Zeelool Reviews 33,972

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 5,900 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, highlighting the excellent craftsmanship of the glasses and the accuracy of their prescriptions. Many people found the ordering process to be easy and appreciated the wide selection of styles available. The delivery service was frequently noted as fast, with many receiving their orders sooner than expected, and the affordability of the products was a significant positive for consumers. However, some customers also noted issues with their orders. A few people received glasses that did not match the online description or had incorrect lens features, such as sunglasses that were not dark enough or driving lenses without glare reduction. There were also isolated instances of delivery problems, including packages being sent to the wrong address or significant delays in receiving orders.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers expressed satisfaction with the quality and... See more

Quality

Customers consistently note positive experiences with quality, praising the excellent craftsmanship and... See more

Order

People report positive experiences with order. Customers found the ordering process very comfortable, easy,... See more

Delivery service

Reviewers highlight positive aspects of delivery service. Many customers praise the fast and efficient... See more

Price

Reviewers mention positive feedback about price, consistently highlighting the affordability of products.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I just received my latest order from Zeelool and, as always, I’m extremely satisfied. This time I bought both prescription glasses and prescription sunglasses, and the quality is excellent. The s... See more

Rated 5 out of 5 stars

I was waiting until I got my first pair before I ordered again. The order came several days earlier than the anticipated delivery date. Ordering process was easy. There are several frames I like that... See more

Rated 5 out of 5 stars

Zeelool made my new eyeglass purchase easy. The price was right. The prescription was perfect. The time from selection/ purchase to delivery was great. I have made multiple purchases and never disapp... See more

Rated 5 out of 5 stars

Zeelool has a good selection of glasses, the process is easy to add your prescription and the glasses are affordable. Usually delivered in about 10 days and the glasses are good quality products. Ju... See more


Company details

  1. Glasses Store
  2. Sunglasses Store

Written by the company

ZEELOOL-Your global everyday optical stylist for affordable, on-trend prescription eyewear. Built around Frame Your Vibe, our core belief is style leads function for all daily moments. We deliver diverse frame designs, reliable prescription lenses, seamless online shopping, flexible returns and 365-day product warranty, with warm, approachable customer support for everyday style lovers worldwide.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

34K reviews

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Rated 5 out of 5 stars

Zeeloo Wins Again!!

Zeelool made my new eyeglass purchase easy. The price was right. The prescription was perfect. The time from selection/ purchase to delivery was great. I have made multiple purchases and never disappointed by any.
ACJ

1 May 2026
Unprompted review
Rated 1 out of 5 stars

You guys have messed up my order 3…

You guys have messed up my order 3 times now. I called and after being on hold for 40 mins I spoke to someone and then my call got disconnected. No call back or anything. I called back and i'm on hold again 22 minutes and counting. I thought maybe it would be faster to contact y'all through the chat service and told to wait for an agent. You guys then disconnected my chat because of no activity in the chat! I was waiting for the agent to come on!! Horrible customer service!

1 May 2026
Unprompted review
Zeelool logo

Reply from Zeelool

We are truly sorry for your frustrating experience with our phone hold and chat service issues, and we completely understand your disappointment.
We have confirmed that our support agent has successfully resolved your order issue. Your replacement order 101814437 has already been shipped out. You will receive an email and text message shortly with your tracking number.
Again, we apologize for the inconvenience we caused you and appreciate your patience. Please feel free to reach out if you need further assistance.

Rated 5 out of 5 stars

Really impressed!

Really impressed with the process. Was the best (more affordable) online seller I found to judge shape and size before purchase. I was able to order my specific prescription and, thinking I would be better suited to a narrow fit based on sunglasses (as this was my first prescription), the size guides were so helpful. Although I did anticipate a long delivery time, it was half the time. It is also handy glasses come with PD ruler for future purchases. Really love the colour, style and weight! Will definitely be back for a second / back up pair.

30 April 2026
Unprompted review
Rated 3 out of 5 stars

I love the quality

I love the quality but it took a little longer to receive my order then I expected.

30 April 2026
Unprompted review
Zeelool logo

Reply from Zeelool

We apologize for the unpleasant shopping experience. We noticed that you selected regular mail for your order, and after checking, we found that we indeed successfully delivered your package within the promised delivery time. However, we regret that this was an international shipment, so the delivery time was somewhat longer. We sincerely appreciate your feedback and will definitely strive to improve delivery efficiency. We hope to provide you with a better shopping experience next time. Thank you again for your patience and support.

Rated 2 out of 5 stars

I love the way they look on me but…

I love the way they look on me but everything I look at is sitting at an angle. Tried signing a piece of paper and I had to take the glasses off to be able to. The script is wrong. I will be returning them. Hopefully to be fixed.

30 April 2026
Unprompted review
Zeelool logo

Reply from Zeelool

We apologize for any inconvenience this may have caused. We have already sent you an email to follow up on this matter, and we will resolve it as soon as we receive your reply. If we made a mistake with the glasses, we will take full responsibility, so please don't worry. Thank you again for all your patience and time.

Rated 5 out of 5 stars

Zeelool has become my go to for Glasses

The order process is very simple and they walk you through everything. The quality of the frames and the lenses and what you get for the price is amazing. What you pay for glasses in the box stores compared to Zeelool is not even close. I can get 3 or 4 complete pairs of glasses from Zeelool for the price of one from the local box stores. The delivery was fast and efficient. I've already brought a second pair and might get a third.

29 April 2026
Unprompted review
Rated 3 out of 5 stars

The glasses are too small :( but the…

The glasses are too small :( but the quality is good just cant wear them

30 April 2026
Unprompted review
Zeelool logo

Reply from Zeelool

We apologize for any inconvenience this may cause. We have a 30-day no-questions-asked return policy. If the glasses do not meet your expectations, you can contact us at any time to return them. We apologize again for any inconvenience this may cause and thank you for your support of our website.

Rated 1 out of 5 stars

HORRIBLE

HORRIBLE
Frames delivered with a wide band of a contrasting hue which was subtle enough to not show online. They arrived looking different than pictured online..
I started the return process but have not received any communication from the company not a return authorization.
Weeks are going by. I have tried reaching out three times. I still have these frames have never worn them and want to return them and get a refund. It looks like I will have to take the time to escalate this through my insurance or my credit card company. Absolutely not worth the hassle. The frames look very cheap in person.

31 March 2026
Unprompted review
Zeelool logo

Reply from Zeelool

We apologize for any inconvenience this may have caused. Upon review, we found that we have sent you multiple emails following up on this matter, but have not received a reply from you. Perhaps you would mind checking the email address you used when placing your order or your spam/junk mail folder? We will process your request as soon as we receive your reply. Thank you again for all your time and patience.

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