Your Mortgage People Reviews 

1,407
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 325 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff and advisors for providing exceptional guidance, answering all questions thoroughly, and handling applications with absolute professionalism. Consumer feedback highlights that the overall service is remarkably efficient, making complicated financial procedures and mortgages straightforward and stress free from start to finish. Some reviewers were not happy with communication issues and felt confused when speaking to multiple different agents for various tasks. A few individuals also mentioned that updates were sometimes lacking, leading them to frequently chase responses or experience unexpected delays during the process.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting their helpfulness, professionalism,... See more

Service

Reviewers highlight positive aspects of service, praising the team for providing a quick, stress-free, and... See more

Customer service

Clients share positive opinions on customer service, highlighting constant updates and helpful support... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how professionals make... See more

Response time

Reviewers mention deep satisfaction with the exceptional response time and constant communication provided by... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a fab service !! I spent many hours talking to Michael Hamilton from Your Mortgage People and he was absolutely brilliant! His knowledge and ability to turn ‘mortgage talk’ into an ‘interesting... See more

Company replied

Rated 5 out of 5 stars

As usual YMP have been brilliant, my go to for my mortgages and remortgages. Always effortless and stress free, even during the interest rate fluctuations caused by Mr President, they handled all... See more

Company replied

Rated 5 out of 5 stars

Francis was my advisor extremely helpful and supportive. He explained all my options and made sure I choose the right one for me. Laura my processor was fab, kept me informed every step of the wa... See more

Company replied

Rated 5 out of 5 stars

I found out about your mortgage people on Instagram so decided to have a look into them as I wasn't far off renewal. Kysmet got in touch straight away and arranged a phone call to talk through every... See more

Company replied


Company details

  1. Mortgage Broker
  2. Finance Broker
  3. Insurance Broker
  4. Loan Agency
  5. Non-Bank Financial Service

About Your Mortgage People

Written by the company

At Your Mortgage People, we search the whole of market to help find the best mortgage deals for you. Getting a mortgage can be an intimidating prospect, but our friendly and professional advisers will guide you through your options and manage the whole process from start to finish.

Looking to remortgage to free up some cash or clear debts?
Perhaps you’re after a better interest rate or to fix your payments?
Maybe you’re looking to move home and need some advice?

In any case Your Mortgage People can help. Get in touch today for a free quote.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(1,407)

320 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing help from Jessica and Laura!

I am so grateful to Jess and Laura at Your Mortgage People for all their hard work. I had been struggling with high-interest debts for many years, and I didn't think a fresh start was possible.
Jessica was so determined to help us and kept me updated every step of the way. Both she and Laura were professional, kind, and really cared about getting our application finished. I feel so much lighter today thanks to them. I highly recommend asking for Jess and Laura if you need help!

1 April 2026
Unprompted review
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Reply from Your Mortgage People

Hi Mrs Pathi, thank you for taking the time to leave us a glowing review!

It’s wonderful to know that you felt so supported by Jess and Laura in our team and that you’d recommend them, we'll be sure to pass over this feedback.

We’re also so pleased to hear you are feeling relieved following our service which has left you in a better position going forward.

Kind regards, Your Mortgage People.

Rated 5 out of 5 stars

Life-changing support from Jessica Bennett - 5 Stars!

We cannot thank Jess at Your Mortgage People enough. My wife had been struggling with various debts and high interest rates for many years, and we weren't sure if we could ever find a way out.
Jess was incredibly determined and helpful from day one. She worked tirelessly to get our application over the line and stayed in constant contact until everything was finalized. Thanks to her, we have finally consolidated everything into one manageable payment. If you need someone who genuinely cares and gets results, ask for Jess!

31 March 2026
Unprompted review
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Reply from Your Mortgage People

Hi Siva, thank you for taking the time to leave us a glowing review. It’s wonderful to know that you and your wife had such a great experience with Jessica in our team! We are so pleased to hear this has helped your situation.

Kind regards, Your Mortgage People.

Rated 5 out of 5 stars

Emily Smally was fantastic she helped…

Emily Smally was fantastic she helped us through everything And we can't thank her enough, so professional no hassle if we did not know anything she would answer all our questions without messing around.

30 March 2026
Unprompted review
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Reply from Your Mortgage People

Hi Kieran, thank you for the great review, we’re so pleased to hear this! We’ll be sure to share this feedback with Emily.

Kind regards, Your Mortgage People.

Rated 5 out of 5 stars

The customer care and clarity given by…

The customer care and clarity given by Sophie and the whole team was exceptional. We were led through what could have been a very stressful situation with ease and understanding.
Use this company with confidence and thank you to Sophie and the team again. Great experience!

27 March 2026
Unprompted review
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Reply from Your Mortgage People

Hi Simon, thank you for leaving us a review, it’s lovely to hear your were so impressed by the customer service from Sophie and that this made your remortgaging experience stress-free too!

Kind regards, Your Mortgage People.

Rated 5 out of 5 stars

From the starting process with Gareth…

From the starting process with Gareth to completion with Laura, me and my wife were made to feel comfortable and was well advised to timelines and levels of detail required to get the mortgage approved. This has changed our way of living and we are both very grateful.

27 March 2026
Unprompted review
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Reply from Your Mortgage People

Hi Steve, thank you so much for sharing your positive experience! We're so pleased to hear you were impressed by the service and communication from Gareth and Laura in our team and we'll be sure to share this great feedback with them both.

Kind regards, Your Mortgage People.

Rated 5 out of 5 stars

Give them a go...

Smooth process with excellent communication with the team. Friendly staff, quick to respond. Im happy with the result.

25 March 2026
Unprompted review
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Reply from Your Mortgage People

Hi, thank you for the great review! We’re so pleased to hear you were impressed with the excellent service from our team!

Kind regards, Your Mortgage People.

Rated 5 out of 5 stars

Highly Recommended Mortgage Experts

I had an excellent experience with Your Mortgage People while arranging my second charge mortgage. Their team was professional, knowledgeable, and kept me informed at every stage of the process. They worked efficiently to secure the best option for my situation, making everything smooth and stress-free. I highly recommend them to anyone needing expert mortgage support! 😊🏡

23 March 2026
Unprompted review
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Reply from Your Mortgage People

Hi Krunal, thank you so much for sharing your positive experience! It’s fantastic to hear you had a seamless and stress-free remortgaging experience with our team and that you got a great product tailored to your needs too!

Kind regards, Your Mortgage People.

Rated 5 out of 5 stars

Absolutely fantastic from start to…

Absolutely fantastic from start to finish, thank you to Sophie whom dealt with our second mortgage swiftly, we would highly recommend Your mortgage People. We will be back when we are due for renewal. Thank you so much. X

24 March 2026
Unprompted review
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Reply from Your Mortgage People

Hi Suzie, it’s wonderful to hear you were impressed by the speedy service you received from Sophie in our team and that you'd recommend us too! We’d be delighted to assist you again in future, thank you for your review.

Kind regards, Your Mortgage People.

Rated 5 out of 5 stars

Everything was handled very…

Everything was handled very professionally and went very smoothly. Laura was great always there if I needed anything and the loan completed bang on when they said it would.. would happily recommend and definitely use again in the future.

2 March 2026
Unprompted review
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Reply from Your Mortgage People

Hi Mr Oakley, thank you so much for your review!

We're so glad that you would recommend our service to others and we’d be delighted to assist you again in the future!

We'll be sure to share your great feedback with Laura.

Kind regards, Your Mortgage People.

Rated 5 out of 5 stars

Amazing service from start to finish…

Amazing service from start to finish would recommend them

23 March 2026
Unprompted review
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Reply from Your Mortgage People

Hi Andy, thank you for the great review! We're so pleased to hear you'd recommend us.

Kind regards, Your Mortgage People.

Rated 5 out of 5 stars

The team were all very helpful and…

The team were all very helpful and communicated the process to me. I was not judged by financial situation I was in were matters had spiralled out of control. Re-mortgaging has helped me tremendously get by life back on track

13 March 2026
Unprompted review
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Reply from Your Mortgage People

Hi Deborah, thank you for sharing your positive experience with us. We are so pleased to hear that you're in a better place following remortgaging with us and that you were impressed by the support from our team too!

Kind regards, Your Mortgage People.

Rated 5 out of 5 stars

Great Sevice!

We just wanted to say how grateful we are for Your Mortgage People's help in arranging and completing our new mortgage.  I checked to see when I first contacted Your Mortgage People online and it was on 20/02/26 and we have now completed and received all associated monies today on 18/03/26.  For this to have been done in less than 1 month has been fantastic service and all contact with Paul, Peter, Ben and the rest of the Your Mortgage People team has been professional and timely.  These things can be stressful and drawn-out but the speed and efficiency in dealing with our case has been very impressive and very much appreciated.
Thank you!

18 March 2026
Unprompted review
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Reply from Your Mortgage People

Hi Simon, thank you so much for the great review. We couldn’t be happier to hear how impressed you were with the support and speedy service from our wonderful team! We’ll ensure to pass your kind feedback over to them.

Kind regards, Your Mortgage People.

Rated 5 out of 5 stars

A great team that were super helpful

Thanks to Kysmet, Lucy and Emily. The team were always super helpful and responded very quickly to any question I had. I would highly recommend Your Mortgage People.

17 March 2026
Unprompted review
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Reply from Your Mortgage People

Hi Simon, it’s great to hear that you felt so supported by our team throughout your remortgage and that you would recommend our services too! Thank you for leaving us a review, we have shared your kind feedback with them!

Kind regards, Your Mortgage People.

Rated 5 out of 5 stars

5 star - Mortgage Broker Service

I found Your Mortgage People during the stressful time of trying to sell our home and purchase a new one following a tricky process with our current lender. YMP have been amazing throughout!
Peter Hart was warm, thoughtful and found just the right deal for us which he had every confidence in which put us at ease on day 1. By day 2 Rebecca Law had submitted our application and documents, keeping us fully updated via phone and email at every step, and by day 3 we had our Mortgage offer! We couldn't have asked for a better service and will definitely use YMP again in the future. Will be recommending to others too! Thank you.

17 March 2026
Unprompted review
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Reply from Your Mortgage People

Hi Clair, thank you for taking the time to leave us a glowing review. It’s wonderful to know that you had such a great experience with Peter and Rebecca in our team and that would recommend us to others too! We'll pass over your kind feedback to them and would of course look forward to assisting you again in the future!

Kind regards, Your Mortgage People.

Rated 5 out of 5 stars

Harjit, James & Tianna

Harjit, James and Tianna worked really hard to understand my specific requirements, understand my financing situation and problem solve the whole process until we made a successful completion. Great team, excellent communication and they do take ownership of your case.
Happy to recommend from a happy customer. Thanks all.

27 February 2026
Unprompted review
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Reply from Your Mortgage People

Hi Heather, thank you for the review, we’re so glad to hear our team supported you so well throughout your remortgaging experience. We will be sure to pass on your feedback to them as they will also be very delighted to hear this!

Kind regards, Your Mortgage People.

Rated 5 out of 5 stars

Helpful, friendly & quick - would recommend

YourMortgagePeople helped us to remortgage to a new 5 Year Term, the rates were lowered during the process and they were able to get the rate lowered with the lender.

People were friendly, helpful and made the process easy to understand. Would recommend

2 March 2026
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Reply from Your Mortgage People

Hi Alison, thank you for your lovely feedback. It’s wonderful to hear about the great service and support you received from our team and that you'd recommend us too!

Kind regards, Your Mortgage People.

Rated 5 out of 5 stars

Smooth, Fast and Professional!

I was very happy with the service from Your Mortgages People. Everything was handled quickly, smoothly, and in a very professional manner. The whole process was straightforward and stress-free. I would definitely recommend them.

2 March 2026
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Reply from Your Mortgage People

Hi Brilandi, thank you for the great review, we're so pleased to hear our team met your expectations and made your remortgaging journey stress free too!

Kind regards, Your Mortgage People

Rated 5 out of 5 stars

Remortgage

We recently had the pleasure of working with Miss Mia Chalmers and the team at Your Mortgage People on a remortgage. We recommend them highly - their expertise, professionalism, and dedication to client care were outstanding.

Mia was incredibly responsive, providing clear guidance and support throughout the process. She went above and beyond to ensure a smooth transaction, and her communication was top-notch. If you're looking for a reliable and efficient mortgage specialist, look no further than Mia and the team at Your Mortgage People.

6 March 2026
Unprompted review
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Reply from Your Mortgage People

Hi, thank you so much for sharing your positive experience! We're so pleased to hear you were impressed by the service and communication from Mia in our team and we'll be sure to share this great feedback with her.

Kind regards, Your Mortgage People.

Rated 5 out of 5 stars

Your mortgage people have been great as…

Your mortgage people have been great as a mortgage broker, they found a good deal and the process was easy.
Harrison was brilliant and I can’t recommend him enough, friendly, efficient and very knowledgeable. Nothing was too much trouble for him, he’s a real asset to the company

11 March 2026
Unprompted review
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Reply from Your Mortgage People

Hi Ian, thank you for the great review. We are so pleased to hear Harrison got you a great deal and helped make your remortgage journey easy!

Kind regards, Your Mortgage People.

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