Everytime I order something and find out Zedify is delivering, I groan. EVERY package you are supposed to recieve from them never arrives. The delivery email comes with a delightful picture of yo... See more
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I just wanted to call out the driver who went above and beyond to divert my package to my current address rather than the one I'd incorrectly put on the parcel myself. I wasn't so sure if anyone would... See more
Company replied
Very prompt and excellent service . There app keeps you up to date , and is easy to use and understand . You are able to keep up to date with real time tracking , so no worries missing your par... See more
Honestly, the most pleasant and reliable courier service I've ever encountered. Rob, in particular went above and beyond to help get my parcels to the right place when we had an address issue (our fau... See more
Company replied
Company details
Written by the company
Zedify is the UK's largest cargo bike courier. Our mission is to transform our cities with sustainable deliveries. Better deliveries, better cities.
Contact info
140 Cowley Road, CB4 0DL, Cambridge, United Kingdom
- hello@zedify.co.uk
- zedify.co.uk
Hasn’t replied to negative reviews
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Stories about escalating and attempts to deliver
I have been trying to reach them for a week now, but they continue to tell stories about delivering my parcel, making claims about attempted deliveries, and stories about escalating the issue they themselves caused. I am unsure of what the intentions are, but it’s clear they want me giving up. However, I will not give up, and I want to make that clear. I have repeatedly offered to collect the parcel myself, but they have not responded to my request. Therefore, I will visit their depot and stay outside until they hand me the parcel, as this seems to be the most effective way to resolve the situation.
Thanks Steven
Thanks Steven. Such a helpful and kind young man and an asset to the company. Would highly recommend.
Two lost parcels in the space of a…
Two lost parcels in the space of a month and also late or no updates on where parcels are. No ability to track parcel online and live chat doesn’t ever work.
I get stressed when Zara send me parcels with Zedify and will now be shopping less with them because of it.

Reply from Zedify
"Fantastic finally a driver that leaves…
"Fantastic finally a driver that leaves the parcel in from do my door!!!"
Delivered to correct address and…
Delivered to correct address and followed instructions. Did not just leave it in communal area. Thanks to courier, Couriers need to keep in mind there maybe disabled residents.
Delivered with care and thoughtfulness
Thank you for putting inside the door - given I was holding a newborn baby!
Always delivered in time window by…
Always delivered in time window by friendly cheerful couriers.
Great delivery company
These guys always turn up on time, are very polite and bring their deliveries on a bicycle - how cool is that! 🚴♂️😉
Great customer support My parcel was delivered to a wrong…
My parcel was delivered to a wrong address but after contacting them it was te delivered within an hour! Great customer support!
Perfect
Was delivered beautifully - just as I requested. Delivery person was such a star!
Delightful company
Very prompt and excellent service . There app keeps you up to date , and is easy to use and understand .
You are able to keep up to date with real time tracking , so no worries missing your parcel slot.
Driver was very polite and courteous , which makes a big difference .
So overall I recommend this company highly you will not be disappointed
I rate them far ahead of DHL and similar so called couriers well done Zedify .
Thanks
Keith Trimmings
Polite driver
My Hello Fresh box came on time. The driver knocked on my door and waited for us to open the door. Very polite.
Considerate delivery company
The delivery man was great because he waited for me to answer the door and then he picked the parcel up and handed it to me. I have a bad back and really appreciated the fact he did this.
Zedify ⭐️⭐️⭐️⭐️⭐️ 1 of best couriers I have…
Zedify are one of best couriers I have ever had deliver. Up there with DPD and UPS DHL standard. Highly recommend. The two couriers I have had deliver this week from Zara did not leave parcels unattended on door step. Both called my telephone as my doorbell is not working and I came down to my parcel hand delivered. Well done on these young couriers! Please thank them both for being like couriers used to be; trustworthy; careful and followed instructions and delivered to person not left parcels unsafe.
I am so weary of these tricycle couriers as they always leave parcels unattended not even with a neighbour (which would be an easy and safe option). I would now after these positive experiences highly recommend this company Zedify - my first time using also they have a link where it tells one live how many stops until they arrive to deliver at your address including a map which is so helpful and time efficient.
Thank you ⭐️⭐️⭐️⭐️⭐️
Delivered on time and with care.
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