Royal Mail made an error on delivery and then forgot to log the parcel in. When it was found the ice packs had melted and the parcel was in a plastic bag and ruined. My customer service officer was am... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been with ZAVA for quite a few months now and always received excellent service .They remind me when my next medication is due always asking if I need help with anything. I have lost over 2 sto... See more
Company replied
I have previously used other companies on my weight loss journey and I can honestly say none have been as fast and reliable as Zava I ordered yesterday and just been delivered today Prices are co... See more
Company replied
My first order with Zava for Mounjaro has just completed. There was an issue with the courier (Royal Mail) that meant my initial order got stuck and arrived late, meaning the medication wasn't suita... See more
Company replied
Company details
About ZAVA UK
Written by the company
Healthcare that fits into your life with ZAVA
ZAVA is a trusted online doctor service offering safe, discreet and convenient access to treatment for over 60 common conditions. Since 2011, we’ve supported more than 12 million people across Europe with expert medical care, without the need for in-person appointments or waiting rooms.
Whether you’re looking for help with weight loss, sexual health, skin concerns, hair loss or something else, your request will always be reviewed by one of our UK-registered doctors. They follow clear medical guidelines to make sure your treatment is safe, suitable and tailored to your needs.
How it worksTo get started, fill in a short online questionnaire about your health. One of our doctors will review your answers to make sure the treatment is safe and right for you.
They look carefully at your health history, symptoms and any risks before making a decision. If the treatment you’ve asked for isn’t suitable, they’ll suggest a safer option or explain what to do next.
Most reviews are completed within 72 hours. For some treatments, like weight loss, it can take a little longer if more checks are needed. If your treatment is approved, it will be sent to you from our in-house pharmacy within 1-2 days. Next day delivery is available for many treatments at an extra cost.
Care that continues beyond deliveryWe make it easy to manage your treatment over time. You can request repeat prescriptions in just a few clicks, and our expert medical content helps you stay informed, confident and in control of your health.
ZAVA gives you expert-led care, flexible access and ongoing support – whenever and wherever you need it.
Discreet Packaging
Written by the company
- We send all treatments in plain, unmarked packaging
Fast and Free Shipping!
Free deliveries in 2-3 working days
All items are dispatched on the day of the order if ordered before 4pm or next working day if after, except at weekends where the order will be shipped on the following Monday.
With free standard delivery we aim to deliver your package within two to three working days.
With next day delivery (extra fee as indicated on the delivery page), you can receive your package before 1pm the next working day.
Contact info
Old Sorting House, 46 Essex Road, N1 8LN, London, United Kingdom
- 020 3588 0292
- hello@zavamed.com
- zavamed.com/uk
4.5
Excellent
14K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordering is easy
Ordering is easy. Quick replies from drs.
Delivered quickly and all well packaged.
23 September 2026
Reply from ZAVA UK
Dear Sharon,
Thank you so much for your great feedback!
We’re delighted to hear that you found the ordering process easy and that our doctors were quick to respond. It’s also lovely to know your medication arrived promptly and was packaged securely.
We really appreciate you taking the time to share your experience, and we’re pleased everything went smoothly from start to finish.
Kind regards,
Ahmed
The package was all wet
The package was all wet, due to one of the icepack leaking.
23 September 2026
Reply from ZAVA UK
Dear Iris,
Thank you for bringing this to our attention, and we’re very sorry to hear that your package arrived wet due to a leaking ice pack.
We understand how disappointing this must have been, particularly when you’re expecting it to arrive in good condition. We’ve shared further information with you via your ZAVA account and hope this provides some helpful guidance.
We appreciate you taking the time to let us know and apologise for the inconvenience caused.
If you have any further queries or feedback, please feel free to contact us directly through your account on our website.
Kind regards,
Ahmed
Reply from ZAVA UK
Dear Steph,
Thank you for your kind feedback!
We’re pleased to hear that you found our service simple and easy to use, and that the information provided was helpful. Making the process as clear and straightforward as possible is really important to us.
We truly appreciate you taking the time to share your experience.
Kind regards,
Ahmed
Hugely impressive
Quick, seamless service with just the essential medical updates and no fuss. Very impressed indeed as always. Best online service of its kind.
23 September 2026
Reply from ZAVA UK
Dear Suzanne,
Thank you so much for your fantastic feedback!
We’re delighted to hear that you found the service quick, seamless and straightforward. We always aim to keep things simple while providing the important medical updates you need, so it’s wonderful to know this approach has worked so well for you.
Your continued support means a great deal to us, and we’re thrilled to have impressed you once again.
Kind regards,
Ahmed
Great Service
Zava Med made the transaction easy to navigate. The medication was supplied within the time scale provided
23 September 2026
Reply from ZAVA UK
Dear Dawn,
Thank you so much for your lovely feedback!
We’re delighted to hear that you found the transaction easy to navigate and that your medication was supplied within the expected time scale. It’s wonderful to know that everything went smoothly and that our service met your expectations.
We really appreciate you taking the time to share your experience with us, and thank you for choosing Zava Med.
Kind regards,
Ahmed
Reply from ZAVA UK
Dear Patient,
Thank you so much for your lovely feedback!
We’re delighted to hear that you’ve found our service superb as always. It’s wonderful to know we’ve continued to provide you with the smooth and reliable experience you expect from us.
We really appreciate your continued trust and support, and thank you for taking the time to share your experience.
Kind regards,
Ahmed
Reply from ZAVA UK
Dear Mark,
Thank you so much for your lovely feedback!
We’re delighted to hear that you feel we’ve done well across all areas of the service. Providing a smooth, reliable and supportive experience is really important to us, so it’s wonderful to know you’ve been happy with your experience.
We really appreciate you taking the time to share your kind words and your support.
Kind regards,
Ahmed
Good fast service just wish the prices…
Good fast service just wish the prices were cheaper
23 September 2026
Reply from ZAVA UK
Dear LisaMarie,
Thank you for taking the time to share your feedback!
We’re pleased to hear that you were happy with the speed of our service. We completely understand your comments regarding pricing and appreciate you sharing this with us. We’re always looking at how we can improve our service and provide the best possible experience for our customers.
We’re grateful for your support and hope to continue providing you with a quick, smooth and reliable service.
If you have any further queries or feedback, please feel free to contact us directly through your account on our website.
Kind regards,
Ahmed
Reply from ZAVA UK
Dear Keith,
Thank you so much for your lovely feedback!
We’re delighted to hear that you felt happy with the review process. Making sure our assessments are clear, straightforward and reassuring is really important to us, so it’s wonderful to know you had a positive experience.
We really appreciate you taking the time to share your feedback and your support.
Kind regards,
Ahmed
Reply from ZAVA UK
Dear Colin,
Thank you so much for your feedback!
We’re delighted to hear that your experience has been very good so far. We hope to continue providing you with a smooth, reliable and supportive service.
We really appreciate you taking the time to share your experience and your support.
Kind regards,
Ahmed
Reply from ZAVA UK
Dear Premo,
Thank you so much for your lovely feedback!
We’re delighted to hear that you’ve consistently experienced fast approval and reliable delivery. Providing a smooth, efficient and dependable service is really important to us, so it’s wonderful to know everything has been working well for you.
We really appreciate you taking the time to share your experience and your continued support.
Kind regards,
Ahmed
Excellent service but super expensive
23 September 2026
Reply from ZAVA UK
Dear Karen,
Thank you so much for your honest feedback!
We’re delighted to hear that you found our service excellent. We completely understand that cost is an important consideration, and we really appreciate you highlighting this.
We’re always looking for ways to improve, so if there was anything else we could have done to make your experience even better, we’d genuinely love to hear your thoughts. Your feedback helps us understand where we can do better.
Kind regards,
Ahmed
Speed of assessment and plenty of…
Speed of assessment and plenty of information on the medication you take and use
21 September 2026
Reply from ZAVA UK
Dear Alun,
Thank you so much for your lovely feedback!
We’re delighted to hear that you were happy with the speed of your assessment and that you found the information provided about your medication useful. Making sure our patients receive a smooth service along with clear, helpful information is really important to us.
We’re always looking for ways to improve, so we’d genuinely love to know if there was anything else we could have done to make your experience even better. Your feedback helps us understand what matters most to our patients and where we can continue to improve.
Thank you again for taking the time to share your experience and for your support. We really appreciate it!
Kind regards,
Ahmed
It has been easy to order my mounjaro…
It has been easy to order my mounjaro injection pen and now the wegovy pill. I received alot of advice along my journey via the message portal on the website. There are various helpful links on the website. I found the weightloss diary very helpful to track my progress. And continue on my maintenance journey supported by zava. I have looked at other providers for pricing but find zava most competitive prices
22 September 2026
Unprompted review
Reply from ZAVA UK
Dear Amanda,
Thank you so much for your fantastic and detailed feedback!
We’re delighted to hear that you’ve found it easy to order your treatment and that the advice and support available through the message portal have been helpful throughout your journey. It’s also great to know that you’ve found the links on our website useful and that the weight loss diary has been a valuable tool for tracking your progress.
We’re especially pleased to hear that you feel supported as you continue your maintenance journey with ZAVA. We also really appreciate your kind comments about our pricing, particularly after comparing other providers.
Thank you again for choosing ZAVA and for taking the time to share your experience. Your continued trust and support mean a lot to us.
Kind regards,
Ahmed
Reply from ZAVA UK
Dear Patient,
Thank you so much for your lovely feedback!
We’re delighted to hear that you’ve found plenty of help and support available and that reordering your medication is easy and straightforward. Making the process as simple and convenient as possible is really important to us.
We really appreciate you taking the time to share your experience and your continued support.
Kind regards,
Ahmed
V generic response thought it was a bot
24 August 2026
Reply from ZAVA UK
Dear Nicola,
Thank you for your review.
I'm sorry to hear that you were unsatisfied with the response provided by the team.
Unfortunately, I cannot advise in regards to any medical queries but if you need further help from a doctor, please feel free to message them directly in your account again on our website and they'll be able to advise further.
I apologise for any inconvenience caused.
Kind regards,
Hannah
Patient Care Advisor
ZAVA - Great Customer Service 👍
So far great customer service and experience- A*
28 August 2026
Unprompted review
Reply from ZAVA UK
Dear Patient,
Thank you for leaving your feedback.
It is great to hear about the positive experience you have had with us. This is exactly the level of service we try to achieve and provide you with. We appreciate your kind words and your trust in us.
Let us know if you ever need any further assistance. You can contact us directly in your account on our website.
Kind regards,
Hannah
Patient Care Advisor
Reply from ZAVA UK
Dear Patient,
Thank you for taking the time to leave your feedback.
We are really pleased that you were satisfied with the quick service. Unfortunately, I cannot advise in regards to any medical queries but if you need further help from a doctor, please feel free to message them directly in your account on our website and they'll be able to advise further.
Let us know if you ever need any further assistance. You can contact us directly in your account on our website.
Kind regards,
Hannah
Patient Care Advisor
Reply from ZAVA UK
Dear Patient,
Thank you for taking the time to leave your review.
We are delighted that you were happy with the quality of the service. Your kind words are truly appreciated.
Let us know if you ever need any further assistance. You can contact us directly in your account on our website.
Kind regards,
Hannah
Patient Care Advisor
Reply from ZAVA UK
Dear Patient,
We're so happy to hear that your medication deliveries are consistently on time. We appreciate your positive feedback!
Kind regards,
Maddie
Senior Patient Care Advisor
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.