ZENCHII Reviews 

267
TrustScore 3.5 out of 5

3.3

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Rated 2 out of 5 stars

Ordered a chain from them yesterday. Paid for next day delivery and am still waiting on proper updates. I contacted their support as well as dm’d their instagram but there was no response at all which... See more

Rated 5 out of 5 stars

I bought a bracelet as a Christmas present. It looks expensive and comes with a lifetime guarantee I’m sure he will be delighted when he gets it. Customer service is great and they give a personal tou... See more

Rated 5 out of 5 stars

Absolutely stunning peace of jewllery !! Will defo purchase again for my sons bday ..I know this Xmas present he will treasure forever it’s beautiful.😍. thankyou for being part of making this Xmas p... See more

Rated 1 out of 5 stars

They send what they like not what you’ve ordered 3 days before Christmas sent the wrong order wrong size avoid at all cost then you can’t get hold of them absolute joke of a service .edit. Then have t... See more

Company details

  1. Jeweler

Written by the company

ZENCHII is an international brand created in London City and founded in 2018. Inspired by culture, our main missions is to supply urban jewellery to those who have the confidence to rock our products. Adorn yourself with an authentic collection of hand crafted and timeless pieces.


Contact info

3.3

Average

TrustScore 3.5 out of 5

267 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.3

All reviews

(267)

2 reviews in the last 12 months

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Rated 1 out of 5 stars

SCAM

They send what they like not what you’ve ordered 3 days before Christmas sent the wrong order wrong size avoid at all cost then you can’t get hold of them absolute joke of a service .edit. Then have the cheek to ask for more information when that are the ones who blanked most messages on Instagram like I said previously disgusting service only reply when they get a bad review AVOID At all cost the worst customer service I’ve ever come across

22 December 2021
Unprompted review
Rated 5 out of 5 stars

Absolutely stunning peace of jewllery …

Absolutely stunning peace of jewllery !! Will defo purchase again for my sons bday ..I know this Xmas present he will treasure forever it’s beautiful.😍. thankyou for being part of making this Xmas perfect ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

22 December 2021
Unprompted review
Rated 1 out of 5 stars

Absolutely appalling

Anyone who knows me knows that I buy my gifts for Xmas with plenty of time however with two days left before Xmas Zenchii has let me down still not responding to whether these gifts will arrive purchased on the 2nd of November and now I have a child without a gift as didn’t wait for the black Friday sale and brought a non refundable personalised chain. £210 had. I hope this company looses custom as to do this to anyone at this time of year is appalling!!!!

22 December 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Item arrived well packaged and quicker than expected. Product was top quality and very well presented. Communication was great throughout the whole buying experience. Very pleased with purchase. Would definitely recommend.

21 December 2021
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, very fast delivery and fantastic customer service.
Will definitely order again.

10 December 2021
Unprompted review
Rated 5 out of 5 stars

By far the best company

By far the best company! Ordered twice now and had to send the first order back as a few of the Stones had come out. Costumer service was brilliant and send a replacement. Ordered again, and in love with them. Ps I love the new packaging

7 December 2021
Unprompted review
Rated 5 out of 5 stars

Perfect! My boyfriend loves it

The chain came super quick and the packaging was beautiful! The chain itself looks stunning and my boyfriend absolutely loves it! I received regular updates on the delivery process, the chain was the perfect size and exactly what the picture shows! Thank you so so much!

3 December 2021
Unprompted review
Rated 5 out of 5 stars

I love the product

I love the product, quite shinny and strong necklace, pendant is amazing, I'm officially a member of Zenchii. If goo keep bringing products like this, no one can compare you for your excellency in business, bravo 👍

2 December 2021
Unprompted review
Rated 5 out of 5 stars

I looked online for a pendant I could…

I looked online for a pendant I could have my daughters photo in and came across Zenchii.

It was buy one get one free so I picked up two which arrived today.

The wait was exactly 5 weeks as I was told and they are amazing !

Thank you so much !

1 December 2021

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