Zempler Bank Reviews 

I am extremely disappointed with the service I have received. Since opening my account a month ago, I have barely been able to use it. My account has been locked three times, and even after being reopened with an apology, it gets locked again.

What makes even less sense is that you are holding very small incoming payments of £2 and £4. This is causing unnecessary disruption to my business.

I have been reporting these issues for the past two weeks, but the problem still hasn't been resolved. This is not the level of service I expected, and it is having a negative impact on my business operations.

Please allow me to use my account without repeated restrictions. Once the issue is fully resolved and I can use the account reliably, then it would be appropriate to ask me to leave a Trustpilot review. At the moment, my experience has been very poor, and I cannot recommend your service.

I would appreciate an urgent and permanent resolution to this matter.

Thank you.

The operative was quick to answer, pleasant, friendly and respectful.

Friendly and helpful

I have been holding this credit card for a long time and I have observed that their interest rate are affordable.

Quick to answer and helped immediately with fraudulent activity on my card. Money returned within 30 mins!

Very good and very useful good information

It's good experience ,explained well as we are unable to get into app from past few days
.Thank you very much.

Within the same period, my husband, myself, and a neighbour of ours all discovered that fraudulent accounts had been opened in our names with Zempler Bank, without any of our knowledge or consent. In my own case, I only found out by chance — after checking my credit report following a suspicious phone call from someone claiming to be from another bank. Zempler Bank never contacted me by phone, email, or letter, either before or after the account was opened, and I never received any card linked to it.

When I raised a formal complaint, I was told the account had been cancelled, but that no further investigation would take place. I specifically asked what had happened to the card that was reportedly sent to me — I never received it, and I have since confirmed with Royal Mail that no mail redirection was ever set up at my address — but this was never properly answered.

Zempler Bank’s written response confirmed that their identity verification for this application relied solely on an electronic match against personal details (name, address, date of birth) held by a credit reference agency, with no document check or direct contact with me as the account holder. Given three of us in the same small area were affected around the same time, I have real concerns this may not be an isolated failure, though I can only speak to what happened to us directly.

When I formally complained, Zempler Bank told me I was an “ineligible complainant” and declined to investigate further. I don’t accept that a firm can simply decide a victim of identity fraud has no right to have their complaint looked at, and I am now referring this to the Financial Ombudsman Service.

If you’re a Zempler Bank customer, or considering opening an account, I’d strongly encourage you to check your credit report regularly — none of us would have found out otherwise.

The service received was a top notch,professional service

I've been using Zempler since the early days of CashPlus, they've always been good, the customer service is a real human who picks up the phone and says hello!!!

This is not a bank,be aware if this if you are looking to open an account with them,I think they work with scammers to scam there customers and instead of helping you recover your money they will immediately block your account which is what they’ve done to me and gave me 25 days to get everything sorted and is now over a month and nothing was done.I have lost customers due to this,so please do not take the risk.

Extremely disappointed with Zempler Bank’s account closures and total lack of communication

I am writing to formally complain about the unexplained and poorly handled closure of both my personal and business accounts with Zempler Bank (Reference: 80000100785148).

My personal account was closed three months ago, and to this day I have received no explanation for the closure and no indication of when funds or account status would be resolved. Now, my business account has also been closed, just a week ago, again without any prior notice, explanation, or communication from the bank.

As a customer, I am entitled to know why my accounts have been closed and what timeframe I can expect for any resolution, including access to my funds. Closing accounts without notice or explanation, especially a business account which directly affects my livelihood, is unacceptable and has caused significant disruption and financial stress.

Great customer service, managed to get my problem sorted.

He attended to me very well with respect and kindness.

Call answered after a small wait.
My problem sorted easily.

Call answered quickly, good security checks, dealt with questions, clear voice, listened and helped, straightforward