After 20 minutes I got an answer, lucky me it was Naz. He sorted my Direct Debit account change and email address change swiftly, efficiently and charmingly. 1* taken off as all previous emails and... See more
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The agent I spoke to took responsibility to get the situation fixed for us. This has been something we have been trying to deal with for years with EDF and we switched to YU and the 1st impression of... See more
Company replied
Spoke to Ish at Yu Energy yesterday and again today, and he was brilliant. A bit of a complicated situation regarding a gas meter upgrade, but he dealt with all my questions very patiently and found a... See more
Company replied
Mark Aston from YU Energy was amazing. It looked like the installation wouldn’t go ahead but he arranged for Scottish Power to come round that day and sort some supplier issues out he could then insta... See more
Company replied
Company details
- Electric Utility Company
- Energy Equipment and Solutions
- Energy Supplier
- Green Energy Supplier
- Water Utility Company
Written by the company
Calling all business owners and entrepreneurs Are you looking for a business energy and water supplier that can save you time and money? We are Yü Energy. We’re here to make your life easier with simpler business utilities so you can focus on running your company because let’s face it, no-one wants to spend hours hunting down the best energy or water deal. Our multi-utility offer, simple fixed price plans and personal customer service are all in place to make life easier for you. And we’re delighted to offer 100% green, renewable energy.. We are a well-established business energy and water supplier, powering thousands of businesses across a wide range of sectors throughout the UK. From small manufacturing and retail outlets through to world famous sports stadiums such as Trent Bridge Cricket Ground and Bolton Wanderers Football Club. We also offer 100% clean energy, smart meters, electric vehicle charge points and commercial meter installations. We’re constantly looking for more ways to make life easier for businesses so stay tuned for our latest exciting developments. We work with you to find the right utility solutions for you and your business. With a speedy service, competitive prices and dedicated, UK-based relationship managers what’s not to love?
Contact info
Horizon Place, Mellors Way, NG8 6PY, Nottingham, United Kingdom
- 0115 9758 258
- reviews@yuenergy.co.uk
- yuenergy.co.uk
3.7
Average
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 10% of negative reviews
Typically replies within 1 week
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Following on from my review 3 days ago…
Following on from my review 3 days ago and Yu Energy’s response. I can confirm that before my account went live i contacted both Yu Energy and Bionic about my account being processed without my authorisation and consent. I used a broker (make it Cheaper) in 2019 and since then have renewed my energy contracts myself directly with British Gas Lite whom I have been happy.. It seems Bionic have re activated my old account after 7 years!!! Both companies told me nothing I could do. It is clear now that Yu Engergy and Bionic are in collaboration with each other using underhanded methods for obtaining business. Please do not use either company and don’t give up fighting these companies. I am waiting obligatory 8 weeks before going to energy ombundsman.
20 July 2026
Unprompted review
Reply from Yü Energy
Hi Shiralee,
We're sorry to hear you remain unhappy with your experience.
We understand your concerns; however, as your account was set up through Bionic, we are only able to act on the information and instructions they provide. Unfortunately, we aren't able to amend or cancel agreements that have been arranged via a broker without the appropriate instruction from them.
If your complaint relates to how the contract was arranged or authorised, this should continue to be pursued with Bionic, as they are responsible for the brokerage process. We will, of course, continue to cooperate with any investigation they undertake and with the Energy Ombudsman should the matter be referred.
Kind regards,
Yü Energy Customer Services
Reply from Yü Energy
Hi,
Thank you for your review Talha.
Sometimes the best feedback is the simplest! We're delighted to hear you received polite service and great communication.
We'll be sure to share your kind words with the team.
Kind regards,
Yü Energy Customer Services
Max in Terminated Queries is a complete superstar!
Max in Terminated Queries proved to be the one person at Yu Energy who had a single clue or any apparent desire to help us sort a really complicated problem that my sister and I uncovered regarding the energy provision at our father's property following his death in March. Max worked incredibly hard to sort the situation, took personal responsibility for seeing it through to conclusion, kept every promise in terms of communicating with us and letting us know when and what barriers he was encountering as he moved things forward and checked in to make sure we received the full refund that were owed. It was one of the most impressive example of high quality customer service that I have ever experienced. Yu Energy is extremely lucky to have hgim as an employee - everyone else we encountered was shockingly poor.
19 July 2026
Unprompted review
Reply from Yü Energy
Hi Sarah,
Thank you for taking the time to leave such a thoughtful review.
Firstly, we're sorry for your loss, and we're pleased that Max was able to provide the support you and your sister needed during what must have been a difficult time.
We're delighted to hear Max took ownership of such a complex issue, kept every promise, communicated throughout the process and saw everything through to a successful conclusion. That's exactly the standard of service we strive to provide, and we'll make sure your outstanding feedback is shared with him and his manager.
We're also sorry to hear that other parts of your experience didn't meet the same standard. Your comments are invaluable and will be shared with the wider team so we can continue to improve.
Kind regards,
Yü Energy Customer Services
Patricia in the customer support team…
Patricia in the customer support team couldn't have been more helpful. She assisted in sorting out errors made by the company who arranged our business gas contract with Yu Energy and finally I was able to see all our gas invoices. Thank you Patricia for your patience and professionalism.
17 July 2026
Unprompted review
Reply from Yü Energy
Hi Valerie,
Thank you for your fantastic review.
We're delighted to hear Patricia was able to help resolve the issues with your business gas account and get your invoices visible again. Her patience and professionalism are qualities we're very proud of, and it's wonderful to know she made such a positive difference to your experience.
We'll be sure to pass your kind feedback on to Patricia, she'll be delighted to receive it.
Kind regards,
Yü Energy Customer Services
Great customer service
We got open meter reading wrong with Yu, called customer service, Nozrul was very helpful and sorted within minutes!
17 July 2026
Unprompted review
Reply from Yü Energy
Hi Charles,
Thank you for your great review.
We're delighted to hear Nozrul was able to get your opening meter reading corrected so quickly. Getting things sorted within minutes is exactly the service we aim to provide!
We'll be sure to pass your kind feedback on to Nozrul.
Kind regards,
Yü Energy Customer Services
Absolutely abhorrent the way they treat…
Absolutely abhorrent the way they treat customers, the lies they tell. Had 2 years of hell with them adding charges for no reason such as saying they have done site visits etc and charging £110 for not doing it. Had to fight for 3 months to be taken off the tenancy
17 July 2026
Unprompted review
Very good service by Nilesh always…
Very good service by Nilesh always finds a solution to meet all needs a real gem within the company thank you!
16 July 2026
Unprompted review
Reply from Yü Energy
Hi Nilima,
Thank you for your wonderful review.
We're delighted to hear Nilesh was able to find the right solution for your needs. Calling him "a real gem" is a fantastic compliment, and we'll be sure to pass your kind words on.
Thank you for choosing Yü Energy.
Kind regards,
Yü Energy Customer Services
I phoned yesterday and was talking to a…
I phoned yesterday and was talking to a very helpful Bobbie Anderson in just a few minutes, She worked through what I required very patiently and with a great deal of knowledge, I was sorted in a very satisfactory way in a very short space of time, It was a pleasant change talking to a human being.
16 July 2026
Unprompted review
Reply from Yü Energy
Hi,
Thank you for your wonderful review.
We're delighted to hear Bobbie Anderson was able to resolve everything so quickly while providing patient, knowledgeable support throughout your call. There's nothing quite like speaking to someone who can get things sorted efficiently, and we're so pleased Bobbie delivered that experience for you.
We'll be sure to pass on your fantastic feedback to Bobbie.
Kind regards,
Yü Energy Customer Services
Dear madam homa
Dear madam homa
Thank you so so so much for your kind attention to my issue. You resolved like a angel. My dear madam you are a golden asset to your company please iam so happy. May God be with you and your family and your yu company. Love you so much
17 July 2026
Unprompted review
Reply from Yü Energy
Hi Dileep,
Thank you for such a heartfelt review.
We're absolutely delighted to hear Homa was able to resolve your issue and make such a positive difference to your experience. Your kind words and appreciation will mean a great deal to her, and we'll be sure to pass on your wonderful feedback.
Thank you for choosing Yü Energy, and we wish you all the very best.
Kind regards,
Yü Energy Customer Services
Receive great customer service by…
Receive great customer service by advisor call Raj very polite gentleman he know his job very well keep it up 👍
16 July 2026
Unprompted review
Reply from Yü Energy
Hi NArender,
Thank you for your fantastic review.
We're delighted to hear Raj provided such great customer service. It's wonderful to know his professionalism, politeness and knowledge made such a positive impression.
We'll be sure to pass your kind feedback on to Raj—he'll super happy with your review.
Kind regards,
Yü Energy Customer Services
query/communication
Great service. spoke to a lovely woman named Kaiah who helped me with my query and provided excellent communication.
17 July 2026
Unprompted review
Reply from Yü Energy
Hi Shawnar,
Thank you for your fantastic review.
We're delighted to hear Kaiah was able to help with your query. Clear communication never goes out of style, and we're pleased she made the whole experience easy from start to finish.
We'll be sure to pass on your lovely feedback to Kaiah. She'll be smiling just as much as we are reading your review!
Kind regards,
Yü Energy Customer Services
Nozrul was very polite
Nozrul was very polite, helpful and knowledgeable and able to resolve my query.
17 July 2026
Unprompted review
Reply from Yü Energy
Hi,
Thank you for your great review.
We're delighted to hear Nozrul was able to resolve your query with his polite, helpful and knowledgeable approach. We like to think he keeps the answers charged up and the conversations flowing!
We'll be sure to pass your kind feedback on to Nozrul.
Kind regards,
Yü Energy Customer Services
The Gas Engineer has done an excellent…
The Gas Engineer has done an excellent job and I am very happy with the work carried out today . He explained everything fully so really helpful
17 July 2026
Unprompted review
Reply from Yü Energy
Hi Andrew,
Thank you for your wonderful review.
We're delighted to hear our engineer did such an excellent job and took the time to explain everything clearly. We believe the best installations come with great communication—and it sounds like you got both!
We'll be sure to pass on your fantastic feedback to the engineer.
Kind regards,
Yü Energy Customer Services
Poor whats app service they ask you the…
Poor whats app service they ask you the same question 5 times
17 July 2026
Meter change by Frank
This is the second time I deal with Frank the meter engineer and each time he has been understanding and professional. This time round he has completed a meter change and has done such a tidy job that I felt I had to leave a review just for this.
15 July 2026
Unprompted review
Reply from Yü Energy
Hi,
Thank you for your fantastic review Phil.
We're delighted to hear Frank has impressed you not once, but twice! His professionalism, understanding and attention to detail are exactly what we strive for, and we're especially pleased the quality and tidiness of his work stood out enough to inspire a review.
We'll be sure to pass your wonderful feedback on to Frank. We're sure it'll make his day!
Kind regards,
Yü Energy Customer Services
Change of Tenancy
Change of Tenancy
sold a business, Yu energy lost the details of the change, meter reads etc. then asked for a solicitors completion statement, then no reply. emailed, phoned nothing.
they sent me the bill for the period after I left, phoned, emailed, nothing, get a debt collectors threat but no reply from emails. finally they said it was a it error, and ignore it, then another month of bills, and more phone call and emails, and nothing.i sent them the new owner details, and still I get another months bill.
would never use Yuenergy again, nor recommend YuEnergy.
I complained, they didn't even have the courtesy or professionalism to reply - still waiting......... probably will get another bill instead.
Appalling customer service and change of tenancy team.
1 May 2026
Unprompted review
Following a very stressful experience…
Following a very stressful experience initially with YU Energy, I finally got through to Joseph.
Joseph took the time to listen to my journey with YU and all the issues I had to date. He works very hard to rectify the issues and although they are not all fully resolved, he opened a new complaint and guided me through the steps of how it would be resolved. Joseph also took the time to call me on a number of occasion's to keep me up to date with the procedure.
I could not praise him enough, thank you again Joseph
3 July 2026
Unprompted review
Reply from Yü Energy
Hi Gerard,
Thank you for taking the time to leave your review.
We're sorry to hear your journey with Yü Energy was initially a stressful one, but we're delighted Joseph was able to turn things around. Taking the time to listen, keeping you updated and staying in touch throughout the process are all examples of the ownership we strive to provide.
We'll be sure to pass on your wonderful feedback to Joseph. While we appreciate your patience as the remaining issues are resolved, we're pleased he has given you confidence that they're in safe hands.
Kind regards,
Yü Energy Customer Services
Hi i got a great help from lily she…
Hi i got a great help from lily she helped me in managing my bills really appreciable thank you once again lily .you are doing wonderful job God Bless You
16 July 2026
Reply from Yü Energy
Hi,
Thank you for your lovely review.
We're delighted to hear Lily was able to help you manage your bills and provide the support you needed. Your kind words and appreciation will mean a great deal to her.
We'll be sure to pass on your wonderful feedback to Lily. Thank you for taking the time to recognise her great work.
Kind regards,
Yü Energy Customer Services
Unacceptable
Appointment updates were good, but the service itself was very disappointing. The engineer Tahir arrived with an unwelcoming, blunt, and moody attitude, making for an uncomfortable experience. Professionalism and basic customer service were lacking throughout the visit.
To make matters worse, the bathroom was left in an unacceptable and unhygienic state after the engineer left. Overall, poor service that overshadowed the good communication beforehand.
9 July 2026
Unprompted review
Reply from Yü Energy
Good Morning Will,
Thank you for taking the time to share your feedback.
We're pleased to hear you were kept well informed with your appointment updates, but we're very sorry to learn that the installation itself did not meet the standards we expect.
We apologise for the manner in which you felt the visit was conducted especially as our engineer base are renowned for positive feedback and cusotmer excellance. This is certainly not the level of professionalism or care we expect from our engineers.
Your feedback will be shared with the relevant management team so it can be investigated and addressed appropriately. We appreciate you bringing this to our attention.
Kind regards,
Yü Energy Customer Services
Mark Aston from YU Energy was amazing
Mark Aston from YU Energy was amazing. It looked like the installation wouldn’t go ahead but he arranged for Scottish Power to come round that day and sort some supplier issues out he could then install the meter. My electrician turned up after Mark had done his install and got my business connected up. Big thanks to Kamal and Huda and Aiyla in the office.
15 July 2026
Unprompted review
Reply from Yü Energy
Hi Wael,
Thank you for taking the time to leave such a fantastic review.
We're delighted to hear Mark went above and beyond to ensure your installation could go ahead. Taking the initiative to coordinate with Scottish Power and overcome the supplier issue on the same day is a great example of the dedication we strive to provide.
It's also wonderful to hear Kamal, Homa and Aiyla played their part in making everything come together. Teamwork makes the dreamwork, and we're so pleased your business was up and running without further delay.
We'll be sure to pass on your fantastic feedback to everyone involved.
Kind regards,
Yü Energy Customer Services
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