I purchased this bag because I just love the way it was designed. The quality of the bag is very well made, it'sprobably, one of my favorite bags I've ever purchased. I would definitely purchase anoth... See more
Company replied
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See what reviewers are saying
I wanted a transition bag from winter to spring and ordered the beige in the mini size. It was too big for my needs now. I contacted ZEDE and they were very helpful with the return. I then ordered the... See more
The description and photos were accurate and delivery was speedy. The bag is excellent quality and I think very chic. The large sac à dos is great for travel except I do wish there were additional zip... See more
Company replied
I really do like the bag, but there are big negatives. I bought the medium size and find it to be on the heavy side - to be expected considering the materials used. I am very disappointed in the way... See more
Company replied
Company details
- Leather Goods Manufacturer
- Bag Shop
- Fashion Accessories Store
- Handbags Shop
- Leather Goods Store
- Luggage Store
Written by the company
ZEDE crée des sacs dans un style urban chic inspirés du quotidien afin de faciliter les déplacements. Découvrez les collections Maroquinerie et Accessoires de mode en toile et cuir sur la boutique officielle ZEDE.
Contact info
81 rue du temple, 75003, Paris, France
- 0142771716
- contact@zede-paris.com
- zede-paris.com
4.5
Excellent
3K reviews
Replied to 73% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A bag for all seasons
Purchasing online was easy, delivery fast. The bag is beautiful! It can be used year-round (special thanks for the water repellant part). It is as roomy as it is stylish. The medium size is perfect for me (I'm short). The camel color goes with everything, and it's easy to care for. I love my bag!
11 November 2025
Unprompted review
Reply from ZEDE Paris
Hi Robin,
We’re so grateful for your feedback and are thrilled to hear you’re loving your ZEDE Paris bag! It sounds like it’s the perfect fit for your everyday needs—versatile, stylish, and practical. We’re so glad you had a smooth shopping experience with us and that the bag is working out so well.
Thank you for your support, and we’re looking forward to having you back for your next purchase!
ZEDE Paris
Reply from ZEDE Paris
Hi Sheila,
Thank you for taking the time to share your feedback and for supporting ZEDE Paris. We’re delighted that you appreciate the careful design and craftsmanship of our products.
Your support means a lot to us, and we look forward to serving you again soon.
ZEDE Paris
Excellent made backpack
The backpack is very, very well made -- quality materials, beautiful product, weighty. I highly recommend this backpack. The color is beautiful. The customer service was excellent -- great response time; kind, caring, professional, efficient. I would definitely buy from this company again -- and again.
27 October 2025
Unprompted review
Reply from ZEDE Paris
Hi Sher,
Thank you so much for your wonderful review! We’re thrilled to hear that you love the quality and craftsmanship of your ZEDE backpack, and that our customer service met your expectations. Your recommendation means the world to us!
We’d be more than happy to serve you again in the future—thanks for choosing ZEDE Paris!
Misleading Advertising
Love the 2 bags I bought. Shipping was rather slow but worth the wait. The only reason I didn’t give them 5 stars is I feel it is very misleading to say that they are French. In fact, they lead you to believe it’s made in France as they brag about the family history. NO WHERE on the website does it say that the bags are made in China . As for comments by other buyers, stating how light it is (clearly not talking about the PONT-DES-ARTS “Normal” as it is NOT light) or how soft it is (it is not). It is canvas and, while not as rough as many canvas fabrics (I’m in the fabric industry so actually know what I am talking about), it is NOT soft. Either these people are delusional or have no clue what a soft, lightweight bag is.
Still, I love the size as my laptop and tablet fit but I still have plenty of room for other things. And the styling is excellent.
3 November 2025
Unprompted review
Reply from ZEDE Paris
Hi Teri,
Thank you so much for your review! We’re thrilled to hear that you love the size and styling of the bags. It's great to know that they fit your laptop and tablet perfectly while still leaving plenty of room for your other essentials.
We truly appreciate your input regarding the materials and the weight of the PONT-DES-ARTS. To clarify, our Normal size is 2.2 lbs, which is noted on our website. Given its spacious design and suitability for big outings, it is on the heavier side, as it is meant to carry more while maintaining durability. We understand that weight preferences can vary, and we hope this helps clarify any concerns.
Our bags are designed with Parisian heritage in mind and are proudly crafted in our own factory in Asia. This allows us to leverage over 40 years of experience in producing high-quality bags for some of France's most prestigious brands, combined with modern manufacturing expertise. Our goal is to offer exceptional quality at accessible prices, and by having our production in a controlled facility, we ensure that we maintain the highest standards while keeping our designs grounded in our Paris atelier.
We deeply respect your knowledge of fabric, and we aim to deliver a product that blends both style and durability. We understand that every bag's feel can vary based on personal expectations, and we hope future customers will continue to appreciate the unique materials and craftsmanship we put into every design.
Thank you again for your thoughtful comments, and we are grateful for your support. We hope you continue to enjoy your bags, and we are always here if you have any further questions or feedback.
- ZEDE Paris
Great Little Bag!
I was looking for a canvas bag for the fall and found this on Facebook. I was happily surprised by the 3 sizes and numerous color combinations. I was stuck between ordering the mini or the medium and opted for the Mini in Black. It fits all my necessities in all the pockets. I use the crossbody strap as a shoulder bag strap. It doesn't weigh me down like bigger bags. I like how accessible all my items are for me. Just to give an idea -I carry a full size wallet; sunglasses; a date book; and many more smaller items in that bag. A Great Find-Thank you!
6 November 2025
Unprompted review
Reply from ZEDE Paris
Thank you so much for your wonderful feedback! We’re truly delighted to hear that your ZEDE Paris bag has found a special place in your daily routine. Your support means a great deal, and it motivates us to continue creating pieces that combine style, quality, and practicality.
Thank you again and we look forward to serving you again soon!
ZEDE Paris
I love this bag!
The company was responsive and my item arrived quickly.
I purchased my Point-Des-Arts bag in small, Noir. I love it. It is stylish and provides several secure options in which to store my items. In fact, I love the thoughtful creativity that went into making the various pockets secure.
27 October 2025
Unprompted review
Reply from ZEDE Paris
Hi Linda,
Thank you so much for your kind words! We’re delighted to hear that your Point-Des-Arts bag is meeting your expectations and that you appreciate the design details we’ve put into it. Your support means a lot to us, and we look forward to serving you again soon.
ZEDE Paris
Reply from ZEDE Paris
Hi Luisa,
Thank you for your wonderful feedback! We’re thrilled to hear you’re enjoying your ZEDE Paris bag and truly appreciate your support. We hope to have the pleasure of serving you again soon.
ZEDE Paris
Mother and daughter bags
I saw the sac a dos on Facebook and thought it was adorable. I don't like to buy things on Facebook, so I looked up Zede and found it. I just had to have this bag. And then I remembered it was only a couple of days before my daughter's 41st birthday. I knew she'd love it, so I contacted her and asked if this is what she'd like for her birthday. She was very excited and loved it, just as I thought she would. I bought two, one for me and one for her. We both love the bag. The small one was larger than we thought it would be, but it was perfect!
10 October 2025
Unprompted review
Reply from ZEDE Paris
Hi Alex,
Thank you so much for sharing your wonderful experience with us! We’re so happy to hear that both you and your daughter love the bags.
We’re glad the size worked out perfectly, even though it was a bit larger than expected. It sounds like both of you have found the perfect fit for your needs!
We truly appreciate your trust in us, and we’re so glad to have been a part of this lovely gift exchange. If you need any further assistance or have any questions in the future, don’t hesitate to reach out.
Thank you again for choosing ZEDE Paris. We hope you both continue to enjoy your bags for years to come!
Kind regards,
ZEDE Paris Team
Beautiful everyday bag
Beautiful everyday bag. Purchased the beige/khaki colour in medium. Look forward to using it on a 2 week trip next year so that I’m only carrying one personal item on board.
27 October 2025
Unprompted review
Reply from ZEDE Paris
Hi Gina,
Thank you so much for your kind words! We’re thrilled to hear that you love your new bag. The beige/khaki color is a fantastic choice, and we’re sure it will be perfect for your trip next year!
Thank you again for choosing ZEDE Paris. We hope you have an amazing time on your travels!
ZEDE Paris
The actual color of the product was…
The actual color of the product was very disappointing and since returning the product is very difficult, I kept it.
9 October 2025
Reply from ZEDE Paris
Hi Mailika,
Thank you for sharing your feedback, and we sincerely apologize that the color of the product did not meet your expectations. We strive to provide accurate product images on our website, but we understand that sometimes colors may appear differently depending on lighting or screen settings.
We truly appreciate your patience, and we want to make this right for you. Please feel free to reach out to us directly via email, and we would be happy to look into this further and assist with a resolution.
Your satisfaction is our priority, and we are here to ensure you are happy with your purchase.
Best regards,
ZEDE Paris Team
Questionable Business
Never delivered handbag. One month after the order still not received merchandise. Continue to get runaround from vendor. USPS says postage due and unpaid by vendor.
Will cancel order and lodge complaint with credit card company.
12 September 2025
Unprompted review
Reply from ZEDE Paris
Hi Michael,
We’re truly sorry to hear about your experience and completely understand your frustration. Please know that this is not the experience we aim to provide, and we’d love the opportunity to make it right.
We’ve checked our system using the name on this review but unfortunately couldn’t find an order or any email communication under your name. To assist you properly and resolve this as quickly as possible, we kindly ask that you reach out to us directly:
If you ordered from our Paris/Europe store, please email us at: contact@zede-paris.com
If you ordered from our International store (US, UK, Australia, or Canada), please email: contact-international@zede-paris.com
Please include your order number or the email address used for the purchase so we can locate your order right away and assist accordingly.
We are here to help and truly want to resolve this for you. Thank you for your patience, and we hope to hear from you soon.
Warm regards,
ZEDE Paris Team
BEAUTY, COMFORT and STURDY
I just received the Sac a Dos,” backpack. (Noir). It is absolutely beautiful and totally comfortable. (I have problems with my neck and back so traditional handbags and many backpacks are difficult to use)
The photos online don’t do this backpack justice! It has great inner compartments and is made of quality material. I look forward to using forever!
The way, the ordering process was flawless. I was kept up to date on the shipping and was even able to provide special instructions for delivery as to when/where I wanted the item delivered! EXTREMELY HAPPY with the product and the delivery
8 October 2025
Unprompted review
Reply from ZEDE Paris
Hi Crystal,
Thank you so much for your incredible feedback! We’re absolutely delighted to hear that the backpack has exceeded your expectations in both comfort and style. It's wonderful to know that it’s not only beautiful but also functional, especially considering your neck and back concerns.
We’re also pleased to hear that the ordering and delivery process was smooth and to your satisfaction. Your experience is very important to us, and we’re thrilled that you’re excited to use your new backpack for years to come.
Thank you again for your trust and support. We look forward to serving you again soon!
ZEDE Paris
Beautiful bag.
The whole process went well, no problem with the service, nicely packed, fast delivery. The bag is beautiful, I recommend this company.
18 September 2025
Reply from ZEDE Paris
Hi Maria Pamela,
Thank you so much for your wonderful feedback!
We’re thrilled to hear that you had a smooth experience from start to finish and that you love your new bag. Your recommendation means a lot to us.
We look forward to welcoming you back soon!
Warm regards,
ZEDE Paris
Good experience
Delivery was very slow but the company acknowledged this, and refunded the postage.
I love the bag!
23 September 2025
Unprompted review
Reply from ZEDE Paris
Hi Clare,
Thank you for your honest feedback. We sincerely apologize for the delay in delivery and appreciate your understanding.
We’re delighted to hear that you love your bag, and we truly value your support. Please don’t hesitate to reach out if there’s anything we can do to assist you further.
We look forward to serving you again soon.
Warm regards,
ZEDE Paris
I think these bags are both very…
I think these bags are both very beautiful and of good quality. The finishing is amazing. I particularly love the multiple pockets. I’ve bought four bags in total but I will get more.
24 September 2025
Reply from ZEDE Paris
Hi Maria Cristina!
Thank you so much for your kind words and for being such a loyal customer!
We’re genuinely happy to hear that you’re enjoying your bags and we’re truly grateful for your support.
We look forward to welcoming you back again soon!
Warmly,
ZEDE Paris
Worth the money
Beautiful bag, with ample room and wonderful construction!
6 October 2025
Unprompted review
Reply from ZEDE Paris
Hi Beth,
Thank you so much for your kind words and positive feedback!
We’re truly grateful for your support and thrilled to hear that you’re enjoying your bag. Knowing that you appreciate the design, space, and quality means a lot to us.
Your satisfaction is what we strive for, and we’re so glad to have you as part of the ZEDE Paris community.
Warm regards,
ZEDE Paris Team
Great quality
Great quality products that are beautifully designed and that I use every day. Also wonderful customer service.
17 September 2025
Reply from ZEDE Paris
Hello,
Thank you so much for your kind words.
It truly means a lot to us to know that you're enjoying your bag every day. We put great care into both the design and the experience, so hearing this kind of feedback is incredibly rewarding.
We’re truly grateful for your support!
Warm regards,
ZEDE Paris Team
Keep up the good work!
Good communication, very good timing, very good quality for the products.
15 September 2025
Reply from ZEDE Paris
Hi Lavinia,
Thank you for your kind feedback!
We’re glad to hear you’re happy with both our service and product quality. We truly appreciate your support and will keep working hard to meet expectations.
ZEDE Paris Team
Two Bags Purchased - Not Received, No Support
I ordered two bags on September 12 and still haven’t received them. Shipping time was 3-7 business days. Zede’s customer service only replies sporadically by email and keeps blaming USPS. But USPS has confirmed that the tracking number Zede gave me belongs to a package going to an entirely different state.
Zede now claims the package was delayed for a USPS “fraud inspection” but is back in transit. That’s false—it still shows stuck in Chicago, nowhere near me.
Meanwhile, Zede only responds every few days and has done nothing to make it right. At minimum, they should have replaced my order with expedited shipping.
At this point, does bag quality even matter if the company won’t stand behind its products or resolve shipping failures?
26 September 2025
Unprompted review
Reply from ZEDE Paris
Hi Melissa,
We’re truly sorry for the experience you’ve had and completely understand how frustrating and disappointing this situation has been. Please accept our sincere apologies for the delay and lack of clarity around your shipment.
Unfortunately, the issue you're experiencing is part of a wider disruption within USPS that has affected multiple shipments—not just ours. What’s happening in your case is that your package was temporarily held for an additional USPS inspection, something they refer to as a "postage assessment." While it's intended to prevent shipping fraud, this process can result in unexpected delays, and unfortunately, it's completely out of our control.
That said, after continuous tracking and investigation, it now appears that USPS has unfortunately lost your package. We deeply regret this outcome and understand how disappointing it must be.
We also want to clarify that—as we've stated in our email communication—the shipping label was correctly addressed to you, and your order was not sent to another state, despite what USPS may suggest. The tracking inaccuracies during these inspections are, again, part of the broader issue we're seeing with USPS at the moment.
That said, we absolutely agree that you deserve better support. We’ve reached out via email offering you a choice between a full refund or a replacement. As of now, we haven’t received a response, but we’re ready to take immediate action as soon as we hear from you. Please check your inbox when you have a moment.
Although this situation is out of our direct control, please know that we are taking it seriously. We are already working closely with USPS to improve how such issues are handled and to prevent this from happening again in the future. At ZEDE Paris, we are committed to providing high-quality products and reliable service, and we recognize this is an area where we must do better—and we will.
Thank you again for your patience and for allowing us the chance to make things right.
Warm regards,
ZEDE Paris Team
So...I can tell you about my experience when I have products
So, far, my item has not been delivered. Cannot say I'm satisfied, when I haven't seen or touched the products.
10 September 2025
Reply from ZEDE Paris
Hi Casey,
First and foremost, we sincerely apologize for the delay and any frustration this has caused you. We completely understand how disappointing it can be to not receive your order on time.
Upon checking, it appears that the courier unfortunately lost your original order, which led to the delay. As per our email communication, we promptly shipped a replacement item to ensure you received your order. We are pleased to confirm that your replacement order has already been delivered, and we hope you are happy with the bags despite the initial issue with the courier.
We truly appreciate your understanding, and we want to assure you that we are working closely with our logistics team to prevent such issues from happening in the future.
We value your feedback and your support, and we hope you will continue to shop with confidence at ZEDE Paris.
Best regards,
ZEDE Paris Team
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