ZELLBURY Reviews 175

TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 117 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the quality of the products, finding the fabric soft and suitable for various weather conditions, and often praise the beautiful colors and designs. Several people have had positive experiences with delivery, noting that orders arrived on time or even earlier than expected, and were well-packaged. Some consumers are regular customers who feel a sense of loyalty and satisfaction with their purchases, including body mists and perfumes that are considered outstanding and reasonably priced. However, a significant number of reviewers express dissatisfaction with customer service, citing issues such as unhelpful responses, problems with refunds for canceled orders, and a lack of communication regarding order status or problem resolution. There are also concerns about product quality, with some customers receiving items that differ from descriptions, have damaged components, or show poor stitching and durability. Delivery issues are also frequently mentioned, including late deliveries, incorrect items or sizes being sent, and orders being split or delayed, especially during peak seasons like Eid.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality and experience. Many customers praise the... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the soft, breathable fabrics, and... See more

Order

People report ambiguous experiences with order, with some customers expressing high satisfaction, noting fast... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some reporting significant delays and issues.... See more

Customer service

Consumers find customer service to be disappointing, with many reviewers describing it as pathetic and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I purchased a suit from here the quality of the clothe was nice, the price was also fine but stiching was pathetic. Your management is requested to review the stiching of shalwar and side pockets of k... See more

Rated 4 out of 5 stars

Here in Quetta I visited their outlet but most of the new collections were not available.So, I bought unstitched embroidered suits online..fabric and design was good..last time received very late but... See more

Rated 3 out of 5 stars

The pink suit I ordered was 3 piece, it's dopatta is very thin and looks like the suit will only last one season. Please improve quality. 3000 rupees is not a small amount for a 3 piece suit.

Company replied

Rated 3 out of 5 stars

I have ordered bag from zelbury but it was so large ...I want to return it plz help me

Company replied


Company details

  1. Women's Clothing Store
  2. Clothing Store

Written by the company

Online Fashion Shopping in Pakistan made fabulous and trendy by Zellbury. One-stop online fashion store for Women's, Women's and Kids Clothing. Top up your wardrobe with our new arrivals. Free delivery Nationwide. Order Now!


Contact info

3.8

Great

TrustScore 4 out of 5

175 reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 66% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

I have ordered 3 kurta shalwars from…

I have ordered 3 kurta shalwars from zellbury and a t shirt just 5 days before eid and trust me i rcvd a caĺl from their rep. Telling me that the eid deliveries are closed and than just one day b4 eid I rcvd them all ... iam a regular customer of zellbury and they proved to be loyal to their customers iam truly thankful and i really appreciate them ... highly recommended guys ....

24 May 2026
Unprompted review
Rated 1 out of 5 stars

This is such a so called brand

This is such a so called brand. They r liers. They cut amount from my account and didn't give me my parcel. They r scammers. Dnt buy anything from these robbers.

18 May 2026
Unprompted review
Rated 5 out of 5 stars

Very Good experience

Very Good experience
Or mashallah se mera zellbury ka 9wa order hai
Very satisfied with clr stuff

But I receive after late delivery

Too much wait krna pra
But materail acha

4 June 2026
Unprompted review
Rated 5 out of 5 stars

T. shirt

received my T shirts very light weight and good for summer although dark colours t-shirts became Lil dull after wash

23 May 2026
Unprompted review

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