Yukon Design Studio Reviews 376

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 113 reviews, reviewers had a great experience with this company. Customers are consistently delighted with the products, often describing them as beautiful, high-quality, and exactly as advertised, making them perfect gifts. Many appreciate the excellent craftsmanship and the emotional connection these items evoke, especially for pet lovers. The company's responsiveness is also frequently praised, with quick replies to inquiries and prompt resolution of issues. However, some customers experienced significant issues with delivery times, with orders taking much longer than expected or even going missing. There were also concerns about the product description and that the actual product did not always match the advertised pictures.

What people talk about most

Product

Reviewers mention positive feedback about product, often praising the beautiful, unique, and well-made... See more

Quality

Customers had positive experiences with quality, with many reviewers praising the excellent craftsmanship,... See more

Order

Consumers find order experiences to be ambiguous, with many praising the helpfulness and responsiveness of... See more

Delivery service

Clients share ambiguous opinions on delivery service, with some experiencing very fast delivery, sometimes... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the quick and immediate... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The figurine is stunningly beautiful and truly speaks to the heart. But the most wonderful part of this purchase was the personal attention I received from Martin, who stayed in close contact with me... See more

Rated 5 out of 5 stars

The kindness and personal attention afforded me when I requested assistance in placing my first order stood out! I was actually made to feel that filling my small order was important to Yukon, and the... See more

Rated 5 out of 5 stars

I received my lovely dog with woman carving as a gift from a friend upon losing my sweet dog, Jasper. The interconnectedness of this piece just touched my heart deeply. It’s simply beautiful in a way... See more

Rated 5 out of 5 stars

I ordered the boy and long haired dog carving when I saw it advertised on the Guardian website. It immediately reminded me of my son and his King Charles spaniel. It arrived with a lovely velvet stor... See more


4.0

Great

TrustScore 4 out of 5

376 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 76% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Dedicated to service!

I was entering my shipping and mailing address information and I hit submit too early and noticed the shipping and mailing address was from a previous address. I immediately emailed Yukon Design Studios of the mistake and supplied the correct information. I was contacted that the correct information was amended. I am happy to note that I received my order today (8/1/25) and am looking for the best options to display my cat figurines. Proud to support businesses that keep the "buyer" at the forefront of service! Great job!!!

1 August 2025
Unprompted review
Rated 5 out of 5 stars

Good to be trust!

The items I bought are exactly as described,very good quality and most important handmaded.
Very good as well the delivery service!

30 July 2025
Unprompted review
Rated 5 out of 5 stars

Perfection times 10~

I have ordered three times directly from Yukon Design Studio for a total of 10 items. Each and every one arrived on time with absolutely no problems. And each and every one is absolutely precious--and now treasured by the recipients. Thank you for these lovely pieces!

1 July 2025
Unprompted review
Rated 5 out of 5 stars

I purchased "Dog and Woman"

I purchased "Dog and Woman". It is absolutely adorable! It's well made and looks exactly what you see on the site. Also, the customer service is great as they respond to your email right away and are very helpful. (I asked for an advice if I can shelack it to enhance the color.) If you are dog (or cat) lovers, I am 110% you will love it as I do. It warms my heart and gives me a big smile whenever I see them. :-D
I also hope they will explore with various other desigs in the future. :-)

21 June 2025
Unprompted review
Rated 5 out of 5 stars

Fixed order

I placed an order and somehow messed up my email and delivery address. This company was able to sort it all out for me. They were very helpful every time I emailed!

22 May 2025
Unprompted review
Rated 1 out of 5 stars

Yukon use cheap slow couriers

Yukon design studio use the cheapest couriers. Order not delivered after 21 days.
For Australian orders they use Aramex.
Aramex has a 1.2 star rating.
My order tracking has not been updated for 6 days.
Yukon does not care about orders after you have paid. Once shipped they blame there cheap courier

27 May 2025
Unprompted review
Yukon Design Studio logo

Reply from Yukon Design Studio

Hi Dean,
Thanks for your feedback, and we're sorry to hear about the delay.

It looks like you may have selected the free shipping option, which can take longer — especially with international deliveries to Australia.

While Aramex is sometimes used for free-tier shipments, we always aim to choose the most reasonable option available for each destination.

Please know that we absolutely care about your order, even after it’s been shipped. Our support team is here to help — if you reach out, we’ll gladly check your tracking status and work with the courier if needed.

Thank you again,
Joe
Yukon Design Studio

Rated 1 out of 5 stars

Unreliable -- a nightmare to deal with!

This company is unreliable. Failed to ship my purchase on time. Failed to timely respond to email messages. Fails to provide a customer service phone number -- so it is IMPOSSIBLE to reach them when they fail to ship on time and fail to respond to email messages.

8 May 2025
Unprompted review
Yukon Design Studio logo

Reply from Yukon Design Studio

Hi Robert,

Thank you for your comment. Your feedback matters to us.

If there's anything specific we can assist you with or if something went wrong with your order, please don't hesitate to contact us directly at support@yukondesignstudio.com. We’ll do our best to make things right.

Warm regards,
Joe

Rated 5 out of 5 stars

Beautifully made item

Sent one of your special woman and dog sculptures to my daughter in Australia. She absolutely loves it. A beautifully made item which fits perfectly in her lovely house. What a brilliant company you are. Well done to you all.

21 May 2025
Unprompted review
Rated 5 out of 5 stars

Handmade Pawfect Carving™ – 2. Woman & Dog (floppy ears)

I recently purchased two of the Handmade Pawfect Carving™ – 2. Woman & Dog (floppy ears) from Yukon Design Studio, and I couldn't be happier with my decision! These pieces are absolutely heartwarming—each one beautifully captures the quiet, unspoken bond between a woman and her beloved floppy-eared dog.

I got one as a gift and kept the other for myself—and both recipients (me included!) were moved by the emotional simplicity of the design. Whether you're a dog lover, a fan of artisan décor, or just someone who appreciates meaningful handmade art, this piece is a true treasure.

Highly recommend for anyone looking to celebrate the special companionship between human and pup!

15 May 2025
Unprompted review
Rated 5 out of 5 stars

We placed a large order which we were…

We placed a large order which we were very pleased with but we noticed that one dog had an ear missing. When we contacted Yukon, they replied immediately and sent a replacement ornament. Lovely quality goods with an exemplary follow-up service.

12 May 2025
Unprompted review
Rated 5 out of 5 stars

i had bought a girl/dog for my ex-wife

i had bought a girl/dog for my ex-wife, hoping it would be a piece offering but she liked it and would want it, but she wants nothing from me any longer.
I liked it so well I asked for a replacement of the girl to a guy and they were glad to help me with the exchange.

1 May 2025
Unprompted review
Rated 5 out of 5 stars

A unique present

I am delighted with my purchase. It looks and feels exactly as in the photo. Very reasonably priced too. When I enquired about the delay in delivery I got an answer almost immediately. I will be purchasing from this company again.

9 May 2025
Unprompted review
Rated 5 out of 5 stars

Great shopping experience

Both the ordering and the shipping process was handled very well. When the shipping was delayed I was supported very professionally and friendly by Yukon Design Studio's Martin, thanks again :)
The gift was very well received, I will order again.

18 April 2025
Unprompted review
Rated 5 out of 5 stars

Love the product

Love the product. I bought the girl with dog. So well made. great service too. tracking on delivery was a little frustrating, but well worth it! i would recommend.

24 April 2025
Unprompted review
Rated 5 out of 5 stars

"Lady with longeared Dog"

I bought the figure "lady with long eared dog" for my wife after we lost our Labrador Bertie. very emotional but a lovely model, well made and delivered quickly to us here in the UK.I would heartily recommend these products to anyone
Martin in the UK

11 April 2025
Unprompted review
Rated 1 out of 5 stars

DELIVERED TO WRONG ADDRESS

Today I received a notice stating my parcel had been delivered however I was unable to find it !!
It was delivered to the wrong address, it was left in my neighbours letter box, not at my address and not where I requested it be left at my front door
This has been very stressful, and I’m not impressed by the lack of care taken especially when it’s clearly stated what is my address and where to leave the parcel

12 April
Today I also received an email from Yukon Design following up on the delivery of my parcel their prompt response was most appreciated. I have provided full details of the delivery problem and hope it will be of assistance to them. The parcel was found and the order is perfect

11 April 2025
Unprompted review
Yukon Design Studio logo

Reply from Yukon Design Studio

Hi Wendy,

Thank you for letting us know, and I’m so sorry to hear that your parcel was delivered to your neighbor. I completely understand how frustrating and stressful this must have been—especially when clear instructions were provided.

Unfortunately, we’re not notified by Australia Post when something goes wrong with a delivery, so the only way we find out is when kind customers like you reach out. We genuinely appreciate you taking the time to tell us.

If you haven’t already, please feel free to email us at support@yukondesignstudio.com so we can look into this right away and make things right for you. We're here to help and will do our best to resolve this quickly.

Warm regards,
Martin
Yukon Design Studio

Rated 5 out of 5 stars

Beautiful Gift for you or loved ones

The woman and dog carving with floppy is so beautiful and really helps me when my dog is staying with other family as it really does look like him.
Bought one for my friend for Christmas and she loves hers aswell.
Really good quality finish.
The website is very clear so easy to pick out different designs.
Good packaging and prompt delivery.
Would definitely recommend.

7 December 2024
Unprompted review

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