Paid for two items, received one, and no response from support
ordered two merino t-shirts (order #1447, €74.80, paid online). After ordering, I was told one item was out of stock. Before the order shipped, I requested a cancellation and received confirmation that it was under review. About an hour later, I was notified that the order had shipped anyway.
On October 7, I emailed support asking for the real status of the order. Two days later I have received no reply. 3 days later only one of the two t-shirts arrived, even though the shipping notification covered the whole order. I have paid for both.
The real problem is not the stock issue but the communication: no answer to my email, unclear information about my cancellation, and no explanation of what happened to the missing item. I would expect a reply, and either a refund for the undelivered item or its delivery. Up to this point, no refund, no delivery for paid item, no answers - not Ok