Youtooz Reviews 

⭐ 1/5

Very disappointed with my experience so far.

I placed my order in June because the item was estimated to ship in July. It was a birthday present for someone in August, so I specifically ordered it based on that estimated shipping date.

Unfortunately, the estimated shipping date has been pushed back repeatedly. First it was July, then September, then October, and now it says November.

I understand that delays can happen, but having the estimated shipping date moved month after month with no clear explanation is extremely frustrating. If I had known the item would potentially take until November to ship, I would never have placed the order in the first place.

I have contacted Youtooz today to ask for an explanation and to request either a realistic shipping date or a refund. I hope they respond and resolve this, and I will update my review if they do.

At the moment, however, I cannot recommend ordering from Youtooz if you need your item by a specific date. The estimated shipping information has been completely unreliable in my experience.

I ordered the mini brick Lumbridge Castle through Youtooz, the instructions they print out are poorly laid out, the way they bag their bricks makes no sense, and I followed every step to the T of it and still have ended up in a spot where stuff isn't lining up. I pre-ordered this product in January, just to be amazingly disappointed with everything about it, I love building bricks/legos, and this is the worst set of ANYTHING I've ever dealt with.

The tracking of my international package came with some difficulties (my package got lost and returned to sender). But when I emailed the customer service about it they replied quickly and fixed it swiftly. The package has since then arrived safely. The product qulity is also very nice

This is my first parcel for a giveaway I won sometime ago for a plushie called Gambit, based on a streamer I follow whose dog is called that. I was overjoyed when my order was shipped and on its way to me. The delivery service through UniUni was amazing and they even called me when their driver was out front so I could meet them and get my parcel. The customer service here at Youtooz and UniUni were the best I've had all year so far. So I definitely recommend them.

Great customer service that doesn’t take forever to respond with awesome product quality. Couldn’t ask for more!

I ordered and fully paid for an Abby Plush on April 25, 2026. When the order still had not arrived, I contacted Youtooz on June 2. Their support told me that, due to delays, the new shipping window would be July 1–July 31.

It is now September 5, 2026.

More than four months have passed since I paid for the order, the promised July shipping window has been over for more than a month, and I still have no plush, no valid tracking information, and no clear explanation of when I will actually receive what I paid for.

This item was ordered for my young daughter, which makes the situation even more disappointing. I was patient when they first announced the delay, but there is a big difference between a reasonable delay and taking a customer's money for months while repeatedly failing to meet the shipping timeline.

What bothers me most is the lack of a concrete solution. Customers should not have to keep contacting support months after paying just to find out whether their order has even been shipped.

Based on my experience, I cannot recommend Youtooz. If you are considering ordering from them, be aware that the estimated shipping dates may change significantly and you could be waiting for months after payment.

I will update this review if Youtooz finally resolves the situation by either delivering my order or issuing a full refund.

I bought three plushies. One doesn’t begin shipping till December, and the others are shipping in waves, Issue is, I don’t know how to track my order, there isn’t an account I can log into, and I spent 120 bucks. Im actually scared that my stuff won’t show up. 120 dollars is a day’s work for me, it would suck if it got shipped to the wrong place as I recently moved across the country. Is there a way to see if my order is confirmed or shipping?

Great support team!! I’ve seen a lot of people praise their support team, and it’s true! They responded extremely fast, and resolved the problem in a breeze. I accidentally shipped a figure to the wrong address, and by simply emailing them the info they needed, they fixed it!

The website has a massive variety of merchandise from all sorts of franchises, so there's something for everyone! Website is also very informative when it comes to updates regarding your pre-order and delivery status.

As for my personal experience with customer service I have nothing but amazing things to say! My situation was complex and the customer service team went above and beyond in making sure everything went smoothly and myself getting the order. Very kind and caring people working for customer service and I wouldn't recommend them enough!

Amazing website, service and team!
10/10

Their customer service sucks. I have yet to receive any kind of information about my order despite them saying they were working on it. They don't update you when their estimated wait time changes for your order. I will never make another purchase with this company.

Repeat customer at Youtooz. Recently ran into an issue where a couple items didn't come with online redeemable codes. Youtooz customer support was able to quickly rectify my inquiry. Looking forward to purchasing from them again.

Great customer service! I ordered the postal dude pre order item and needed to change the address, they got back to me within 20-30 minutes of sending the request email! So helpful and kind, will order again😊

Quick and helpful

Prompt support response.

We LOVE Youtooz! I have bought several things from them before and will buy several more I’m sure. I’ve only ever had one issue ever in all my purchases and it was actually not anything Youtooz did wrong. A package got lost during the holidays in a warehouse on its way to me but they still offered a replacement to be sent all the same! It’s hard to think of another company with such excellent and compassionate customer service. 💕

I pre-ordered the Lara Croft figure, and it arrived in mid-December with a damaged box.
Support claimed it was a shipping defect.
However, the item arrived inside a protector case: the protector was completely fine, but the box inside was heavy worn and the window was badly scratched.
The damage happened at their warehouse.

After weeks of discussion, support emailed me on January 28th, confirming: "You're now on our waiting list for replacement packaging". Since then: absolute radio silence for over 6 months. No update, no box.

I sent a formal follow-up email on August 6th, which has also been completely ignored.
I am done waiting. Since Youtooz failed to deliver, I have officially cancelled my request.
I now demand a full refund of my €37.74 to my original payment method immediately.
Check ticket for order #3327237 and resolve this.

Ordered the lumbridge castle set, it took a while for it to deliver, the end of the window it said. The box came damaged from shipping. There was no padding. This company sells collectibles, people like the boxes to be in good condition for display.

I tried reaching out but all they offered was a discount on buying something else. I asked if I could exchange and they haven't contacted me back in a week 3-5 day responses is what they said. I will not be using this company again.

Update: got a reply saying they wouldn't help

Waited a month and it took them over a day to respond to an email. If it's "pre-order" they should be upfront about it.

After orderinng in 15 may 2025 and after asking many times about my shipment they changed dates further again,again and again...never gonna arrive i ordered jak and daxter and spent 50 dolars for it got pissed and asked for refund for this absolute assh0le of company scam

I accidentally bought two plushies, sent an email and got a refund in 3 days.