Your NRG Reviews 

5,600
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 4,145 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the ease of ordering online and appreciate the competitive pricing they find for their heating oil. Many people praise the prompt and efficient delivery service, often noting that orders arrive on time or even sooner than expected. Reviewers consistently mention the excellent communication, including timely notifications, and commend the friendly, helpful, and professional staff. However, some customers also noted issues with delivery accuracy, such as receiving incorrect amounts or having orders delivered to the wrong address. A few other people also felt that pre-delivery notifications were sometimes missed, and some experienced challenges with customer service when trying to resolve these issues.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the promptness and... See more

Price

Customers had positive experiences with price, consistently finding it to be competitive and often the... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising the helpfulness and friendliness of... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the excellent, quick, and... See more

Order

People report positive experiences with order, highlighting the ease of the ordering process, whether online... See more

Reviews shaping this summary

Rated 5 out of 5 stars

YourNRG delivered my oil exactly on the day they said they would. The driver was friendly and happy to chat. The price was better than both Boiler Juice and Value Oils and unlike those 2 companies, Yo... See more

Rated 5 out of 5 stars

Needed some more central heating oil. Like always, I shop around for the best price. NRG offered a significantly better price than the competitors. Easy to order online with plenty of e-mails to keep... See more

Company replied

Rated 5 out of 5 stars

It was easy to order from NRG's website. I had been getting quotes for a while with the cost of heating oil having risen dramatically but then starting to fall back. They let me know when it was to be... See more

Rated 5 out of 5 stars

Bought heating oil for the first time off NRG , it was best price I could find at the time, due to the climate at moment, was delivered sooner than expected & driver was very helpful & pleasant . It w... See more

Company replied


Company details

  1. Fuel Supplier

Written by the company

Your NRG provides top-quality heating oil and bulk fuels with an unbeatable service. Powering homes and businesses across 22 depots, we have a nationwide reach fuelled by local expertise.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 74% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(5,600)

4,150 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good service from NRG

We have used NRG many times for our heating oil. The price we are given is competitive, delivery always on time with text notification day before of delivery. Driver always polite .

16 July 2026
Rated 5 out of 5 stars

YourNRG is better than Boiler Juice and Value Oils

YourNRG delivered my oil exactly on the day they said they would. The driver was friendly and happy to chat. The price was better than both Boiler Juice and Value Oils and unlike those 2 companies, YourNRG do not take payment from your bank until after the oil has been confirmed as delivered. Great communication throughout and I would happily recommend YourNRG.

16 July 2026
Rated 5 out of 5 stars

First class service

This is the first time I’ve used yournrg and from now on they will be my go to domestic heating oil supplier.Competitively priced oil delivered within stated window. .excellent communication.
First class service from start to finish

16 July 2026
Rated 4 out of 5 stars

Very reliable service and curteous on…

Very reliable service and curteous on clients property, Very friendly and have no concerns when ordering from this company

16 July 2026
Your NRG logo

Reply from Your NRG

Hello, we are really happy that you had an overall positive experience with Your NRG. Thank you for your five-star review!

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