This company is managed very badly, they don't keep any stock, and almost any order needs about a week before gets shipped. Customer service is pretty much useless, they don't even read the message... See more
Company replied
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See what reviewers are saying
Item arrived as stated. Only issue was that the address had the numbers flipped and almost ended the package in another place, lucky that the messenger called me and fixed the mistake ipso facto.
Company replied
Great customer service, although the product sheet on the website did not look good, as if it were out of layout
Company replied
Page is easy to use, fine experience. I wish there were more colours available for some things, instead of being one colour per item.
Company replied
Company details
Contact info
Meridian House, Gadbrook Park, Gadbrook Way, CW9 7RA, Cheshire, United Kingdom
- zavvi.es
3.5
Average
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Still waiting my order that i did more…
Still waiting my order that i did more than fifteen days ago.
5 January 2022
Reply from Zavvi
Hi Virginia,
I am very sorry to hear about the delay in getting your order to you. I have now sent you a message via your account and kindly ask if you could refer to that for all the latest information.
Kind regards,
Nadine
Customer Relations Executive
Very good and very fast registered.
4 January 2022
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Charlotte
Reply from Zavvi
Hi Isidoro,
I am very sorry to hear about the delay in getting your order to you. I have now sent you a message via your account and kindly ask if you could refer to that for all the latest information.
Kind regards,
Nadine
Customer Relations Executive
Although I still haven't received what…
Although I still haven't received what I've bought, the shopping experience seems fine.
4 January 2022
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Charlotte
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Charlotte
I have been waiting for 20 days and I…
I have been waiting for 20 days and I haven´t receive my product... It has finally arrived, it´s ok, but I have waited so long to receive it.
31 December 2021
Reply from Zavvi
Hi Angela,
I am very sorry to hear about the delay in getting your order to you. I have now sent you a message via your account and kindly ask if you could refer to that for all the latest information.
Kind regards,
Nadine
Customer Relations Executive
Excelente online purchase!
30 December 2021
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Do not buy, a complete logistics disaster.
Paid express delivery and 2 weeks after I'm still waiting for the goods, customer service doesn't offer any solution a complete disaster, first and last time I trust in this company, do not recommended.
Esta empresa opera desde Reino Unido, los envíos son un completo desastre, pagas envío urgente con entrega en 2-3 dias y 15 días después sigue perdido por Europa y desde atención al cliente no dan respuesta, UN DESASTRE.
29 December 2021
Reply from Zavvi
Hi Carols,
I am very sorry to hear about the delay in getting your order to you. I have now sent you a message via your account and kindly ask if you could refer to that for all the latest information.
Kind regards,
Nadine
Customer Relations Executive
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Cool
Good items, low prices. Although I miss the old times where you could find amazing games
27 December 2021
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Good prices and better cuality.
27 December 2021
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
After having placed a bunch of orders…
After having placed a bunch of orders with Zavvi, I can say I'm totally satisfied. Nice products, good quality, low prices or high discounts... Besides, shippings are well packed and protected and items always arrive fast and in perfect condition. I always take a look in Zavvi before shopping freaky merch or Blu-ray films or collections. Recommended.
27 December 2021
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Everyday rhe worse service
Everyday rhe worse service. Prices, shipping, problem with deliveries...
25 December 2021
Reply from Zavvi
Hi Tuigrhy,
Thank you for your review. I am very sorry for the disappointment caused. Please can I kindly ask if you could send me a message via your account so I can locate your details and look into this for you?
Kind regards,
Nadine
Customer Relations Executive
needed info about phone and delivery
There is not clearly a phone number to ask for inquiries, nor prwvious information about delivery time; you only can know that when you pay.
23 December 2021
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Fast and secure
22 December 2021
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
The service was fine
The service was fine, yet I do not know the date the product is going to come.
Thanks
22 December 2021
Very bad experience
I bought the products on November 29, it is December 20 and I still have not received anything. They have charged the order and have not sent anything. Above I write to them and a machine always answers. Very bad experience
20 December 2021
Reply from Zavvi
Hi Teresa,
I am very sorry to hear about the delay in dispatching your order. I have now sent you a message via your account and kindly ask if you could refer to that for all the latest information.
Kind regards,
Nadine
Customer Relations Executive
Very easy to buy!
20 December 2021
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
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