Xbox keeps informing me of age verification, but after doing some research on Yoti, it ain't happening. They track users without consent, which violates EU GDPR laws. Read for yourself Google (... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Needed to use Yoti to verify my identity for a background check for a client project. Scanning the document was finicky and unreliable. Can fail to extract information from passport even when all... See more
Company replied
Doesn't work, or at least didn't work for me. Tried 2 valid credit cards and rejected both of them, then it "ran me out of retries" after the third failure (absurd). Meanwhile. Note that... See more
Company replied
I tried to book appointments several times for weeks and couldn’t get any times or told different times it’s not very well managed, the guy who eventually helped me regain access to my account was gre... See more
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Company details
About Yoti
Written by the company
Yoti is shaping the future of digital ID
Yoti is a digital identity company that makes it safer for people to prove who they are. We started by empowering people with a free, reusable digital ID app that minimises the data they share with businesses. We now provide verification solutions across the globe, spanning identity verification, age verification, eSigning and authentication.
We’re committed to making the digital world safer for everyone. Our seven ethical principles guide us in everything we do and we’re held accountable by our Guardian Council. With an award-winning social purpose strategy, we’re always looking for new ways to explore what (digital) identity means globally. The journey isn’t one we’re making alone, but with the help of policy advisers, think tanks, researchers, humanitarian bodies and everyday people.
Find out more: Contact us | About Yoti | Where to use Yoti | Yoti's Ethical Framework
Contact info
Yoti, 107 Leadenhall St, EC3A 4AF, London, United Kingdom
- help@yoti.com
- yoti.com
2.0
Poor
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
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Awful app and awful website
Awful app and awful website. Won't scan my face without constant errors and have tried all known fixes multiple times. Even tried phone number verification and yoti sent me a code which did not work and resulted in an error message over and over again.
I am now locked out of my console that I paid for with actual money.
I'm not sure how much Microsoft is paying these clowns but It is far far too much.
If I could rate it lower than one star then I would.
11 February 2026
Unprompted review
Reply from Yoti
Hi,
Thanks for your review.
We’re sorry to hear about the friction you’ve experienced. We know how frustrating it is to be locked out of your console.
Could you please reach out to our support team with your device model and browser version? You can contact us at help@yoti.com.
Kind regards,
The Yoti team
Age verification is dreadfully done
Age verification is dreadfully done, facial scan just doesn't work despite trying numerous times
11 February 2026
Unprompted review
Reply from Yoti
Hi Joe,
Thanks for leaving a review.
Are you still facing issues? Please reach out to us at help@yoti.com if you still require help.
Kind regards,
The Yoti team
yeah this is a scam
yeah this is a scam, verified my age then quickly jumped in to say it failed, beyond stupid
11 February 2026
Unprompted review
Reply from Yoti
Hi,
Thanks for leaving a review.
This isn’t a scam. We’re building an app and products to make it safer for people & businesses to complete identity and age checks. To learn more and find out what we stand for, check out Yoti.com or search for Yoti on the web and click ‘news’.
Thanks,
The Yoti team
awful service
awful service, attempted twice to get indentity check, apparently they don't let you know if or why you are rejected, just told if the site you use it on lets you in you've passed! Said the maximum wait time would be 24 hours, I am now on day three
9 February 2026
Unprompted review
Reply from Yoti
Hi Chris,
Thanks for leaving a review.
We’re sorry for the latency you’ve experienced in your verification journey. We did experience some difficulties early in the week.
Regarding the "pass/fail" notification: for security and data privacy reasons, Yoti provides an assertion (a simple "Over" or "Under" the required age) directly to the relying party—in this case, the site you are accessing. This ensures we aren't sharing more of your personal data than is absolutely necessary for the identity check.
If you are still waiting, please reach out to our support team at help@yoti.com. We'll be happy to assist you.
Kind regards,
The Yoti team
So yoti seems to handle miscrosofts age…
So yoti seems to handle miscrosofts age verification, or atleast for xbox, but the photo system doesnt verify, the scan and id system fails before it even trys to access the camera and finally after signing out of my phones microsft account, into a 16 year old xbox account on my phone and then verifying via my phone provider I finally managed to verify.even though I had already verified the day the system went live and we were notified, cheers for ruining my games night with mates, awful service
10 February 2026
Unprompted review
Reply from Yoti
Hi Ben,
Thanks for leaving a review.
We’re sorry to hear the friction in our verification flow crashed your games night. Our goal is to make age estimation and ID identity checks seamless.
It sounds like a session conflict between your account and our SDK prevented the camera from starting. We appreciate you sticking with it to get verified, even though the journey was far from ideal.
If you have any other feedback, let us know, take care.
Kind regards,
The Yoti team
Waste of time
Waste of time, now can't use Xbox due to this crap, doesn't verify anything but quick enough to take your details. Fells like a scam to me.
10 February 2026
Unprompted review
Reply from Yoti
Hi,
Thanks for leaving a review.
This isn’t a scam. We’re building products to make it safer for people & businesses to complete identity and age checks. To learn more and find out what we stand for, check out Yoti.com or search for Yoti on the web and click ‘news’.
If you need help with your Xbox account you can reach them here: https://support.xbox.com/en-GB/contact-us
Kind regards,
The Yoti team
worst app ever they are the worst in…
worst app ever they are the worst in every f case never use this app they took everything from me my jobs and career they cant even verify normal issues
25 January 2026
Unprompted review
Reply from Yoti
Hi,
Thanks for leaving a review.
We’re very sorry to hear about the impact on your career. We know that identity verification is a vital step for work, and we take this responsibility seriously.
As an ethical identity platform, we aim for a balance between a smooth onboarding experience and high security assurance. We’d like to investigate why your verification wasn't successful and help resolve any technical issues.
Please contact us as a priority at help@yoti.com or via the app so we can escalate your case.
Kind regards,
The Yoti team
Poor software design
Poor software design. Scanned UK driving license 100 times and not accepted one. The app has to recognise that some cards do not have conventional first and last names.
24 January 2026
Unprompted review
Reply from Yoti
Hi,
Thanks for your review.
At Yoti, we strive for inclusive identity. We recognise that global naming conventions vary significantly, and our OCR (Optical Character Recognition) technology is constantly being refined to better identify and support diverse document formats, including those that don't follow "standard" first and last name structures. It sounds like our document capture logic missed the mark here.
We would love to investigate why your UK driving license was rejected so we can improve the experience for you and others with similar document layouts.
Please reach out to us at help@yoti.com or via the 'Help' section in the app so our team can take a closer look at the error logs and help you complete your verification.
Kind regards,
The Yoti team
The worst verification tool ever.
The worst verification tool ever.
I work in IDV i(id verification) and this is by far the worst tool I have witnessed. The GDPR issues are also very concerning. I will be raising my concerns with the ICO (Information commissioners office). I would recommend everyone else who has these concerns to do the same to get this dodgy outfit barred from trading.
22 January 2026
Unprompted review
Reply from Yoti
Hi Michael,
Thank you for sharing your feedback.
As a company built on the principles of Privacy by Design, we take any concerns regarding our IDV (Identity Verification) processes and GDPR compliance extremely seriously.
It is disappointing to hear your experience didn't reflect the high standards we strive for. We pride ourselves on being a B Corp, meaning we are legally committed to balancing profit with purpose and transparency.
Regarding your concerns about the ICO, we maintain an open and proactive relationship with regulators to ensure our automated biometric technology and data processing flows meet the highest global standards. We are also regularly audited by independent bodies to maintain our SOC2 Type 2 and ISO 27001 certifications.
We would value the opportunity to understand your specific concerns better—especially given your background in the IDV industry. If you are open to it, please reach out to us at privacy@yoti.com so we can discuss the technical nature of your feedback.
Kind regards,
The Yoti team
It's a datamining company..
It's a datamining company... their privacy policy is ambiguous at best and microsoft decided to apply a one size fits all with this company. Don't trust, don't use, there's not transparency, they are asking for way too much personal information for something that is not even worth it.
21 January 2026
Unprompted review
Reply from Yoti
Hi Richard,
Thank you for your review.
Yoti is not a data mining company. We will never sell your information to third parties for marketing or any other purpose. Our business is built on "Privacy by Design"—once your account is verified, we have no access to your personal information. It is encrypted on your device, and only you choose who it is shared with.
To provide highly effective age assurance, we use a combination of proprietary technology, liveness detection, and document authenticity checks. Our patent-protected process is designed to be as privacy-preserving as possible:
We first use facial age estimation combined with liveness checks to verify you are a real person.
Only if that fails do we move to verifying an age-related identity attribute, such as a Digital ID or an ID document.
This approach ensures we only ask for the information necessary to provide a secure service. You can find out more about our principles and what we stand for at Yoti.com.
Kind regards,
The Yoti team
Digital id being introduced through the…
Digital id being introduced through the back door, under the mask of the online safety act, asking children to verify their age against their xbox accounts or they basically make xbox quite useless for them, tell you kids to speak to one another on WhatsApp and boycott Microsoft, even better switch over to PlayStation
21 January 2026
Unprompted review
Reply from Yoti
Hi James,
Thanks for leaving a review.
It’s great to be vigilant online, but this isn’t a scam nor done via the back door, quite the contrary.
We're building a platform to help people and businesses tackle identity fraud. We believe that the current identity system is broken and we’re working to fix this.
For more info, feel free to search for Yoti on the web and click news.
Thanks,
The Yoti team
waste of time even trying
has to be the worst ever for age verification. It just doesn’t work at all
20 January 2026
Unprompted review
Reply from Yoti
Hi,
Thanks for leaving a review.
We’re sorry to hear that you didn't have a more positive experience using our services. We would love to hear any suggestions on what you think we could have done better.
If you need help with the app please let us know. We’ll be happy to assist.
Kind regards,
The Yoti team
I just wanted to use Bluesky
39 and just want to use Bluesky, they use KWS which uses Yoti for scanning. Yoti constantly gives something went wrong errors. Tried different lighting, tried gasses off, tried pulling my hair back, nope, errors galore. Fix your face scanning or get out of the age identification business.
19 January 2026
Unprompted review
Reply from Yoti
Hi William,
Thanks for leaving a review.
Could we ask you to reach out to our Support team at help@yoti.com. They should be able to provide some advise on how to get this sorted.
Kind regards,
The Yoti team
Absolute trash
Absolute trash app.
The frame used to orient images uses the cameras zoom but the captured image does not meaning they then decline the image as being unclear as it's too small.
The facial scan can't cope with beards which is amateurish at this point.
**To respond to the response, the first point is regarding the document capture not the face. The image presented in app is definitely different to the image captured then read into the app. Might be the app might be the phone, but it's an issue
For the second point I know it's the beard because it's trying to read the bottom of my beard as my chin. With the beard in full frame the rest of my face obviously isn't correctly scaled.
15 January 2026
Unprompted review
Reply from Yoti
Hi,
Thank you for sharing your feedback.
To clarify the "zoom" issue you mentioned: the Yoti app doesn't actually change the camera's zoom level during capture. Because the face capture frame is shown full-screen to help you position yourself, it can appear zoomed in. However, the image is captured at full resolution; this "zoom" effect has no bearing on the actual quality or clarity of the file we receive.
Regarding facial hair, beards shouldn't typically cause an issue, factors like lighting or shadows on the face can sometimes interfere with the scan's precision.
If you’re still having trouble, please reach out to us at support@yoti.com so we can help you out.
Kind regards,
The Yoti team
After being nagged by Xbox to verify my…
After being nagged by Xbox to verify my age with 'Yoti', I gave in and tried. Using my phone number, the same number I've had for many years. Yoti decided that after me putting in the verification code they sent, it was no longer a valid source. It looks like data harvesting on a grand scale. I'll remain unverified thank you very much, you'll be asking for my image, fingerprints and DNA next, FRO.
Update Mar 26: After intial contact from Yoti, they've gone back to DGAF. I'm still being nagged by Xbox, and after trying again, the phone verification and code still isn't working.
13 January 2026
Unprompted review
Reply from Yoti
Hi,
Thank you for sharing your feedback.
We understand that being asked for personal details can feel intrusive, and we take your concerns about data privacy very seriously.
To clarify, Yoti is designed to be a "privacy-first" identity platform. We don’t "harvest" or sell data; our goal is to give you a secure way to prove your age without sharing more information than necessary.
Regarding the issue with your phone number, it sounds like you encountered a technical error during the verification flow. We would like to investigate why your number was flagged as invalid so we can get this resolved for you.
Please reach out to us at help@yoti.com so our support team can look into your specific case and assist you further.
Kind regards,
The Yoti team
Lacks potential
I find the app lacks potential, as the display options are limited; meaning having to display full documents to fulfil some regulatory check.
The customer support team were of no help.
9 January 2026
Reply from Yoti
Hi Rich,
Thanks for getting in touch.
We’re sorry for the frustration regarding document displays and your experience with our team. We aim to provide top-tier support.
Your feedback is already being shared with our product team as part of our weekly review. If there’s anything more specific you’d like to see changed to help with your regulatory checks, please do let us know.
Kind regards,
The Yoti team
it is unable to scan my driving license…
it is unable to scan my driving license or passport
11 January 2026
Unprompted review
Reply from Yoti
Hi,
Thanks for leaving a review.
Could we ask you to contact our support team at help@yoti.com? We should be able to assist you with this issue.
Kind regards,
The Yoti team
Useless
Using latest Android phone and Chrome browser.
Trying to do this for security clearance for work.
Certn redirects to Yoti for Face ID Checks.
Standing next to window in daylight, you get 3 attempts then it fails and you can't try any more.
This is my fourth attempt and have to keep paying every time to get 3 attempts, fails and then you have no further options to retry.
Joke of a company and product.
9 January 2026
Unprompted review
Reply from Yoti
Hi Jay,
Thanks for your review.
It would be great if you could contact our support team too. They should be able to assist you with your face and document scan. You could also check our FAQs at support.yoti.com.
Please let us know if you need anything else from our end.
Take care!
The Yoti team
Terrible app
Terrible app. Needed to use it to access a CTF, scanned my face and drivers license and then locked me out of my account. JOKE!!
7 January 2026
Unprompted review
Reply from Yoti
Hi Jack,
Thanks for leaving a review.
Have you reached out to our support team already? It sounds like something we could help you with. Please use any of the in app forms and we'll help you as soon as we can. Our support team works 24x7.
Kind regards,
The Yoti team
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