Zemez, Inc. 

Dear Sir or Madam,
We use your “Rescuer” theme on our website.
Unfortunately, the Crocoblock plugins no longer work. When they are activated, the website only displays a general critical error. When the plugins are deactivated, the site is accessible again, but it does not display correctly.
I have tried to perform the updates, but an activation key is required. Unfortunately, I do not know this key.
Can you provide me with information about the activation key?
How can the website error be fixed?

Zemez is always very fast and helpful atvany time. Clear questions and precise communication (which is important for for me as a non-native English speaking person). Always friendly. I aways recirve a solution to my problem and xan rely on the service-agreement we committed. Worth every single Cent@

Kein Support via TemplateMonster
Wir haben seit über 6 Wochen ein Ticket offen bei TemplateMonster.com.
Kein Support, immer nur vertrösten. Wir können aber nicht weiter arbeiten.
Letzte Nachricht vom 03.12.2024:
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Please accept our sincere apologies for the delay. We understand your frustration and apologize for the inconvenience caused by it.

Our team has been diligently working on th reported the issue with the page transitions on your website, but the problem is more complex than initially anticipated, and standard solutions have not been effective. We are committed to resolving this as quickly as possible and are currently exploring alternative approaches.

While we cannot provide an exact timeline at this moment, please rest assured that we are prioritizing this issue and will keep you updated on our progress. Your patience and understanding are greatly appreciated.

Please do not hesitate to contact us if you have any questions, we will be glad to help you!
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Erstattung wurde beantragt, denn das geht überhaupt nicht, wie dieses Unternehmen sich verhält.
Absolut keine Empehlung.

Firstly, the theme we bought is very good, Vendy Pro. Suits our needs perfectly and has helped our business. I don't want to leave them but as you'll read, we might have to.

The support used to be amazing but then something happened and they have become slow and quite unresponsive to emails.

I recently renewed my support for Vendy Pro on themeforest. However, I noticed that theme has not been updated there but has been on other platforms. (templatemonster). I have asked why the update has not been updated here and no-one answers. I feel cheated and have wasted my money.

We have finally moved on and would recommends that nobody gives them any business. This is not how you treat loyal customers

Cherry Services List plugin in Beclinic Template causes critical issues affecting Site Health.

Support for this page is out of this world. Extremely helpful, nice and patient. Site looks great and I was able to modify everything that I needed to make my site just how I liked it.

I purchased a theme from this company, and I needed support, which was resolved within the same day.
Great Professionals, very quick response and very helpful!
I recommend!

Really disappointed by this theme where customer service is extremely unresponsive (48 hours for a reply). And the theme is really poor quality.

As I have an artistic activity, I wanted to increase the speed of my site and increase its visual appeal.

It was a terrible mistake to use this theme, which gave me a site speed of 9/100, which drastically reduced my conversion rate.

Then, charging around thirty dollars for 3 free applications that can easily be found on the shopify store is really a load of rubbish.

Pure anarchism and I will do my utmost, if reimbursement not made to shout loud and clear at what point your platform allows crooks to sell "service" that does not have a regulation

I have purchased one of Zemez themes at TemplateMonster marketplace. Once I needed help with the installation and had some other customization questions, Megan helped me a lot and really quickly. Thanks to a professional team my site is up and running well. Thanks!

Do NOT use this company. Their refund policy is trash. If you are not sure about the theme you want you have no chance for refund.
Many other companies offers refund so I suggest going with another company than Zemez.
I installed the theme and I didnt like it all. Hard to work with, problems and time consuming.
I gave up after a day trying it and then bought another theme from another company and finished my site in a day.
But they still wouldn't refund me even days after the purchase so 169 usd in the trash. Very unprofessional to treat customers like this.

In the beginning I had tried free theme for my Shopify store until I decided on a theme. When I wanted to buy a license of the selected theme from Zemez, I unfortunately bought it on an unauthorized site and had problems with the optimization of the site.

Since the support of the unauthorized site could not help me and I came across the website of Zemez by searching for support on the web, I asked Zemez for support and learned that I bought a theme without a license.

Since I have businesses and I didn't want to use an unauthorized license, I purchased a license of the theme from Zemez and installed the theme in my Shopify store.

For any question that arises about the theme, I have received a response from Zemez support with the solution. Also, when deciding which variant of the theme is best to use, I was given excellent advice by Zemez support, not only with a recommendation but also with the reason why to use this proposed theme.

What stands out above all is that with the reply emails I received not only the text but also screenshots with explanations.

The theme from Zemez and the support from Zemez can only be recommended.

I have some issues when i set up the theme. The Zemez support team is very helpful and very patient to explain all the details with the images how to solve out the issues. I am very impressed with their great support and the efficiency they responded to my email. Highly recommend this !

Always available to help, good support staff!

I had a few issues Installing the theme and the Team Zemez were so patience with me and offer solutions every time. I finally was able to install it and everything is running perfect. They are great! Service is amazing. Highly recommended

I recently used Zemez to set up a theme for my Shopify store, and I must say, it made editing a breeze. Their theme provided an intuitive and user-friendly interface, allowing me to customize my store with ease.

What impressed me the most was their exceptional customer service. Whenever I encountered any issues, especially with plugins that accidentally overwritten some code files, Zemez was always happy to help. They were responsive and promptly addressed my queries.

Overall, I highly recommend Zemez. They're an excellent choice if you're looking for a reliable and supportive team to assist with you.

The best service. they will make sure you are not left alone and will support swiftly and efficiently

Great! No other words. Fast reaction, good solution.