Yoto Reviews 41,551

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 18,378 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product as a kid-friendly and engaging device that offers a wide selection of cards and content for the entire family, often describing it as one of the best purchases made. People appreciate the screen-free entertainment, the ease of use for children, and the variety of stories, music, and podcasts available, with many noting its positive impact on daily routines and travel. Reviewers also consistently highlight the exceptional customer service, mentioning that the team is super fast, friendly, and helpful in resolving any issues. However, some customers also noted issues with delivery, experiencing delays, lack of tracking information, or products not arriving as expected. A few other people felt that the app could be improved, citing difficulties with updating settings and a confusing credit system, while some were concerned about the product's constant Wi-Fi connection.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many customers expressing that their children are... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many reviewers praising quick delivery, fast... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the ease of use for both parents and... See more

Order

People report ambiguous experiences with order, with many finding the ordering process easy and receiving... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting excellent, amazing, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Compared to similar products, it feels like the most kid-friendly one! The little one enjoys the display and being able to easily switch between songs/chapters. As a parent I like the app a lot, al... See more

Company replied

Rated 4 out of 5 stars

I enjoy the ability for my child to be able to use the player on their own for stories and for the radio. I also like that myself and my partner can share a family account so if we don't have the phys... See more

Company replied

Rated 5 out of 5 stars

We've only had the player a week but are obsessed. It's nice to not have to handover a phone for audio entertainment but he can manage the device himself and it's not always on headphones. He's also l... See more

Rated 5 out of 5 stars

Such a great invention (or re-invention of the beloved cassette player!). We have both regular and mini versions of Yoto players and both are very much loved and are in daily use! Also - a special sh... See more


Company details

  1. Electronics Company
  2. Electronics Manufacturer
  3. Toy Manufacturer

About Yoto

Written by the company

Yoto is an interactive audio platform for kids. We make carefully connected audio players that kids control without using a screen. And we have a catalogue of audio that inspires creative play and learning.

Yoto est une plateforme audio interactive pourles enfants. Nous fabriquons des lecteurs audios, intelligemment connectés, que les enfants contrôlent sans utiliser d’écran. Notre audiothèque est là pour inspirer le jeu créatif et l’apprentissage. Yoto Player Yoto Mini Reviewed.com independently rated Yoto Player the 'Best Overall' kids' audio player of 2022. They also picked Yoto Mini as the winner of 'Best Value' kids' audio player. Read Reviewed.com's recommendations here: Visit Reviewed.com

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

42K reviews

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Rated 5 out of 5 stars

Best player for children…

Got my granddaughter a Yoto for Christmas and she loves it! Just ordered the mini for traveling in the car. They have quick delivery. You can buy blank cards and record on them. Great for stories!

22 May 2026
Rated 5 out of 5 stars

Our Yoto Mini has been a big hit

Our Yoto Mini has been a big hit! My little one has used it daily . Car journeys, story time, song time and even helping at tidy up time and brushing teeth. The sheer amount of cards available is amazing, it’s been a winner in our house.

18 May 2026
Rated 3 out of 5 stars

Ordered product 10 days prior to…

Ordered product 10 days prior to granddaughter’s birthday and it didn’t arrive until 3 days after birthday. Couldn’t find any shipping info. Just poor communication.

22 May 2026
Yoto logo

Reply from Yoto

Hello Cathie,

Thank you for taking the time to share your feedback with us, and we’re sorry that your order didn’t arrive as quickly as expected.

While we aim for a 3-5 day delivery window, occasional delays can extend this up to 10 days, and we’re sorry for any inconvenience this may have caused.

We completely understand that knowing the delivery timeframe upfront is important. We’re continuously looking into ways to improve our shipping and tracking options.

Thank you again for your feedback, and please feel free to reach out if there’s anything further we can do to help.

Kind regards,
Yoto Customer Happiness Team

Rated 2 out of 5 stars

Buying is fine, shipping sucks.

The buying experience was fine. Nothing great but nothing bad. The shipping though, we are at 16 days and my cards don't seem to have even shipped yet. The email says to use the
Shop app, and that app says it still hasn't gotten information from Yoto.

22 May 2026
Yoto logo

Reply from Yoto

Hello Brenna,

Thank you for taking the time to leave a review.

Your order was shipped using an untracked service.

Delivery typically takes around 3–5 business days, but on rare occasions it can take up to 10 business days.

Since this service doesn’t provide tracking, we’re not able to check its exact location, but it should be making its way to you.

Please keep an eye on your mailbox and any usual safe-place delivery spots.

If the parcel hasn’t arrived after 10 business days from the shipping date (May 22), please reach out to us, we’ll be happy to make this right.

Kind regards,
Yoto Customer Happiness Team

Rated 1 out of 5 stars

I still have not received my product…

Beware! I still have not received my product that I ordered over a month ago. Reached out to customer service, have not resolved issue.
And the yoto response below is the same message I have been receiving. I went back and checked my date of purchase and it has been a month now with my product being shipped out supposedly on May 18. It is now June. Yoto customer service sent me an email with my updated tracking (they use Amazon apparently) and it says May 19th was the last update, they are sorry it is running late and that is it. Over a month, no product, no one helping me resolve this issue, just the same response each time.

16 May 2026
Yoto logo

Reply from Yoto

Hello Rachelle,

Thank you for taking the time to share your feedback with us. We’re sorry that your order hasn’t arrived as quickly as expected.

Your parcel is on the way, and you can follow its progress using the tracking link we sent to you by email.

While we aim for a 3–5 day delivery window, occasional delays can extend this up to 10 days, and we’re sorry for any inconvenience this may have caused.

We completely understand how important clear delivery expectations are, and we’re always working to improve our shipping and tracking options.

If there’s anything more we can help with, please don’t hesitate to reach out.

Kind regards,
Yoto Customer Happiness Team

Rated 5 out of 5 stars

We've only had the player a week but…

We've only had the player a week but are obsessed. It's nice to not have to handover a phone for audio entertainment but he can manage the device himself and it's not always on headphones. He's also learning and hearing new stories each day.

18 May 2026
Rated 2 out of 5 stars

Clunky App

We mostly use the app, not the cards, and it's so incredibly difficult and has been for years, ive complained directly multiple times and they've .
- doesn't show what's playing on the yoto
- shows nothing is playing (when it is), which means you can't control it remotely
- doesn't update the volume
- takes a really long time to update the volume/timer settings
- the points vs. credits system is confusing and it's not available on the app (neither is the full library)
We were also billed twice for the same product on the same account and email address (no checks, no notifying) for a number of months. Luckily we saw it and were able to query it, after a considerable amount of complaining they finally returned the money.

Its such a shame because the kids love listening to stories, but it's such a headache for the parents!

22 May 2026
Yoto logo

Reply from Yoto

Hello Neelpa,

Thank you for taking the time to share your experience with us.

We are truly sorry to hear about the difficulties you’ve faced with the app and billing.

We understand how frustrating this must be, especially when your kids enjoy listening to stories but the app makes it challenging for parents.

We’d love to help troubleshoot and get this resolved for you.

Please reach out to us directly so we can look into the playback, volume, and billing concerns in detail.

For immediate assistance, you can visit our Help Center, where you’ll find our direct contact information and live chat options: https://support.yotoplay.com/en-US

We are committed to improving your experience and look forward to working with you to get this sorted out.

Kind regards,
Yoto Customer Happiness Team

Rated 5 out of 5 stars

Easy to order and great idea

Easy to order. Great idea to reduce screen time. I would love it if the larger device could also show date and day to help with learning times and dates etc.

18 May 2026

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