Footasylum PLC Reviews 

Coat ordeted in November due to be delivered on the 5th December at latest, no movement no scans, no updates . Should be declared missing by carrier but they dont care - looks like its lost in transit, its now the 16th no updates, no reply from anyone about a refund, raised with paypal

Got my partner a zavetti coat last year was jealous he was so warm got myself one this year warmest winter coat I’ve ever had

A jacket for £130 was purchased, and when the courier marked it as “delivered”… the parcel was nowhere to be found. The cameras didn’t capture the courier delivering anything. Customer service claims that the tracking number is enough as proof of delivery, and they also use Google Maps - last time updated more than 18 months ago ( used photo by customer service was from June/ July 2024!!! Now we have December 2025!! Shoking ) as confirmation of delivery. The only contact is through social media, but once they received the evidence they asked for, they started avoiding my messages. Thankfully, I paid with PayPal, so after some difficult conversations I managed to get my money back. Terrible customer service… I do not recommend them.

Payed £90 for my sons jacket.
Two weeks later, the stitching has come undone at the seams, leaving holes in the coat. Really unhappy with the quality for the price of the jacket. Seems to be a defect in this coat due to stitch quality being so poor

Easy to use website and very quick delivery.

shocking customer service. They’ve openly acknowledged the parcel was left on my doorstep in an unsecure spot — something I never authorised — yet they’re refusing a refund because it was stolen, unless I somehow produce CCTV footage? Completely unreasonable and nowhere near acceptable for a retailer.

I ordered a jacket and I had to return it because it was too big.
They would not let me return it free of charge and because I am in Ireland it would’ve cost me nearly €50 half the price of the jacket.
Very difficult to contact through email and I spent an hour on the chat with them and they would give me one word responses in the end they happen to say after one full hour on the chat that because I lived in Ireland there was nothing they could do for me. This is extremely poor and I will not be shopping with them in future. Should’ve read the reviews.

Stole my money.
Ordered 2 jackets. Their couier leaves the item on my door step in full access from pavement, not secure. Passer by lifts items.
Zavetti state items are "delivered". Refuse refund.
Now over £125 down, no jackets and no money. Zavetti refuse refund. Raising court action today.
Shocking compnay to deal with.

Ordered my coat Friday morning 28th November and arrived evening of 29th November was in immaculate condition overall really impressed.

Absolutely terrible experience. I ordered a jacket from this company and the first one arrived faulty. I requested a replacement, and unbelievably, the replacement came mouldy, which actually put my health at risk. I asked for a refund, which I eventually received, and they sent me another jacket to “make up” for the bad experience — but that one was faulty as well.

Three jackets, three issues. Completely unacceptable.

To make things worse, when I raised all of this on live chat, the staff member completely stopped responding to my claim and closed the chat without resolving anything.

This company has zero quality control and even worse customer service. I will never order from them again

Brought a coat from this company item got lost on the way and took month to get it then when I did it had a hole in sleeve hidden underneath near a button on coat when informing them they said ok please send item back to us to investigate the item and your get refunded or replacement as which ever you want so I was thinking ok problem solve then weeks later after no information updates and lots of calls were staff didn't know we're the return was but said it was with them 3 and half weeks went by and this the reply from :- Thank you for getting in touch, and we appreciate you correctly raising a merchant dispute regarding your affected purchase.

I had a look at your account and I can see that we have received an update from the merchant.

Based on the latest update from the merchant, they have mentioned that there is no no manufacturing fault found. Also they stated that based on their investigations the team have deemed
the coat is not faulty, and the item is being returned back to you.

They took no responsibility for the damage item and didn't care bare in mind it was down to them and delivery company who also didn't want to take responsibility for damages both blamed each other

People stay away from these scammers. They are sending you the incomplete order and refusing refund pr replacement. They are thieves. It's a scam. I am going through police and action fraud to resolve this mess.

Very Bad experience. The packet never came and I was.asking them.to refu d my money bit they don't give me my money back

Do not buy from Zavetti. First coat developed a fault after about couple of months (seam catastrophically split open). They very quickly shipped a replacement, however the new coat developed the same fault. This time they promised a refund within 10 days, but still no sign after 20 days, despite acknowledging that the coat had been received and the refund was on the way.

Great experience delivered within 18 hours

I ordered two items ,
when i received my parcel , was cut and put Sellotape back and one of my jacket missing
spoke with the customer service and they said to contact my bank
The worse customer service , with pictures when you can see that i receive one item and the bag damaged THEY DON'T CARE
Is no point to have them .
Thank you for nothing .

Having read the previous reviews I must be the exception to the rule… I ordered my coat on late Tuesday evening, I got confirmation of the order Wednesday morning and dispatch by the evening of the same day, by end of play the following day the couriers had it at the delivery depot and it was delivered by Friday lunch time.. communication was good I got a quality coat and a very reasonable price and without any issue's.
Based on my experience I would use them again… however I would have to run past my wife first.. I’ve got too many coats apparently!

Please avoid at all costs spent £112 my stuff got delivered to the wrong address so haven’t got a clue where the stuff is now customer service is absolutely appalling now refusing to refund or replace asked for head offices number on numerous occasions and can’t even give me that what an absolute joke and by the way they use evri so no wonder the parcels gone walk about

No order received after 20 days! no way to communicate with them, live chat fails, no customer service phone number, no reply to emails. If anyone else is waiting call your bank and get a charge back. An utter disgrace.

Not happy with the way they treat there customers. I have sent many emails about discounts coupons they offer but none work
There attitude is take it or leave it so sad will not use them again