Yo Telecom Reviews 

1,016
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 79 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are professional, polite, and very helpful when setting up new equipment. People also appreciate the clear communication, efficient guidance, and smooth transition provided throughout the entire process. Reviewers often note that engineers go above and beyond to answer questions and ensure everything works perfectly. However, some people mentioned that they encountered ongoing technical problems and experienced slow issue resolution after the installation. A few consumers experienced difficulties with support staff and poor customer service when trying to fix these persistent system errors. Reviewers noted that dealing with these recurring equipment failures and system shutouts caused considerable frustration.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing team members as professional,... See more

Service

Customers had positive experiences with service, frequently highlighting efficient installations and friendly... See more

Customer service

People report positive experiences with customer service, highlighting that team members are polite,... See more

User experience

Clients share positive opinions on user experience, highlighting great service, speedy installations, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service! Geoff was very competent and skilled in his job role and was a pleasure to meet. Took time to explain the job required and the way equipment worked in a way that was easily unde... See more

Rated 5 out of 5 stars

Geoff came on Thursday after travelling from Edinburgh to the north west. He explained everything along the way whilst updating our system to the cloud which involved a new installation of our curren... See more

Rated 5 out of 5 stars

Geoff visited to update our broadband and VOIP phones, and arrived when expected. He explained everything he was doing, where he would need to be in the building and even waited until we had finished... See more

Rated 5 out of 5 stars

Yo Telecom have been super efficient from day one. Jack has kept me informed at all stages of the onboarding process and is always friendly and helpful. Absolutely fantastic customer service. It gives... See more


Company details

  1. Telecommunications Service Provider

Information provided by various external sources

Yo Telecom's purpose is to help businesses increase their success. We achieve our purpose by bringing businesses into the 21st century with their communications.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.8

All reviews

(1,016)

76 reviews in the last 12 months

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Rated 5 out of 5 stars

Jamie was very helpful and nice to work…

Jamie was very helpful and nice to work with, he explained things in detail and made our new phones easy to use.

8 July 2025
Unprompted review
Yo Telecom logo

Reply from Yo Telecom

Dear Alisha,

Thank you for your kind words. We're really pleased to hear that Jamie was helpful and took the time to explain everything clearly.

It's great to know you're finding the new phones easy to use. We'll be sure to pass on your lovely feedback to him.

Best wishes,
Yo Telecom Customer Success

Rated 5 out of 5 stars

First Class Experience

From my first interaction with Jack Bunney I have had a wonderful experience with Yo Telecom. He has been responsive and kept me updated with all news. The service was a breeze to use!

26 June 2025
Unprompted review
Yo Telecom logo

Reply from Yo Telecom

Dear Danny,

Thank you for your fantastic feedback. We're so pleased to hear that your experience with Yo Telecom has been smooth from the very start.

It's great to know that Jack kept you well informed and made the whole process easy. We’ll be sure to pass on your kind words to him.

Best wishes,
Yo Telecom Customer Success

Rated 5 out of 5 stars

Darren was absolutely incredible

Darren was absolutely incredible! His customer service skills made the whole experience worthwhile! I would absolutely use Yo Telecom again and if I do, Darren’s the man!! Thank you Yo!!

22 April 2025
Unprompted review
Yo Telecom logo

Reply from Yo Telecom

Dear Elizabeth,

Thank you for your amazing feedback. We're so pleased to hear that Darren made such a great impression and delivered a fantastic experience from start to finish.

We'll be sure to pass on your kind words to him. We really appreciate your support and would be delighted to work with you again in the future.

Best wishes,
Yo Telecom Customer Success

Rated 5 out of 5 stars

Brilliant service by darran

Brilliant service by darran, very polite and very helpful talking us through the process of instructions to use. I would recommended to someone requiring this service

9 June 2025
Unprompted review
Yo Telecom logo

Reply from Yo Telecom

Dear Shannon,

Thank you for your kind words. We're really pleased to hear that Darren provided brilliant service and took the time to guide you through everything clearly.

We truly appreciate the recommendation and will be sure to pass on your feedback to him.

Best wishes,
Yo Telecom Customer Success

Rated 5 out of 5 stars

Charlton Village Dental

Liam has installed our practice in London today and the whole thing went ahead very easily and didn't disrupt us at all.
He took his time to go through the new phones and apps on our computers to make sure we were happy with using them and didn't rush us at all. We love how easy all the new features we have are and that the new phones work with EXACT to bring up our patients information to help find the files very quickly.

1 July 2025
Unprompted review
Yo Telecom logo

Reply from Yo Telecom

Dear Kerry,

Thank you for your wonderful feedback. We're so pleased to hear that Liam made the installation process smooth and stress-free, with no disruption to your practice.

It's great to know you're enjoying the new features and the integration with EXACT, helping your team work more efficiently. We’ll be sure to pass on your kind words to Liam.

Best wishes,
Yo Telecom Customer Success

Rated 5 out of 5 stars

The installation team were friendly

The installation team were friendly, efficient, professional, clean and tidy.

23 June 2025
Unprompted review
Yo Telecom logo

Reply from Yo Telecom

Dear Emma,

Thank you for your lovely feedback. We're really pleased to hear that the installation team made a great impression and delivered a friendly, professional, and tidy service.

We’ll be sure to share your kind words with the team.

Best wishes,
Yo Telecom Customer Success

Rated 5 out of 5 stars

Geoff was amazing!

Geoff was amazing!
Everything went smoothly with no disruption to the practice.
Would highly recommend!

20 June 2025
Unprompted review
Rated 5 out of 5 stars

Efficient and with as little disruption as possible!

We have finally had our company phones sorted at our practice thanks to Darren.
Quick and efficient, perfect at communicating what was happening and trying to do things causing as little disruption as possible.
It has been a pleasure and we now have perfectly working lines!

27 June 2025
Unprompted review
Rated 5 out of 5 stars

Joe form Yo Telecom has been installing…

Joe form Yo Telecom has been installing the Wi-Fi and telephone systems. Have been very professional and informative with keeping us updated through out the process and offering support and guidance with the phone systems.

27 June 2025
Unprompted review
Rated 5 out of 5 stars

Our company has had the new Yo phone…

Our company has had the new Yo phone system installed. Johnathan was excellent in every way, kind accommodating and professional with a great sense of humour. All question asked he was able to help and kept us updated as he did the install.
Thank you

24 June 2025
Unprompted review
Rated 5 out of 5 stars

We had Geoff our Yo-Telecom…

We had Geoff our Yo-Telecom installation engineer who installed our complete new system and nothing was a problem for Geoff installed and explained everything with a professional manner ( Good Engineer ) would have him back on site anytime..

23 October 2024
Unprompted review
Rated 3 out of 5 stars

Review

Martin is absolutely fantastic, always there when we need him. He goes above and beyond to ensure everything is working as it should! Thank you Martyn!!

12 June 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Service from Yotelecom!

We’ve been with Yotelecom, our telephone provider for the past four years, and I couldn't be happier with the service we've received. Recently, we upgraded our telephone system to support the expansion of our dental practice, and the whole process was seamless.

A big shout-out to Liam, the engineer who carried out the installation. He was incredibly diligent and completed the work with hardly any disruption to our day-to-day operations. It was clear that he takes great pride in his work, which is always a breath of fresh air.

Liam also went above and beyond by staying to provide some training to our new receptionist, making sure they were comfortable with the new system. His work ethic and commitment to customer service are truly commendable.
Overall, I would highly recommend them to anyone looking for a reliable telephone provider.
Thank you, Yotelecom, for your exceptional service!

26 June 2025
Unprompted review
Rated 5 out of 5 stars

Quick and Efficient

Dee was quick and efficient and there was no down time swapping our system over, also gave me contact details going forward if there were any issues.
First class.

26 June 2025
Unprompted review

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