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Zeffy Reviews 404

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TrustScore 4.5 out of 5

4.5

Non-Profit Organization
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the platform for its user-friendliness and ease of setup, highlighting how simple it is to create events, manage campaigns, and track donations. Many appreciate the comprehensive features, including ticket sales, auction capabilities, and automated communications, which significantly streamline fundraising efforts and save time. The absence of fees for nonprofits is a major advantage, allowing organizations to maximize their raised funds. However, some customers also noted concerns regarding the payment process, specifically the optional contribution feature. A few individuals were dissatisfied with the automatic 17% add-on, feeling it was not clearly communicated or easily adjustable. There were also isolated reports of payment processing issues, leading to frustration and concerns about communication.

What people talk about most

User experience

People report positive experiences with user experience, finding the platform easy to use, set up, and... See more

Website

Clients share positive opinions on the website, praising its ease of use and straightforward setup for... See more

Payment

Consumers find payment to be ambiguous. Many reviewers praise the ease of use for setting up events, tracking... See more

Service

Users describe positive interactions with service. Customers consistently praise the excellent communication,... See more

Price

Reviewers highlight ambiguous aspects of price. Many customers express frustration with undisclosed fees,... See more

Based on these reviews

Rated 5 out of 5 stars

I actually have not tried Zeffy yet, however after reading the reviews and seeing how Zeffy responds to possible scammers etc. i am definitely signing up. Finally a conmpany with integrity to do... See more

Rated 5 out of 5 stars

Using Zeffy was fantastic for our nonprofit. I found them while searching for a template for silent auction sheets and decided to give them a try. Everything was easy from the process of signing up to... See more

Rated 5 out of 5 stars

Zeffy is easy to use, always works and they’re so helpful! We switched from another payment platform and never looked back. Lots of great extras like email blasts so we can keep in touch with our comm... See more

Rated 5 out of 5 stars

This is the type of app we've been looking for. It's easy to use and it allows us to capture more fundraising money that we would otherwise miss out on ("Sorry I don't have any cash." "No problem, w... See more

Company details

  1. Non-Profit Organization

Written by the company

Zeffy is the only 100% free fundraising software for nonprofits in North America. Nonprofits can use Zeffy for all their online fundraising needs, such as donations, ticket sales, raffles, auctions, campaigns, memberships, e-commerce, emailing, donor management and more! Zeffy never charged a cent to nonprofits and never will. The platform is solely funded by optional tips from donors.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

404 reviews

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1-star

Replied to 73% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

THE BEST!

We are able to effortlessly raise money in multiple campaigns and track those donations. So many possibilities with the app that we haven't even tapped into yet.

Plus all the money we raise goes directly to our organization.

19 September 2025
Rated 1 out of 5 stars

Very damaging experiwnce

Very damaging experiwnce: soliciting for donations, can't download my tickets, never again!

13 September 2025
Unprompted review
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Reply from Zeffy

Hi VK,

I’m so sorry to read about your experience. It sounds like you may have been purchasing tickets or making a donation through one of the nonprofits that uses Zeffy. We never want anyone to feel frustrated or stuck.

You should have received your tickets by email right after your purchase, sometimes they can land in a spam or promotions folder. If you still can’t find them, please reach out to us at contact@zeffy.com and we’ll be happy to help you access them right away. I also reached out to you through Trustpilot. :)

Thank you for flagging this, and again, I’m sorry this was frustrating for you. We’d love the chance to make it right.

Maryse
Zeffy Support Team

Rated 4 out of 5 stars

So far Zeffy has been a tremendous…

So far Zeffy has been a tremendous asset! I am new to the world event coordination but this has made things so incredibly simple! There are probably a million things I could be doing, but just the few that I am doing are wonderful. Thank you for saving us (American Legion Post 272) every little bit!

6 September 2025
Rated 5 out of 5 stars

Satisfaction!!!

Rho Phi Chapter has been using Zeffy to fundraise for our annual scholarship banquet. It has been working beautifully.It is very people friendly. I would strongly recommend for others to use.

10 September 2025
Rated 5 out of 5 stars

Easy to use with great updates!

Its very intuitive and straight forward. Creating my events was super easy. Love the notices and updates when someone pays through it, the weekly updates, monthly updates and when the money will be deposited to out bank.

8 September 2025

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