Yora Pet Foods Reviews 

94
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 70 reviews, reviewers overwhelmingly had a great experience with this company, emphasizing dependable services. Consumers frequently praise the exceptional quality of the pet food, noting that it successfully helps animals with sensitive stomachs, digestion issues, and skin allergies. Customers also mention the fast, reliable delivery service and praise the remarkably easy-to-use ordering process on the website. Pet owners are extremely happy with the healthy ingredients and proudly state that their dogs and cats genuinely love the daily meals. However, some people mentioned occasional issues with product consistency, such as smaller kibble sizes, recipe changes, or powdery dust in recent batches.

What people talk about most

Product

Consumers find product to be deeply satisfying, with reviewers noting that their pets love the food and... See more

Quality

Reviewers mention positive feedback about quality, with consumers noting that the food is excellent, healthy,... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting the exceptional speed and... See more

Order

Reviewers highlight great satisfaction with the order process, frequently praising the simple website layout,... See more

Service

Users describe positive interactions with service, highlighting quick delivery times and overall... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Aside from a weird bug where my partner's phone and laptop don't seem to display the checkout properly forcing me to be the sole purchaser of the food, the product and service from Yora foods has be... See more

Company replied

Rated 5 out of 5 stars

Your products are excellent and healthy, loved by our little dog and also our visiting hedgehogs at night. Service also excellent. We’ve been a customer for sometime now with no complaints whatsoev... See more

Company replied

Rated 5 out of 5 stars

This food has been excellent for our 12yr old dog, only issue is that she’s really not keen on the pate because she loves wet food in jelly. She’s now got hair on all her body and no more nibbling o... See more

Company replied

Rated 5 out of 5 stars

My daxie developed severe skin allergies and his life was made pure misery by incessant scratching. Was recommended Yora by a friend who works in a local pet shop so decided it wouldn’t hurt to try it... See more

Company replied


Company details

  1. Animal Feed Store

Written by the company

YORA is the world’s most sustainable pet food, made from 40% insect protein. Yora will appeal to ethical pet owners looking to reduce their environmental impact and provide more nutritious food for their pet. Yora is 100% natural, free from artificial preservatives and made with highly nutritious insects which are better for pets and the planet. Yora’s grubs are packed with essential proteins, fats, minerals and amino acids. They use a fraction of resources needed for conventional farming. The kibble features grubs combined with British grown oats, potato and natural botanicals, it looks and tastes great.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

94 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

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4.6

All reviews

(94)

71 reviews in the last 12 months

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Rated 5 out of 5 stars

dogs love the food, we love the company

tldr: great stuff, dogs love it and their digestive health has never been better. Have been using them for dry food for around 6 months, wet food for about a month or 2 now.

long version:
we'd had our dogs on a combo of Yora dry food (senior) and wet/meaty food from another provider (also senior). Our dogs frequently had bile vomit in the morning, and one would sometimes refuse to eat. Their bowel movements were inconsistent and sometimes would become concerning.
After Yora introduced their wet food, we decided to switch them over to that, and the difference has been night and day.

Both dogs always finish their meals, love the taste, and have never had better digestive health.

The recyclable packaging and sustainable model are such an immense cherry on top of everything.

30 November 2023
Unprompted review
Rated 3 out of 5 stars

Gave dog very bad gas and anal gland issues

Allergic dog got very bad wind and issues with anal glands on Yora.
Sadly didn't work for us.
Also exceptionally pricey - there are cheaper grain free insect foods out there that suit our dog much better.
Wasn't impressed with their customer service either. Delivery took over 7 days (next day delivery) which happened amid postal strikes but their idea of an apology was 10% off code for our next order.
We've not placed another one.

12 December 2022
Unprompted review
Yora Pet Foods logo

Reply from Yora Pet Foods

Hi AMC,

Thank you for your review,

Yora is fantastic for sensitive tummies, healthy stools, and anal gland issues, due to the high portion of the fibre in our food, so it’s disappointing to hear that it hasn’t worked for your companion. We do hope that you took advantage of our satisfaction guarantee.
Sadly, due to the Royal Mail strikes, DPD received an unprecedented increase in their workload and the number of parcels being received to their network doubled. Although we ensured that a ‘possible delay’ message was added to our checkouts, we did appreciate the inconvenience that this caused our customers and by way of an apology, a 10% discount was offered. We are sure you can appreciate, that although we try our best to uphold our next-day delivery service, due to circumstances out of our control, there are very rare occasions this is not met, this information can also be found in our T&Cs.

Rated 4 out of 5 stars

Food good, packing a nuisance

I have a Shih Tzu who constantly suffers with diarrhoea, the vet recommended I try an insect based diet. Whilst on the new diet his toilet has improved, which I am thrilled about but he is not a fan of this food, he will not eat the dry food at all and I do have to hand feed him the wet food, both my dog and I get quite messy as he spits out the food before I finally win the battle and he eats it.

My slight issue is the packing. Due to the wet nature of the food I do not find it very easy to get a small portion of the food out of the box carton, my dog only eats around 80g of food a day and hence trying to get small sections of this food out of the carton is a mission and I have found to date that I am throwing away around a third of the food. It would be so much better if the packing of the wet food could be rethought and allow for smaller portions say in 80g sachets, this would be more cost effective.

31 October 2022
Unprompted review
Yora Pet Foods logo

Reply from Yora Pet Foods

Hi Michelle,

Thank you for your review.

We are sorry to hear that you are experiencing some difficulties surrounding your companion eating their Yora. Please feel free to contact our support team at hello@yorapets.com they will be more than happy to provide you with some advice and tips to help with this. We value all our customer's feedback and we will pass your comments back to the team.

Rated 5 out of 5 stars

Impeccable customer service

Impeccable customer service! I called about a delivery that got lost on the way. Someone instantly picked up the phone (no annoying waiting music!!) and got a replacement order out for me right away. I wish more companies would prioritise their customer experience like this.

21 October 2022
Unprompted review
Rated 4 out of 5 stars

Good quality food and quick delivery

Good quality food and quick delivery.
I used to be a subscriber for their products but then noticed there was no real advantage in doing so and opted on ordering when needed.
I appreciate their product and care to the environment, it would be a 5 stars if the subscription offering was improved 🙂.

9 August 2022
Unprompted review
Yora Pet Foods logo

Reply from Yora Pet Foods

Thank you for your review.

We are pleased to let you know that we have now introduced personalised gifts and exclusive offers to our subscribers. Please feel free to contact our friendly support team to find out more information at hello@yorapets.com

Rated 5 out of 5 stars

Great Company

My dog did not take to this food but I am giving 5 stars to the company because within 5 minutes of me getting in touch with them they had given me a full refund, companies like this are few and far between.

1 December 2021
Unprompted review
Show reviews in all languages. (94 reviews)

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