Overall its been a great experience as i have been using their platform for roughly 4 years now and whenever i had an issue it was promptly resolved as long as i clearly stated the problem. Great pla... See more
Company replied
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See what reviewers are saying
There might be difficulties in using the system from time to time, but the service is excellent, really quick and helpfull! What it needs to receive the fifth star? Publishing could be a little ea... See more
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False available files Before you create your account, the website says that, you can download books or files that you need just creating an account. When you create it and you access, then the websit... See more
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Never had an issue with the service. We work with many clients and sometimes set them up with services on our onboarding. When we noticed a charge for a past client who doesn't use the service anymo... See more
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Company details
Information provided by various external sources
Yumpu.com - Your Magazine Publisher. World wide ePublishing Service. 18M Documents from over 220 Countries. Web and App Readers. Publish for FREE.
Contact info
Gewerbestrasse 3, 9444, Diepoldsau, Switzerland
- yumpu.com
3.7
Average
2K reviews
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Commitment to copyright protection.
Thank you for your prompt response and for taking immediate action regarding the copyright-infringing material. I appreciate your dedication to upholding copyright regulations and ensuring a lawful environment on your platform.
I understand that Yumpu serves as a hosting provider and relies on user cooperation to maintain compliance. I sincerely appreciate your swift investigation and the removal of the infringing publication, along with the deactivation of the associated account. Your proactive measures reinforce confidence in your platform's commitment to copyright protection.
25 March 2025
Reply from yumpu.com
Hi Murat, thank you so much for your kind words and thoughtful feedback. We truly appreciate your understanding and recognition of our role as a hosting provider, as well as the importance of user cooperation in maintaining a compliant and respectful environment.
We're glad we could address the issue swiftly and effectively. Ensuring copyright protection is a top priority for us, and your trust means a lot. Please don’t hesitate to reach out if you ever have any further concerns or need assistance.
Best regards,
The Yumpu Team
Infringement of intellectual property rights
We recently noticed that our copyright had been infringed when three documents were uploaded to the Yumpu website without our consent. After contacting customer service, everything was resolved and the documents that had been uploaded to the website were removed. Thank you, Yumpu, for taking the appropriate steps to enforce our copyright.
19 March 2025
Unprompted review
Reply from yumpu.com
Hi Myriam,
Thank you for bringing this matter to our attention and for your kind words. We're truly sorry to hear that your copyrighted content was uploaded without permission, but we're very glad we could resolve the situation quickly and to your satisfaction.
At Yumpu, we take copyright protection seriously and are committed to responding promptly to all valid concerns. Your feedback reinforces the importance of our ongoing efforts to maintain a safe and respectful publishing platform.
If you ever need assistance in the future, please don’t hesitate to reach out.
Warm regards,
The Yumpu Team
ı m using for sharing pdf to online…
ı m using for sharing pdf to online (cv-portfolio). they enoughly good working. thanks
29 June 2024
Unprompted review
Reply from yumpu.com
Hi,
Thank you for your feedback! We're glad to hear that Yumpu Publishing is working well for sharing your PDFs online, including your CV and portfolio. If you ever need any assistance or have any suggestions, feel free to reach out—we’re happy to help!
Best regards,
The Yumpu Publishing Team
Great service and support
Never had an issue with the service. We work with many clients and sometimes set them up with services on our onboarding. When we noticed a charge for a past client who doesn't use the service anymore support was responsive and quick to get us sorted out. Overall satisfied with the services they provide.
11 March 2025
Unprompted review
Reply from yumpu.com
Hi,
Thank you for your kind words! We're thrilled to hear that you've had a great experience with our service and support team. We always strive to provide quick and efficient assistance, and it's great to know that we could help resolve your issue smoothly.
We truly appreciate your trust in Yumpu Publishing and look forward to continuing to support your needs. If you ever need anything, don’t hesitate to reach out!
Best regards,
The Yumpu Publishing Team
shit bait shit bait
19 February 2025
Unprompted review
Reply from yumpu.com
Hello,
We're sorry to hear that your experience with Yumpu Publishing did not meet your expectations. We’d love to understand what specific issues you faced so that we can help improve your experience. Please feel free to reach out to our support team, and we'll be happy to assist you.
Best regards,
The Yumpu Publishing Team
Said they had a book but don’t
Said they had a book
Signed up
Turns out they dont
16 February 2025
Unprompted review
Requested a refund after I was billed the full subscription price.
I was billed the full subscription price after a trial without any notification ahead of the charge. I had requested a refund as it states in the companies policy that I would be notified ahead of renewal. I would have cancelled had I been given a proper notice, i reached out for a solution however the customer service representative I spoke to was extremely blunt and micro aggressive (jurgen). I had provided evidence that no communication was sent however the customer service representative would not budge. I am extremely unhappy and would urge anyone think carefully before joining, they also seem to viewing my ip address whenever i am online which is concerning. Deleted my account since and will happily clarify further detail.
24 January 2025
Unprompted review
Reply from yumpu.com
Dear Joe,
We’re sorry to hear about your experience and appreciate you sharing your concerns. We strive to provide clear communication regarding subscriptions and renewals, and we regret any confusion that may have occurred. If you believe you did not receive the expected renewal notice, we would be happy to review this further.
Regarding your interaction with our support team, we sincerely apologize if you felt the response was not helpful. We take customer feedback seriously and will look into this matter internally to ensure better service in the future.
Please feel free to reach out to us again so we can further investigate and find a fair resolution. Your trust is important to us, and we’d like the opportunity to assist you.
Best regards,
YUMPU Support Team
Joined as a client to platform my…
Joined as a client to platform my magazine. My magazines would not load, I even went as far as to get an external contractor to help but no look. I requested a refund as I had paid for a service/subscription which did not deliver. I was offered to speak over teams, but I work in the day and unable to make that, an email and a refund would have been perfect. No refund. No communication. No magazine. I have subsequently had to move across to a different platform.
14 January 2025
Unprompted review
Reply from yumpu.com
Thank you for sharing your feedback. We truly apologize for the frustration you’ve experienced, and we want to assure you that we care deeply about our clients’ satisfaction.
From our side, we did our best to address the issue and communicated the solutions we had in place. We understand that your expectations were not met, and we're sorry for any miscommunication that might have occurred.
However, we would like to clarify that, as per our policy, refunds are issued under specific circumstances, and we do try to resolve issues directly with our clients whenever possible. We noticed that you chose to switch to a competitor, which makes it difficult for us to assess the problem fully. We’d have appreciated being informed of your decision before you left, as we always strive to ensure our clients' needs are met.
Thank you for your understanding, and we hope you find a solution that suits your needs. We’re always here to help and open to any further discussions should you wish to resolve the matter.
Your YUMPU Support
Stolen Book with Yumpu.com
I am the author of Benny's Blunders. Yumpu has been offering my book free of charge for download. I came across this by chance and I am annoyed. Joshua Hart
14 January 2025
Unprompted review
Data mining website
Skip it total scam they show you the paper or book you seek then make you sign up make a profile that has your information in it they point point out this cannot be changed later then once you are all through with that and you click the link to the book. you cannot read it cannot download it. they tell you its unavailable.
21 December 2024
Unprompted review
Reply from yumpu.com
Hi,
We’re sorry to hear about your experience. Let us clarify how our platform works to avoid any confusion.
The Flipbook can only be viewed online, and access is determined by the publisher. It’s up to the publisher to decide whether they allow you to view the ePaper or not.
If you’re having issues accessing specific content, please let us know, and we’ll do our best to assist you. We’re here to help resolve any concerns and ensure you have a smooth experience on our platform! Please contact support@yumpu.com
Best regards,
YUMPU Support Team
Yumpu stole our book and is publishing it illegally.
Yumpu is allowing people to read my wife's book for free, without her permission. The only way they could have got it was to purchase the kindle book from Amazon and change it to a PDF. So is this site committing widespread theft or are we the only victims?
2 December 2024
Unprompted review
Reply from yumpu.com
Dear William,
Thank you for your message. We take the protection of copyrights very seriously and assure you that we carefully review every reported case and take appropriate action.
We, i-magazine AG, operate this platform, which allows users to convert PDF files into digital publications. The account holder is the uploader of the PDFs and is therefore responsible for the content.
If your wife's work has been published without authorization, please provide us with the relevant link or further details about the content in question (contact: support@yumpu.com). We will promptly review the case and remove the content if necessary.
Alternatively you also have the option to report ePapers at any time using the "Flag" feature.
Thank you for bringing this to our attention.
Best regards,
YUMPU Support Team
A Disgraceful Company: Thieves of Intellectual Property
Yumpu doesn’t respect authors' rights. Do you really want to be complicit in this? Not all authors live in luxury homes or drive fancy cars. Many of us rely on our work to make a living.
I discovered by chance that my book had been uploaded there. It’s true that after my complaint, they removed it. But the user who uploaded it has thousands of books—most likely without respecting authors’ rights—and those are still up.
So no, Yumpu doesn’t respect the law or authors. Would never ever trust this company.
Regarding your statement: Your statement that you take copyright protection seriously is nothing more than empty words. There are thousands of stolen books on your platform, and the situation continues unchecked. In fact, the user who uploaded my book has increased the number of books in their account, which strongly suggests that Yumpu does not enforce copyright laws effectively.
Updated March 12, 2025:
Today, I discovered that my book has been uploaded yet again. You claim that you "take the protection of copyrights very seriously and assure that every reported case is carefully reviewed and appropriate action is taken." However, this is clearly not true.
The user in question has continued to upload thousands of books in the meantime, demonstrating that no real action has been taken against them.
1 December 2024
Unprompted review
Reply from yumpu.com
Guten Tag María,
vielen Dank für Ihre Nachricht. Wir nehmen den Schutz von Urheberrechten sehr ernst und möchten Ihnen versichern, dass wir solche Fälle gründlich prüfen und entsprechende Maßnahmen ergreifen.
Wenn Sie der Meinung sind, dass Ihr Werk ohne Ihre Zustimmung veröffentlicht wurde, bitten wir Sie, uns die entsprechenden Informationen und Links zu den betroffenen Inhalten zukommen zu lassen. Wir werden die Inhalte umgehend prüfen und, falls notwendig, entfernen (bitte kontaktieren Sie: support@yumpu.com).
Alternativ haben Sie jederzeit die Möglichkeit ePaper zu melden (Fahne).
Mit freundlichen Grüßen,
YUMPU Support Team
----------------------------------------------------------------
Dear María,
Thank you for your message. We take the protection of copyrights very seriously and would like to assure you that we thoroughly review such cases and take appropriate action.
If you believe that your work has been published without your consent, please provide us with the relevant information and links to the affected content. We will review the content promptly and remove it if necessary (please contact: support@yumpu.com).
Alternatively you also have the option to report ePapers at any time using the "Flag" feature.
Kind regards,
YUMPU Support Team
Trojans!!
Rubbish! I signed in to download a pamphlet but to no avail! They act like Trojans.
30 November 2024
Unprompted review
Reply from yumpu.com
Dear Chanje,
Thank you for your message. We’re sorry to hear about your experience. Our goal is to ensure our platform meets your expectations and allows you to download the content you need without any issues.
Could you please provide more details about the difficulties you encountered? We’d be happy to assist you in resolving the problem. Please contact support@yumpu.com
Thank you for your understanding.
Best regards,
YUMPU Support Team
I just started to upload all my archive…
I just started to upload all my archive of magazines we have published and I think Yumpu is really easy to use. I loved the easy way to insert videos and external links and it was so easy to embed my publication in my website
I just ask for help with the view on my phone. It seems that on the phone the magazine is not a flip e-paper.
Anyway I think Yumpu has a very good value for money.
25 November 2024
Unprompted review
Great tool and great people behind it.
Plenty of embed options. Easy to use. Personal attention to users when needed and with great efficiency. You can pay for one year or just for one month or as many months as needed. I have been publishing with Yumpu for years and I only have good words for them.
15 November 2024
Unprompted review
Yumpu Scam
i request refund and get instructions to delete account but balance not refund
29 October 2024
Unprompted review
Reply from yumpu.com
Hello,
We are sorry to hear about your experience. Customer satisfaction is our top priority, and we want to ensure that your issue is resolved as quickly as possible.
Please contact us directly at support@yumpu.com, so we can review and process your refund request promptly.
Thank you for your feedback—it helps us continuously improve our service.
Best regards,
Yumpu Support Team
I wouldn't if I were you.
Terrible customer service. Hidden / deceptive charges.
26 August 2024
Unprompted review
Reply from yumpu.com
Dear Customer,
Thank you for sharing your feedback with us. We are sorry to hear that you had a negative experience with our customer service and felt that our charges were unclear. We strive to provide transparent pricing and excellent service to all our customers.
We would appreciate the opportunity to look into this further and address any issues you encountered. Please reach out to us directly at support@yumpu.com so we can better understand your situation and work towards a resolution.
Best regards,
YUMPU Team
This company is a complete scam
This company is a complete scam - unsubscribed immediately and they have now taken £29.99 from my bank account. I have tried contacting by telephone in Germany and there is no facility to do this. Customer support are asking for details of a publication I never had access to and saying they won’t take my money but they have
28 March 2024
Unprompted review
I too am still being charged $240 for a…
I too am still being charged $240 for a trial membership they would not allow me to cancel after the trial period unless I paid the balance due. Since I didn't pay for the second month (after they auto drafted the money for the first month) they BLOCKED me from accessing their site and are STILL billing me.
I didn't even use their services! And now they are sending rude emails threatening to take me to court because the amount was refused by bank last month.
They must be desperate to hold on to whomever is gullible enough to begin a trial with their company.
I have never been told I couldn't cancel once a trial period was over. And $240 for their services.. a month? FOR WHAT?
20 March 2024
Unprompted review
Had to create an account to download document and he was not available after
They made me create an account to download a document. After I created the account I clicked on download and the document was after all not available to download.
10 February 2024
Unprompted review
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