You Love It Reviews 

1,506
TrustScore 3.5 out of 5

3.5

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Rated 1 out of 5 stars

Shitty service I am disappointed with YouLoveIt I had my hopes high and was excited that my order was processed quickly only to find that my ring size was small and a different color from what they pr... See more

Rated 5 out of 5 stars

Was a bit worried from the one star review but my order went super smooth i got my Duotone SLS 2023 12m right on time (ok maybe 2 days later than expected) but everything went super smooth. Price are... See more

Rated 1 out of 5 stars

No customer support - bad delivery service. It took much longer than expected for my package to be shipped from YOU LOVE IT. So much delay, that I was already gone when they shipped my ord... See more

Rated 5 out of 5 stars

Made a large order last week over 3k eur as the selection was great and the prices even better, one of the boards we wanted was out of stock but we were instantly offered an even better more expensive... See more

Company details

  1. Clothing Store
  2. Shoe Store
  3. Women's Clothing Store

Information provided by various external sources

your kiteshop on the rhine


Contact info

3.5

Average

TrustScore 3.5 out of 5

2K reviews

5-star
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1-star

No history of asking for reviews

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3.5

All reviews

(1,506)

94 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

FRAUD: WORST EXPERIENCE - One of the worst experience of my whole life at buying on Internet.

About 6 weeks ago I ordered 2 products from this website (wetsuit + impact vest), but I only received one.
After email them I got a 5 days delayed answer and sent me a DHL following number. After waiting for several weeks there was no change in the state of this delivery. I tried to contact the website (still NO ANSWER).
I tried to contact DHL but they told me that they have not got the package and suggested me to contact the shop. After all this delay and problems, I claim full refund of the product I never got but there were no answers afeter several emails ....

To sum up, FRAUD website. Still trying to contact them but I guess I will have to present a FORMAL COMPLAINT AT THE DUSSELDORF CUSTOMER OFFICE for suspected FRAUD

My personal advice, altought the prices from this website may look atractive; the website is clearly fraud and is much better to spend a little more of money in different websites like kitemana.com

26 October 2023
Unprompted review
Rated 5 out of 5 stars

Excellent experience

I have ordered a few things so far, and no complaints at all. Every time I have tried to contact them, I have received an answer in no time , and always offering a solution, or the best offer possible.

27 November 2023
Unprompted review
Rated 5 out of 5 stars

You love it is my reference shop for…

You love it is my reference shop for the purchase of kite equipment, I have been shopping in their shop for several years now, in addition to the decidedly affordable prices that no other shop in Europe is able to offer, despite purchasing online with all the resulting difficulties, the owner Jerrit and his collaborators responsible for processing and executing orders are always very attentive and available in solving your needs, the last purchase in November was a sail whose color was difficult to find , but thanks to the availability of the staff, in particular Thorsten and Jorg, despite not having it available in stock, I was able to have it in a very short time.

1 November 2023
Unprompted review
Rated 5 out of 5 stars

Great experience!

Both Gerrit and Thorsten helped me in rather complicated transaction when buying the Axis Tray v3 Carbon foilboard. They did a great job and would buy from them (You Love It) again and again!
Keep the good work guys!

1 November 2023
Unprompted review
Rated 5 out of 5 stars

Thanks to team

Good morning,
I would like thanks to the Y-L-I team
Especially Gerrit and Jorg for solving my problem. Grazie
Francesco (Vasto Italy)

10 November 2023
Unprompted review
Rated 1 out of 5 stars

terrible

terrible
They sold me a product that they don't have in stock (bar cabrinha) and I've been waiting for a month to get my money back. They do not respond to my emails and to date I have not been refunded. Terrible company with poor customer service!! DO NOT buy from this store!!!

9 September 2023
Unprompted review

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