Yooje Reviews 

Have received my pillow. Extremely happy. So comfortable and it keeps its shape. Helps me sleep better

My order arrived within the described delivery time however I find that the sizing guide is misleading.
I am now working with them to have my item exchanged.

The speed of response to my propblem was excellent. I am disappointed that the items I required were no longer available but in the future I would not hesitate to use this company again. Thank you for your timely response.

Ordered an anti snoring pillow. Not memory foam and no removable cover as advertised. Waste of money. Do not buy!

I made a mistake with the order i received. I had ordered the wrong size. I got in touch via their email address. I received a reply within hours and another one very quickly to arrange an exchange.
I order the wmbra35 breathable as I find it very comfortable and supportive. I am a 32E and the medium size is perfect.

Friendly and respectful experience. Company delivered goods and followed up on customer experience.

Very pleased with the customer relations department.

I ordered a toy dog for my daughter, it claimed to be a robot dog and cost £35, what arrived was one of those £1 yapping toys you get at arcades. It is without a doubt the worst toy I have ever received. Parts fell off it, the fur was falling off and when I contacted Yooje they said I needed to pay to sen it back and they offered a voucher to buy more rubbish. I contacted a legal friend about this as these toys are dangerous to children and they said I have a case to pursue but with absolutely no further correspondence from Yooje felt this would be a lengthy case I haven’t the time to persue but wanted to warn other people not to buy anything, it is a complete con!’n

Kundies was very responsive regarding an exchange for an item that did not fit properly. I was pleased with their cooperation.

Many emails and answers answered promptly usually the following day

Ordered toy puppy which was not what I expected but after contacting Yooge I have received a substantial refund and very pleased with the result.

Received in a timely manner.
Communications prompt.

I ordered a Titanium chopping board from YooJe to replace the chopping boards I currently use. I was struck by the fact they are easy to clean and more hygiene to use than plastic boards. My chopping board arrived and it does what it says in the tin. Very happy with it. However, it appears to have been dropped from a height in transit sadly. YooJe have helpfully agreed to replace the board. My experience is a great product and good customer Service

Ordered anti snore pillow absolute rubbish . Inside is stuffing you would find in a toy. Removable cover yes but what do you do with stuffing . Once again caught out to the tune 39 pounds . DON'T BUY

The robotic dog was a success my granddaughter loved it so much, I had good conversation with the customer service would recommend

I purchased what I thought was an ergonomic pillow (yooje anti snoring pillow) to help my sleep apnoea. The advert was very convincing however, what I received was utter rubbish. I have seen better quality stuffing in cuddly toys. It certainly doesn't look or feel as described. A removable cover maybe, but what do I do with the stuffing? Absolute waste of money. Can't get in touch with sender, infact there is nothing when carrying out a Google search of Heomai Britain.

I bought two Nico supposedly robotic puppies as gifts, but they are not robotic. They are nothing like the advertisements shown and certainly not interactive. They are cheap and nasty and were expensive. All this terrible cheap scruffy dog does is bark, and go round in circles.
Although they imply in the advertisement that they are made in UK, they are in fact made in China.
There is no UK contact number or address to contact them. Bought on December 23rd, they arrived on January 7th. I was disgusted when I opened the cheap packaging as they were so tiny and nothing like they were advertised.
These people are con artists. Do not buy a yooje dog. It's a total rip off.
This so called company should be banned from operating and prosecuted.
T-C Hilliard

Beware this company is a con site .Ordered a dog for granddaughter xmas, paid £39 . It is rubbish piece of plastic with hair stuck on , very dangerous to a child not up to trading standards. Batterys fall out sharp edges if dropped would shatter causing severe injuries to a child .They offered me £2 refund and a voucher which I refused .This very dangerous dog toy is going in the bin immediately. They use AI videos to convince you to buy .Stay away they just con you out of money .Very clever scammers indeed.

Responded to an internet advertisement for the "Yooje Interactive Robotic Puppy Toy - Realistic Plush Electronic Dog that Barks and Walks"

We ordered three of the puppies and the estimated delivery date at time of ordering would give ample time to ensure delivery as a Christmas present to younger members of our family. The proposed presents did not arrive until after Christmas.

The parcel arrived with a label confirming a United Kingdom return address.

We opened one of the three boxes to check before gifting it only to find although the puppy would walk and run it was not interactive.

There were not any instructions or warnings that the "toy" may unsuitable for young children e.g fragile small battery switch and access to battery and flimsy collar.

With other internet retailers we have, in most circumstances, been able to return unsatisfactory goods free of charge and return labels were provided to do this.

In these circumstances it seemed very unfair to expect us to return the goods to China and pay the very expensive costs of doing ourselves.

United Kingdom gives consumers the following protection:-
"Expecting a UK customer to pay the cost of returning faulty items to a foreign country is considered unfair trading under the UK law. The Digital Markets, Competition and Consumers Act 2024 prohibits unfair business-to-consumer trading, which includes practices that affect the average consumer's ability to make an informed decision. Such practices may include misleading or underhanded tactics, such as charging for the cost of returning goods that are faulty or not as described. The Act provides a legal framework to protect consumers from such practices and ensures that businesses provide clear and accurate information to their customers."

Paypal are processing a claim for refund but the retailer and Paypal seem to be failing to resolve issues relating to this unfair trading.

To assist Yooje in this matter I provide their order number which is YooJe#39438

I have awarded five stars because I was impressed with the ease of purchase and the fact that the company kept me informed about the progress of my purchase throughout its journey.
Unfortunately one of my items was broken in transit but, as soon as I contacted Yooje they agreed to send me a replacement, free of charge. When it has been received and both flasks have been put to use I intend to update this review.