I was able to QUICKLY get through to an Oncourse Home Solutions associate (Chris) who EFFICIENTLY and PROMPTLY took care of setting up with a local plumber. I was able to understand Chris, and he, al... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We noticed a pipe with small pinhole leaks in our basement, not an emergency situation, but something that needed attention. We placed a call to Oncourse on Thursday morning. The service call was con... See more
Company replied
Freddy Mendoza and his associate were wonderful. The repair of my washing machine was quick and clean. I was very impressed with Freddy. My machine doesn't grind anymore and goes through its cycles as... See more
Company replied
The fact that the original appointment was move back a month in itself is amazing. And that the tech was able to service AC and Generator as well is also amazing. The tech keeps your informed as to th... See more
Company replied
Company details
- Home Insurance Agency
- Air Conditioning Repair Service
- Appliance Repair Service
- Boiler and Heating Service
- Plumber
Written by the company
At Oncourse Home Solutions, we are a people-centric organization serving 1.4+ million customers across the U.S. A leader in the U.S. home warranty and home repair service industries, our mission is to help homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all.
Contact info
1415 W Diehl Rd. Ste 270, 60563, Naperville, United States
- 1-888-801-5057
- awr.customersupport@oncoursehome.com
- yourhomesolutions.com
4.4
Excellent
299 reviews
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I called them the night before and…
I called them the night before and someone was here the next day and got straight to work. Its only a few more dollars added to your bill and its worth it!
4 February 2026
Reply from Oncourse Home Solutions
Thank you so much for the 5-star rating! We’re thrilled to know you had a great experience. We have saved our customers over $100M in repair costs each year through successful experiences like yours. We look forward to continuing to protect your home with flexible and affordable coverage.
Frank from FJM Heating
Frank from FJM Heating was very professional, friendly, and accommodating.
2 February 2026
Reply from Oncourse Home Solutions
Thank you so much for your kind words! We’re thrilled to know our team delivered the service you expected and deserved. Our 24/7 live agent support and trusted local technicians play a big role in making moments like yours possible, and feedback like this motivates us to keep raising the bar.
Professional service
Professional technician,explain whatever questions I have and are efficient in customer service.
17 January 2026
Reply from Oncourse Home Solutions
Thank you so much for your kind words! We’re thrilled to know our team delivered the service you expected and deserved. Our 24/7 live agent support and trusted local technicians play a big role in making moments like yours possible, and feedback like this motivates us to keep raising the bar.
Sump pump debacle
The service was excellent in determining the problem they were called out for. The technician Dylan was a problem solving expert in fixing the problem without having to deal with any unexpected problems. Oncore has always provided service companies that are rated above an A+ rating!
1 February 2026
Reply from Oncourse Home Solutions
Thank you so much for your kind words! We’re thrilled to know our team delivered the service you expected and deserved. Our 24/7 live agent support and trusted local technicians play a big role in making moments like yours possible, and feedback like this motivates us to keep raising the bar.
You're better off self-insuring
Please for your mental health stay far away from this company. I've paid premiums for over a decade through my gas utility in Michigan and finally had an issue with a washing machine and filed a claim. The initial technician that was sent out indicated that they would order a part and come back in a couple of days for a repair. Oncourse denied the claim indicating the unit was not repairable - after the technician THEY sent out said it could be repaired. They sent out a second tech and the then denied the claim. Their "solution" was upgrading me to a "better" plan for $69.99/mo. so they could send me a small check to assist with a replacement. Save your money - you are better off self-insuring because their premiums will result in far more expense than replacing yourself. I posted the same review on the BBB site and Oncourse offered an email to address my concerns. The response to my email was to call and discuss. I called and was told I'd receive a return call which I never did.
25 December 2025
Unprompted review
Reply from Oncourse Home Solutions
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience, and we want to make this right. A member of our Help Desk team will be reaching out to you directly to work toward a resolution. Your feedback is important to us, and we’re committed to using it to improve.
I called for service in the morning and…
I called for service in the morning and the issue was resolved that evening.1224
24 January 2026
Reply from Oncourse Home Solutions
Thank you for the review! We love seeing those 5-star ratings, but even more, we love earning them.. Protecting what matters most to our homeowners is always the priority, whether that’s being here with live phone support whenever you need us or guiding your repair from start to finish. Thanks again for choosing us.
Reply from Oncourse Home Solutions
Thanks for the shoutout! We’re so glad our technician made a great impression. Our techs bring decades of local experience to every system in your home with pride in every repair. We’ll make sure to pass your feedback along.
Service was quick
21 January 2026
Reply from Oncourse Home Solutions
Thank you for the review! We love seeing those 5-star ratings, but even more, we love earning them.. Protecting what matters most to our homeowners is always the priority, whether that’s being here with live phone support whenever you need us or guiding your repair from start to finish. Thanks again for choosing us.
Reply from Oncourse Home Solutions
We’re delighted to hear everything went smoothly for you! Our goal is to make home repairs as simple as possible - from scheduling and permits to sending a trusted local pro when you need one. Thank you for sharing your experience!
Reply from Oncourse Home Solutions
Thank you so much for the 5-star rating! We’re thrilled to know you had a great experience. We have saved our customers over $100M in repair costs each year through successful experiences like yours. We look forward to continuing to protect your home with flexible and affordable coverage.
Getting issues handled quick and easy.
9 January 2026
Reply from Oncourse Home Solutions
Thank you so much for the 5-star rating! We’re thrilled to know you had a great experience. We have saved our customers over $100M in repair costs each year through successful experiences like yours. We look forward to continuing to protect your home with flexible and affordable coverage.
Pulled out tree roots.
Called Sunday morning regarding slow sewer drain, plumbing company out first thing Monday morning. Friendly and completed job in -15 minutes.
12 January 2026
Reply from Oncourse Home Solutions
Thanks for leaving the review! We’re thrilled to here that our technician delivered a 5-star experience. Our local technicians are a huge part of why over 1.9 million customer trust us, and we’ll make sure your feedback gets back to them. We appreciate you choosing us to protect your home.
Problem was fixed & repairman came on…
Problem was fixed & repairman came on time, in fact early because he had a cancellation.
7 January 2026
Reply from Oncourse Home Solutions
Thanks for the shoutout! We’re so glad our technician made a great impression. Our techs bring decades of local experience to every system in your home with pride in every repair. We’ll make sure to pass your feedback along.
Caring and considerate service people.
8 January 2026
Reply from Oncourse Home Solutions
Thank you so much for the 5-star rating! We’re thrilled to know you had a great experience. We have saved our customers over $100M in repair costs each year through successful experiences like yours. We look forward to continuing to protect your home with flexible and affordable coverage.
Reply from Oncourse Home Solutions
Thank you for the review! We love seeing those 5-star ratings, but even more, we love earning them.. Protecting what matters most to our homeowners is always the priority, whether that’s being here with live phone support whenever you need us or guiding your repair from start to finish. Thanks again for choosing us.
value and service
6 January 2026
Reply from Oncourse Home Solutions
Thank you for the review! We love seeing those 5-star ratings, but even more, we love earning them.. Protecting what matters most to our homeowners is always the priority, whether that’s being here with live phone support whenever you need us or guiding your repair from start to finish. Thanks again for choosing us.
Out with the old dishwasher & in with the new!!
The guys who came to remove our old dishwasher & install the new dishwasher were very good. It took awhile to remove the old dishwasher (originally from when the house was built in 1995) & install the new one because they had to replace some of the plumbing hookups. All in all they were friendly & did a great job…
30 December 2025
Reply from Oncourse Home Solutions
Thank you so much for your kind words! We’re thrilled to know our team delivered the service you expected and deserved. Our 24/7 live agent support and trusted local technicians play a big role in making moments like yours possible, and feedback like this motivates us to keep raising the bar.
I would say my claim was taken care of
I would say my claim was taken care of, we have had Oncourse Home Solutions for almost 3 years now and this is the first claim experience we have had. Service was great!
27 December 2025
Reply from Oncourse Home Solutions
Thank you for the review! We love seeing those 5-star ratings, but even more, we love earning them.. Protecting what matters most to our homeowners is always the priority, whether that’s being here with live phone support whenever you need us or guiding your repair from start to finish. Thanks again for choosing us.
Our heat went out on New Years Eve
Our heat went out on New Years Eve. They responded quickly and had the heat back on in an hour or so. Very impressed with the technician. Thank you so much!
31 December 2025
Reply from Oncourse Home Solutions
We’re delighted to hear everything went smoothly for you! Our goal is to make home repairs as simple as possible - from scheduling and permits to sending a trusted local pro when you need one. Thank you for sharing your experience!
The technical was pleasant and…
The technical was pleasant and explained everything he was doing.
10 December 2025
Reply from Oncourse Home Solutions
Thanks for the shoutout! We’re so glad our technician made a great impression. Our techs bring decades of local experience to every system in your home with pride in every repair. We’ll make sure to pass your feedback along.
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