YouLend Reviews 11,222

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 3,211 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional helpfulness and positive attitude, making interactions pleasant and productive. The service provided is often described as excellent, with many people appreciating the personalized and efficient approach. Reviewers are particularly impressed with the quick response times, the smooth user experience, and the straightforward payment process. However, some customers also noted issues with customer service, mentioning instances of rudeness or unhelpfulness. A few other people also experienced issues with fund allocation or repayment processes, leading to significant problems and a lack of resolution from the company.

What people talk about most

Staff

Customers had positive experiences with staff. Many reviewers praised the professionalism, helpfulness, and... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the quick,... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the professional, helpful, and responsive... See more

User experience

Clients share positive opinions on user experience, consistently describing it as easy, straightforward, and... See more

Payment

Reviewers mention positive feedback about payment. Many customers appreciate the quick transfer of funds,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service from Michael Oware who has been excellent throughout the journey and made everything more easy for us to get loan we wanted. I believe a lot of businesses needing help with the finances... See more

Company replied

Rated 5 out of 5 stars

Riya Mistry, our Account Manager took care of everything very quickly without any fuss. She communicated with us on a Saturday & bank holiday which shows her level of commitment & dedication. We look... See more

Company replied

Rated 5 out of 5 stars

I could not recommend this service more. We had amazing support from Alex Allen and then Oliver Turner. Both worked with us, communication was great, all questions and concerns were answered. Oliver e... See more

Company replied

Rated 5 out of 5 stars

If everything in business was this easy and straightforward, it would be amazing. YouLend has a very simple and flexible attitude toward customers. The cost is very simple to understand, and the agree... See more

Company replied


Company details

  1. Non-Bank Financial Service
  2. Software Company

About YouLend

Written by the company

We enable e-commerce platforms, tech companies and payment service providers to extend their value proposition by offering financing products to their merchants

YouLend is the preferred embedded financing platform for many of the world’s leading e-commerce platforms, tech companies and PSPs. Our software platform enables our partners to extend their value proposition by offering flexible financing products in their own branding to their merchant base without capital at risk.

We are headquartered in London, UK, and present in a number of European countries including the Netherlands, Germany, Belgium, Spain, France and Poland. Here, we service our partners, including Shopify, Dojo, eBay, Allianz Global Investors and EQT.

If you want to help us make simple, flexible and affordable financing available to as many merchants as possible through partnerships and technology, then come join us.

Learn more on www.youlend.com.

Contact info

4.8

Excellent

TrustScore 5 out of 5

11K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 87% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great service

Great service. Thank you Riya Mistry for making the process so smooth. Look forward to continuing our work together.

14 May 2026
Unprompted review
YouLend logo

Reply from YouLend

Thank you for your 5* review!

We’re delighted to hear Riya Mistry made the process so smooth for you. We really appreciate your feedback and look forward to continuing to support you in the future!

Rated 5 out of 5 stars

Great experience with YouLend and Yusuf…

Great experience with YouLend and Yusuf Sadiq, who provided excellent customer service throughout. He was responsive, helpful, and made the whole experience straightforward and stress-free

15 May 2026
Unprompted review
YouLend logo

Reply from YouLend

Thank you for your 5* review!

We’re delighted to hear you had a great experience with YouLend and that Yusuf Sadiq provided excellent customer service throughout. It’s great to know he made the process straightforward and stress-free. We really appreciate your feedback!

Rated 5 out of 5 stars

A pleasure doing business

Sara was exemplary from start to finish of the funding support process helping to explain the options available and made the whole experience smooth and efficient. Thank you

18 May 2026
Unprompted review
YouLend logo

Reply from YouLend

Thank you for your 5* review!

We’re delighted to hear Sara provided exemplary support from start to finish and made the process smooth and efficient while clearly explaining all the options available. We really appreciate your feedback!

Rated 5 out of 5 stars

Great experience from start to finish

Great experience from start to finish. The whole process was smooth, professional, and clearly explained throughout. Really appreciated all the support and communication. A special thanks to YUSUF SADIQ for being extremely helpful, responsive, and making everything straightforward. Highly recommend.

18 May 2026
Unprompted review
YouLend logo

Reply from YouLend

Thank you for your 5* review!

We’re delighted to hear you had a great experience from start to finish and that the process was smooth, professional, and clearly explained throughout. A special thank you for recognising Yusuf Sadiq’s helpful and responsive support—we’ll be sure to pass on your kind words.

Rated 5 out of 5 stars

Amazing customer service and support

Amazing customer service and support, very attentive and they explained everything perfectly

16 May 2026
Unprompted review
YouLend logo

Reply from YouLend

Thank you for your 5* review. We’re delighted to hear you received amazing customer service and attentive support, with everything explained clearly throughout. We really appreciate your feedback!

Rated 5 out of 5 stars

This is really an excellent service from Dojo.

This is really an excellent service. It was easy simple, easy and straightforward the loan was approved. It was deposited within 3/4 hours and that was amazing.
Maria Karampetsou, She was really helpful quick on the responses and sorted the loan out really fast. Really great services from Dojo for sure.

11 May 2026
Unprompted review
YouLend logo

Reply from YouLend

Thank you for your 5* review!

We’re delighted to hear you found the process simple, easy, and straightforward, and that the funding was deposited so quickly. A special thank you for recognising Maria Karampetsou’s helpful and responsive support—we’ll be sure to pass on your kind words. We really appreciate your feedback!

Rated 5 out of 5 stars

Very easy process from start to finish

Very easy process from start to finish, everything was explained clearly and I was not pressured into signing anything until I was happy and ready to do so, Amil contacted me back quickly if I had any questions or concerns, but gave me room to talk it over with my wife before committing to the funding, once signed up we gained access to the portal where you can keep track of repayments very easily. I would recommend You Lend for business financing all day long.

15 May 2026
Unprompted review
YouLend logo

Reply from YouLend

Thank you for your 5* review!

We’re delighted to hear you found the process easy and clearly explained from start to finish, with no pressure at any stage. It’s great to know Anil was responsive and supportive while giving you the time and space to make the right decision for your business. We really appreciate your recommendation and feedback!

Rated 5 out of 5 stars

Amber was great

Amber was great! Would 100% recommend her services! The best!!!

15 May 2026
Unprompted review
YouLend logo

Reply from YouLend

Thank you for your 5* review !

Rated 5 out of 5 stars

Impressed with professional and…

Impressed with professional and customer focused attitude of
Thulani Pilime. He has added to my good impression of youlend
Many thanks.. Adrian Reeve

13 May 2026
Unprompted review
YouLend logo

Reply from YouLend

Thank you for your 5* review !

We’re delighted to hear Thulani Pilime’s professional and customer-focused approach added to your positive impression of YouLend. We really appreciate your feedback and support!

Rated 5 out of 5 stars

Really good experience

Really good experience, nice and smooth process. Big thanks to Gabriella Swift.

14 May 2026
Unprompted review
YouLend logo

Reply from YouLend

Thank you for your 5* review!

Rated 5 out of 5 stars

Great service and responsiveness for…

Great service and responsiveness from Archie Howell for the loan zero painful paperwork money in your account within hours highly recommend. Patient and helpful.

15 May 2026
Unprompted review
YouLend logo

Reply from YouLend

Thank you for your 5* review!

We’re delighted to hear Archie Howell provided such responsive, patient, and helpful support throughout the process. It’s great to know everything was quick and hassle-free, with funds reaching your account within hours. We really appreciate your recommendation!

Rated 5 out of 5 stars

It's great experience with Melissa…

It's great experience with Melissa Scott
From take payment , she resolve my issue very quickly and guide me through all the process, she's such a kind person and definitely recommend her

13 May 2026
Unprompted review
YouLend logo

Reply from YouLend

Thank you for your 5* review!

We’re delighted to hear you had such a great experience with Melissa Scott. It’s wonderful to know she resolved your issue quickly and guided you through the process with kindness and support. We really appreciate your recommendation!

Rated 5 out of 5 stars

Excellent experience from start to…

Excellent experience from start to finish. The funding process was straightforward, transparent, and exactly what my business needed. A special thanks to Noel James for his clear communication, responsiveness, and genuine support throughout. Highly recommend working with this team!

14 May 2026
Unprompted review
YouLend logo

Reply from YouLend

Thank you for your 5* review!

We’re delighted to hear you had an excellent experience from start to finish and that the funding process was straightforward and transparent. A special thank you for recognising Noel James for his clear communication and genuine support throughout. We truly appreciate your recommendation!

Rated 5 out of 5 stars

If everything in business was this easy…

If everything in business was this easy and straightforward, it would be amazing. YouLend has a very simple and flexible attitude toward customers. The cost is very simple to understand, and the agreement is very clear. Highly recommend! The funds arrived within hours after application. Thank you to Archie Howell for the great service.

14 May 2026
Unprompted review
YouLend logo

Reply from YouLend

Thank you for your 5* review!

We’re delighted to hear you found the process easy, straightforward, and flexible, with clear and transparent terms throughout. It’s great to know the funds arrived so quickly after your application. A special thank you for recognising Archie Howell’s great service—we’ll be sure to pass on your kind words. We really appreciate your recommendation!

Rated 5 out of 5 stars

Daniel Copeland-Kelly customer service…

Daniel Copeland-Kelly customer service and promptly organizing the needful for my business.Giving options to take.

14 May 2026
Unprompted review
YouLend logo

Reply from YouLend

Thank you for your 5* review!

We’re delighted to hear Daniel Copeland-Kelly provided great customer service and promptly organised the support your business needed. It’s great to know he clearly presented the options available to you. We really appreciate your feedback!

Rated 5 out of 5 stars

Good People to Deal With

Extremely helpful, easy to deal with, understand your business model.

14 May 2026
Unprompted review
YouLend logo

Reply from YouLend

Thank you for your 5* review!

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