Zeelool logo
Visit website

Zeelool Reviews 33,972

•
TrustScore 4.5 out of 5

4.3

Glasses Store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 5,900 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, highlighting the excellent craftsmanship of the glasses and the accuracy of their prescriptions. Many people found the ordering process to be easy and appreciated the wide selection of styles available. The delivery service was frequently noted as fast, with many receiving their orders sooner than expected, and the affordability of the products was a significant positive for consumers. However, some customers also noted issues with their orders. A few people received glasses that did not match the online description or had incorrect lens features, such as sunglasses that were not dark enough or driving lenses without glare reduction. There were also isolated instances of delivery problems, including packages being sent to the wrong address or significant delays in receiving orders.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers expressed satisfaction with the quality and... See more

Quality

Customers consistently note positive experiences with quality, praising the excellent craftsmanship and... See more

Order

People report positive experiences with order. Customers found the ordering process very comfortable, easy,... See more

Delivery service

Reviewers highlight positive aspects of delivery service. Many customers praise the fast and efficient... See more

Price

Reviewers mention positive feedback about price, consistently highlighting the affordability of products.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I just received my latest order from Zeelool and, as always, I’m extremely satisfied. This time I bought both prescription glasses and prescription sunglasses, and the quality is excellent. The s... See more

Rated 5 out of 5 stars

I was waiting until I got my first pair before I ordered again. The order came several days earlier than the anticipated delivery date. Ordering process was easy. There are several frames I like that... See more

Rated 5 out of 5 stars

Zeelool made my new eyeglass purchase easy. The price was right. The prescription was perfect. The time from selection/ purchase to delivery was great. I have made multiple purchases and never disapp... See more

Rated 5 out of 5 stars

Zeelool has a good selection of glasses, the process is easy to add your prescription and the glasses are affordable. Usually delivered in about 10 days and the glasses are good quality products. Ju... See more

Company details

  1. Glasses Store
  2. Sunglasses Store

Written by the company

ZEELOOL-Your global everyday optical stylist for affordable, on-trend prescription eyewear. Built around Frame Your Vibe, our core belief is style leads function for all daily moments. We deliver diverse frame designs, reliable prescription lenses, seamless online shopping, flexible returns and 365-day product warranty, with warm, approachable customer support for everyday style lovers worldwide.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

34K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Zeelool are fabulous

I’ve used Zeelool for around 3 years now. My prescription is quite high so glasses can be expensive. Zeelool are brilliant, my glasses cost me around a third of what I would pay from an optician in the UK.
Just got my prescription sunglasses and they are spot on. I ordered on the 22nd and they arrived today. Customer service is great, can not fault them at all ⭐️⭐️⭐️⭐️⭐️

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Thank you for your quick response to my order

Thank you for your quick response to my order! I was referred by a friend when I didn't receive my newly ordered glasses locally and needed them to drive.
I made an error of some sort but can see perfectly in the upper range, so I am very pleased. Thank you!

28 April 2026
Unprompted review
Rated 4 out of 5 stars

My only issue is that the frame looks…

My only issue is that the frame looks more black than tortoise. Wold love to see if you have same frame but in a lighter tortoise shade.

28 April 2026
Unprompted review
Zeelool logo

Reply from Zeelool

We are sorry that our product did not meet your expectations. We have sent you an email to follow up on this matter and look forward to your reply. We will also resolve this issue for you as soon as possible. We apologize again for any inconvenience caused and thank you for your support.

Rated 5 out of 5 stars

Very fast and great quality

Very fast and great quality! I love the glasses. I will buy from Zeelool again. I was satisfied and it was great the prescription match my local eye care office. I am very pleased with the glasses and the speed of the delivery! Great job

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Love my glasses

I am so glad that I ordered from this company Zeelool. My prescription was mixed up some type of way and they reached out to let me know that they have the original prescription and they will fill it from what I uploaded and I appreciate it because my glasses are magnificent. I love them!!😍

28 April 2026
Unprompted review
Rated 4 out of 5 stars

These are my first online multi…

These are my first online multi glasses. They are as per ordered, I find the reading window to be very small and a little hard to focus, long distance are great.

28 April 2026
Unprompted review
Zeelool logo

Reply from Zeelool

We are sorry that our product did not meet your expectations. We have sent you an email to follow up on this matter and look forward to your reply. We will also resolve this issue for you as soon as possible. We apologize again for any inconvenience caused and thank you for your support.

Rated 1 out of 5 stars

Not the right strength for my readers

Not the right strength for my readers. It is hard trying to go on line to get a refund, bad experience will not be purchasing from you again.

27 April 2026
Unprompted review
Zeelool logo

Reply from Zeelool

We apologize for any inconvenience this may have caused and will resolve this matter for you as soon as possible. Based on your email address, we only found one recent order for a frame—only in your account, and sent you an email to verify the order number. Please don't worry, we will take full responsibility if we send the wrong glasses. We look forward to your reply.

Rated 5 out of 5 stars

Love my New glasses

Love my New glasses , love this
website. These Yellow glasses were a Birthday gift to myself and they Arron my actual birthday 😍😍😍

27 April 2026
Unprompted review
Rated 5 out of 5 stars

I absolutely LOVE Zeelool

I absolutely LOVE Zeelool. The customer service is 10 out of 10. My daughter’s glasses broke a few months after she received them and it was just her putting them on. I initially planned to order 2 pair but was hesitant because it was my first time ordering. I called and they requested photos. They offered a full refund or replacement and I chose the latter. I hadn’t heard anything back after sending a response so they followed up. Once I was officially able to confirm my choice of a replacement they sent me TWO PAIR of the same glasses. I loved the glasses so I was shocked. Thank you all so much. Glasses are expensive and I will continue being a customer every time I need a new pair.

27 April 2026
Unprompted review
Rated 4 out of 5 stars

The glasses are sooo cute and I can see…

The glasses are sooo cute and I can see out of them perfectly. Only thing I don't like is the arms of the glasses are very thin so will be extra careful.

27 April 2026
Unprompted review
Zeelool logo

Reply from Zeelool

We apologize that our product did not meet your expectations. Please don't worry, all our products come with a one-year warranty. If any quality issues arise within one year, you can contact us for after-sales service. Thank you again for your continued support of our website. We will continue to strive to create better products to meet your expectations.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look