Y'OUR Personalized Skincare Reviews 688

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 145 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their effectiveness, noting significant improvements in skin conditions like dryness, redness, acne, and hyperpigmentation. Many appreciate the personalized approach, with tailored routines that are easy to follow and deliver noticeable results. The quality of the products, including specific items like tinted moisturizers and lip balms, is frequently highlighted as excellent. Reviewers also commend the outstanding customer service, describing the staff as responsive, helpful, and professional. People appreciate the quick assistance with questions, product adjustments, and even billing concerns, often receiving free reformulations or refills. However, some people were dissatisfied with billing practices, mentioning unexpected charges or difficulties in canceling subscriptions. A few other people also felt that the products caused skin irritation or did not last as long as expected.

What people talk about most

Product

Customers consistently note positive experiences with product quality and effectiveness. Many reviewers... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the high quality of the products,... See more

Customer service

Consumers generally express high satisfaction with customer service. Many reviewers describe the support team... See more

Staff

Clients share positive opinions on staff, consistently highlighting their kindness, professionalism, and... See more

User experience

Users describe positive interactions with user experience. Many reviewers highlight the ease of following the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Game changer! My skin was dry with redness and breakouts. Now after using my personalized skincare line products from Y’OUR, my skin is moisturized and smooth, no longer red and irritated. I did deve... See more

Rated 5 out of 5 stars

My customized products arrived quickly and are AMAZING!!!! I have seen instant improvement in my skin, not only do I love my full skincare routine they made me but the customer service and the entire... See more

Rated 5 out of 5 stars

I have been using Y'OUR products for several years now, and I have used LOTS of different products throughout my teens and adulthood. The Y'OUR AI prescription products have been the only ones to not... See more

Rated 5 out of 5 stars

I’ve been using this skincare since November 2023, and it completely changed my skin! I used to struggle with breakouts and acne, but ever since I started, my skin has been so clear and smooth. I con... See more


Company details

Written by the company

We created a unique algorithm - Skin AI ® - that’s driven by powerful AI and human insights to fully assess your skin’s needs, then create a personalized regimen that changes with you. Because we believe every person should be able to have the confidence and “I can do anything” feeling that comes with having great skin.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

688 reviews

5-star
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1-star

Replied to 42% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Best skincare

Ever since I started using this skincare my skin has never looked better. I have always had sensitive skin with lots of redness and acne, and I have truly seen a huge difference with this skincare routine.

18 November 2025
Y'OUR Personalized Skincare logo

Reply from Y'OUR Personalized Skincare

We’re so happy to hear that your skin is looking and feeling better! It’s amazing to know that our skincare routine has made such a positive difference for your sensitive skin. Thank you for sharing your experience!

Rated 5 out of 5 stars

Great product, even better staff.

Y’our skincare has been amazing from the very beginning. I’ve spent many years searching for products that work for my skin (which is oily and prone to breakouts) without drying it out. I stumbled across this company during one of my many binges of research and I haven’t looked back yet. On top of the product being amazing the customer service and support are always so nice and accommodating and they respond very quickly. I always recommend these products when I hear people complaining about their skin and/or current skin care. Overall amazing product and amazing staff.

16 November 2025
Unprompted review
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Reply from Y'OUR Personalized Skincare

Thank you so much for your kind words! We’re thrilled to hear that both our products and customer support have made such a positive impact on your skincare journey. Your recommendations mean the world to us, and we’re grateful to have you as a customer!

Rated 5 out of 5 stars

such a MUST-HAVE!

Absolutely love this brand! I got my acne-prone friend the spot treatment and she has been LOVING it! while I got myself the exfoliating gloves and setting spray, and they've been great aswell! I love that the gloves are so easy to use in the shower compared to an actual scrub where it's kinda hard, and the makeup setting spray melts and sets my makeup nicely!

16 November 2025
Unprompted review
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Reply from Y'OUR Personalized Skincare

Thank you for the awesome review! We’re so glad both you and your friend are enjoying your products. It’s great to hear that the exfoliating gloves and setting spray are working well for you, too! Thanks for sharing your experience!

Rated 5 out of 5 stars

The service was great and very…

The service was great and very friendly! They were very cooperative and helpful. Love these products!

29 October 2025
Unprompted review
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Reply from Y'OUR Personalized Skincare

Thank you for the kind words! We’re so glad to hear that you had a great experience with our service and are enjoying the products. We appreciate your feedback!

Rated 5 out of 5 stars

I’ve always struggled to find skincare…

I’ve always struggled to find skincare products that actually work for my skin—most either too expensive or give results that don't last. But after trying Y’OUR Skincare, I finally feel like I’ve found something that truly understands my skin’s needs.
What sets Y’OUR apart is that it's not a one-size-fits-all product line. After taking a short skin quiz, I received a custom 4-step routine tailored specifically to my concerns—in my case: dry skin, mild acne, and dark spots. After about three weeks of consistent use, my skin looks noticeably clearer and more balanced. I also appreciate that the formulas are free from parabens and sulfates. It’s skincare that feels clean and thoughtful.They also adjust your formula for free, and their costumer service is great.
Y’OUR takes the guesswork out of skincare. The personalized system makes it easy to stay consistent.I Highly recommend.

11 August 2025
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Reply from Y'OUR Personalized Skincare

Thank you so much for sharing your experience! We’re thrilled to hear that the personalized routine has made such a difference for your skin. It’s great that our formulas are working to clear and balance your skin, and we’re glad you’ve found the consistency so easy. We truly appreciate your recommendation!

Rated 5 out of 5 stars

I had a lot of buttons that were…

I had a lot of buttons that were hurting me that were coming out alot I tried the lotion and the medicine when I tried this skin care only for 2 weeks my acne was done I'm so happy I don't have acne anymore and dark spots this is the best formula

18 October 2025
Unprompted review
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Reply from Y'OUR Personalized Skincare

We’re so thrilled to hear that the skincare made such a difference for you in just two weeks! It’s amazing that your acne and dark spots cleared up so quickly. Thank you for sharing your results with us!

Rated 5 out of 5 stars

My experience with you guys has been…

My experience with you guys has been outstanding since the beginning! From taking care of my very complicated skin to figuring out my financial situation to continue with my subscription has been amazing. I’ve struggled with skin/ acne issues for years and the specialist gave me the right products for my skin. Even if I have an irritation that comes up randomly they figure out what will work best for me. From the financial side of things, I was given multiple options with great explanations.
I am very grateful with how well things are addressed and explained. The professionalism, clarity, and kindness of this company makes me very happy!

18 October 2025
Unprompted review
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Reply from Y'OUR Personalized Skincare

Thank you so much for sharing your experience! We’re so glad to hear that our team has been able to support both your skin and your financial needs. It means a lot to us that you feel heard and cared for. We’re thrilled to continue helping you on your skincare journey!

Rated 5 out of 5 stars

The skin care is great

The skin care is great. My friends tell me all the time how great my skin is. And the service is even better! They really care that I’m happy and that attitude isn’t always when you see in other companies.

18 October 2025
Unprompted review
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Reply from Y'OUR Personalized Skincare

Thank you so much for the kind words! We’re thrilled to hear that your skin is looking great and that our service has made a positive impact. We truly care about your happiness, and we’re so glad it shows!

Rated 5 out of 5 stars

They care About Us The Customers :)

1 October 2025
Unprompted review
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Reply from Y'OUR Personalized Skincare

Thank you for the kind words! We truly care about our customers and are so glad to hear that it shows. Your support means everything to us!

Rated 5 out of 5 stars

Products are great!

Products are great!
love the products and the customer service is great as well. they resolve issues quickly and effectively and have definitely made me a life long customer

16 October 2025
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Reply from Y'OUR Personalized Skincare

Thank you for the fantastic review! We’re so glad you’re enjoying the products and the customer service. We’re honored to have you as a lifelong customer!

Rated 5 out of 5 stars

So far so great!

Hello!

So far so great with this company. I reached out with a couple questions, and received a response immediately. The representative was kind, thorough and professional. The product seems to be working well for me thus far.

15 October 2025
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Reply from Y'OUR Personalized Skincare

Thank you for sharing your experience! We’re so glad to hear our team was able to assist you quickly, and that the product is working well for you. We’re excited to continue supporting you!

Rated 5 out of 5 stars

This has been the only skincare that works for me

This has been the only skincare that has worked to control breakouts and to even my skin tone. I'm not a young woman so I was excited that I finally found a skincare line that works.

10 October 2025
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Reply from Y'OUR Personalized Skincare

We’re so happy to hear you’ve found a routine that truly works for you! It’s wonderful that your skin is clearer and more even. Thank you for sharing your experience with us.

Rated 5 out of 5 stars

Hope has been restored!!

In a world where customer service has all but been extinguished, it was beyond a surprisingly superior experience to work with this support team. My issue took some time, diligence and understanding on the team’s part but the issue was resolved with patience, professionalism, and above all, kindness.

Kudos to excellent customer care!! It is gratifying to know that this level of service still exists!!

9 October 2025
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Reply from Y'OUR Personalized Skincare

Thank you so much for the kind words! We’re thrilled to hear that our team could help and provide such a positive experience. Your satisfaction means the world to us, and we’re grateful for your patience and trust.

Rated 5 out of 5 stars

I’m a lifer

I’ve been using these products for about a year and really love them! The customer service team is very attentive to your needs and works really hard to find the right regimen for you if you should ever have questions or concerns! I think I’m a lifer!

6 October 2025
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Reply from Y'OUR Personalized Skincare

We love hearing this! It’s wonderful that you’ve been enjoying your products and feeling supported by our team. We’re so happy to have you as part of the Y’OUR family!

Rated 5 out of 5 stars

A Skincare Brand That Listens and Adapts

Thank you, Y'OUR Personalized Skincare! I’ve been using your products on my sensitive skin for almost a year, and I couldn’t be more satisfied. As my life has transitioned, I began to notice changes in my skin, but your team wasted no time identifying the issues and providing thoughtful solutions to adjust my routine to fit my current needs. I truly appreciate your commitment to excellent service and a product that really works!

1 October 2025
Unprompted review
Y'OUR Personalized Skincare logo

Reply from Y'OUR Personalized Skincare

Thank you for sharing your experience! We’re so happy to hear that your personalized routine has continued to support your skin through changes. Our team loves helping you keep your skin feeling its best, your trust means a lot to us.

Rated 5 out of 5 stars

I appreciate the customization and the…

I appreciate the customization and the quality of the products as well as the communication.

7 October 2025
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Reply from Y'OUR Personalized Skincare

Thank you so much! We’re so glad you’re enjoying both the personalized care and the quality of your products.

Rated 5 out of 5 stars

Excellent Customer Serive

I needed an adjustment on two of my products and they fixed it right away no questions asked.

1 October 2025
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Reply from Y'OUR Personalized Skincare

We’re so glad our team could help quickly! Thank you for sharing your experience and for trusting us with your skincare.

Rated 5 out of 5 stars

Great products and customer service

What I love about Y'OUR Skincare products is that its scent free so perfect for my sensitive skin. Great customer service and respond quickly if any queries or concerns.

26 September 2025
Unprompted review
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Reply from Y'OUR Personalized Skincare

We’re so happy to hear this! It’s great to know the fragrance-free formulas work well for your sensitive skin, and our team’s support has made a difference.

Rated 5 out of 5 stars

Beautiful skincare and top customer support

I was desperate to do something about a raging outbreak of rosacea after having good skin for over 80 years. I browsed the internet until I found Y’OUR Skin Care. It was the first product I found that sounded like what I needed and seemed to be a genuine and concerned company. I have found it to be so, and the products are fragrance free and have been gentle on my skin. I had a problem with the one dispenser, and they responded with a concerned reply and a video to teach me how to work the dispenser. The people behind the products genuinely care and do whatever is needed to help their customers. The products are gentle on my skin, and the rosacea is already calming it down after only a few days. I hope to stay with this gem of a company for a long time.

29 September 2025
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Reply from Y'OUR Personalized Skincare

Thank you for sharing your story! We’re so glad you found us and that your skin is already feeling calmer and more comfortable. It means a lot to know our products and team have helped make a difference for you.

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