ZAVA GERMANY (bisher DrEd) Reviews 

49,517
•
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

This Shop is committed to giving the best to its customers. The service is great, you get swift replies, there is medical supervision and advice if you need it. And the whole team is very helpful and... See more

Company replied

Rated 5 out of 5 stars

It is very efficient way to get real professional help for your metabolic health. Especially for those who have had traumatic experiences with the medical system. I am very grateful to have found th... See more

Company replied

Rated 5 out of 5 stars

It was so easy to order, but I needed to answer professional medical questions. After checking and improving my order I have got important recommendations about my medicine. I liked to get quickly me... See more

Company replied

Rated 5 out of 5 stars

The process is simple, but serious. Photos are taken via their app, so they cannot be manipulated. My questions were always answered. Just be aware, it takes 1-3 days for an answer, but that can also... See more

Company replied

Company details

  1. #2 of 7 best companies in Doctor

Contact info

4.8

Excellent

TrustScore 5 out of 5

50K reviews

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4.8

All reviews

(49,517)

17,913 reviews in the last 12 months

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Rated 1 out of 5 stars

I ordered a prescription sent by mail…

I ordered a prescription sent by mail and it never came. After 10 days I asked them to send another and they never answered. Meanwhile I was without my refill for two weeks (I ordered two weeks before the refill was needed) and no one responded to my emails. Eventually they just cancelled my order and I had to pay again- they ignored my request to send me another prescription by express mail

21 October 2025
ZAVA GERMANY (bisher DrEd) logo

Reply from ZAVA GERMANY (bisher DrEd)

Guten Tag,

es tut uns sehr leid zu hören, dass Sie diese Erfahrung gemacht haben und Ihre Bestellung nicht wie erwartet erhalten haben. Das entspricht selbstverständlich nicht unserem Anspruch an Service und Zuverlässigkeit.

Wir verstehen, wie ärgerlich es ist, wenn wichtige Rezepte nicht rechtzeitig ankommen. Bitte entschuldigen Sie die entstandenen Unannehmlichkeiten und die fehlende Rückmeldung auf Ihre Nachrichten.

Wir versuchen dies in Zukunft zu vermeiden.

Vielen Dank,

Mit freundlichen Grüßen

ZAVA

Rated 3 out of 5 stars

Expensive Consultation Fee

I find the consultation fee that charged every order is too expensive. If it's around £10-£15 the it would be something everyone won't think hard to pay. In a long term it's lot of money. There are times I wanted to change the way I ordered online the injection.

22 October 2025
Rated 5 out of 5 stars

Very fast service

Very fast service, had my prescription the next morning. Would definitely recommend and use again.

20 October 2025
Rated 5 out of 5 stars

Excellent Service and Fast Support

Excellent Service and Fast Support

I had a very positive experience with Zava Germany. The process was simple, professional, and quick — from filling out the online consultation to receiving my prescription and medication. Communication was clear, and the doctors were responsive and helpful. It’s great to have such an efficient and reliable medical service available online. Highly recommend!

2 October 2025
Rated 5 out of 5 stars

Great service

I wanted to give Zava a try and the service was great. I even recommended some friends and they thought the same. Definitely would recommend zava if you need medical and don't want the hassle of going out.

1 July 2025
Rated 5 out of 5 stars

Zavamed was awesome

Zavamed was awesome! Super professional and really helpful from start to finish. The staff was amazing — they answered all my questions and made everything super easy. Shipping was crazy fast too! Definitely recommend them and will be ordering again.

4 October 2025

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