected. Product was top quality and very well presented. Communication was great throughout the whole buying experience. Very pleased with purchase. Would definitely recommend.
Excellent service and Quality
Excellent service, very active communication. Helpful attitude. Really really good quality for the little price! A* Quality
Excellent service
So impressed with the quick delivery
So impressed with the quick delivery . The chain I ordered is amazing and packaging is off a very high standard . Well done 👏
Good Good Good!
Very good service kept me updated on…
Very good service kept me updated on the delivery came very quickly and the product looks very well made
Great service
Great service, very fast delivery and fantastic customer service.
Will definitely order again.
By far the best company
By far the best company! Ordered twice now and had to send the first order back as a few of the Stones had come out. Costumer service was brilliant and send a replacement. Ordered again, and in love with them. Ps I love the new packaging
Perfect! My boyfriend loves it
The chain came super quick and the packaging was beautiful! The chain itself looks stunning and my boyfriend absolutely loves it! I received regular updates on the delivery process, the chain was the perfect size and exactly what the picture shows! Thank you so so much!
looks good !!
I love the product
I love the product, quite shinny and strong necklace, pendant is amazing, I'm officially a member of Zenchii. If goo keep bringing products like this, no one can compare you for your excellency in business, bravo 👍
I looked online for a pendant I could…
I looked online for a pendant I could have my daughters photo in and came across Zenchii.
It was buy one get one free so I picked up two which arrived today.
The wait was exactly 5 weeks as I was told and they are amazing !
Thank you so much !
Got my order on time wood but again…
Got my order on time wood but again love it
Such good quality
Such good quality, great service, highly recommend!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








