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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, from website creation to editing and publishing. However, some customers also noted issues with the website's performance, mentioning slow loading times and difficulties with customization beyond basic layouts. A few other people also noted concerns regarding the pricing structure, particularly in relation to the need to purchase a domain name to publish a website after investing time in its creation.

What people talk about most

Website

Reviewers highlight positive aspects of website creation and management. Many customers praise the ease of... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers highlight the... See more

User experience

People report positive experiences with the user experience. Many customers find the platform intuitive and... See more

Service

Users describe positive interactions with service. Many customers express satisfaction, highlighting the... See more

Staff

Consumers find staff to be positive. Many reviewers praise the support team for being friendly, responsive,... See more

Based on these reviews

Rated 5 out of 5 stars

Support staff were so nice. Very helpful. Considering how poor the coding is on my site,they truly do work a miracle. Pages crash,are slow to load,plus deletions of sold items rarely take. I constantl... See more

Rated 5 out of 5 stars

Using the Yola web creation app is mostly intuitive. I have no web creation experience nor any familiarity with HTML. Yet I am pleased with the resulting website. And when I got stuck, I found the tec... See more

Rated 5 out of 5 stars

Our group has had a very active website created using Yola for many years and have recently upgraded to Silver Membership to take advantage of the Smart Phone view automatic formatting. It worked bri... See more

Rated 5 out of 5 stars

I have been a member of Yola.com for about 14 years when I was initially challenged to build a free website which ultimately expanded into a fairly large one. The helped me register my URL and curre... See more

Rated 1 out of 5 stars

Don’t bother wasting your time with this – it's honestly the worst site builder I’ve come across. If giving a zero-star rating were an option, I’d do it without hesitation. At first, it seems okay... See more

Rated 1 out of 5 stars

I signed up for the Gold package to receive the free website design. The website was created with a online store when I received the website to view it had a online store but I was never told I was b... See more

Rated 1 out of 5 stars

They continue to charge your account multiple times even when you never finished, published or used the website from their company!! Go to Squarespace or literally ANYWHERE else!!

Rated 1 out of 5 stars

Horrible service provider that started charging me domain hosting when I did not need it. This has been going on for a while and I didnt notice it.

Rated 1 out of 5 stars

They make it look like you can build a website for free, allow you to go through the painstaking (as Yola is very, very, very slow) process of building a website, then when you want to publish, hi... See more

Rated 5 out of 5 stars

I’ve been a Yola.com client for many years, and they continue to impress me. Recently, they reached out about upgrading my website to their new platform—and I’m so glad I made the move. The support... See more

Rated 5 out of 5 stars

Yola is excellent. Creating websites is easy and straightforward. The websites produced look professional and their help desk people are fantastic. They are prompt and always resolve issues. They have... See more

Rated 5 out of 5 stars

Yola customer service has answered detailed questions many a time and sorted out things for me that I could not do by myself. I was a novice when I began in October of 2011, and am always working towa... See more

Rated 5 out of 5 stars

Yola is very user-friendly, and I have been using it for many years. If I have an issue and can't figure it out, speaking with an agent has always been a positive experience. Love using their servic... See more

Rated 5 out of 5 stars

I thoroughly enjoyed building my website using Yola. It was super user-friendly even for the least tech savvy person. It provided me with cool graphics and page templates to build my website or I co... See more

Rated 5 out of 5 stars

I’ve been genuinely impressed with Yola. Their customer service is exceptional - something that’s rare in today’s market. Every interaction has been helpful, professional, and fast. Building websites... See more

Rated 5 out of 5 stars

I am extremely satisfied with Yola services, everything is so intuitive and easy to do. The customer support is top notch always available. I highly recommend Yola to everyone. Yola is simply great an... See more

Rated 5 out of 5 stars

I’ve used Yola for building and hosting 3 different websites in the past 10 or more years. I’ve changed my monthly subscription with ease (to suit changing circumstances) and have always had efficient... See more

Rated 5 out of 5 stars

AI experience helped tremendously in building my websites. When help was needed, they were there to make sure that my domain names were pointed correctly to the websites.

Rated 5 out of 5 stars

I've had a couple times when I need online support for our website and the staff was always prompt and very helpful. All my questions were answered and concerns was well received and supported.

Rated 3 out of 5 stars

The annual invoices are hard to decipher, and I’ve had to call Yola for explanations of the various charges. In editing our web pages I would like a more simpler way of selecting fonts in the bo... See more

Rated 4 out of 5 stars

I found it relatively easy to have a website up and running especially when I first signed up seveal years ago. Prices have risen a bit since I first used them which I was not a huge fan of but they a... See more

Rated 5 out of 5 stars

Everything has worked fine over the years (around 15 of them so far) Any issues have been sorted promptly by the excellent support team

Rated 5 out of 5 stars

I've been with Yola for many years. Their customer service support is always excellent, their systems are very user-friendly and of good value. My experience has always been positive.

Rated 5 out of 5 stars

Yola pulled out all the stops with their intuitive designer package. I absolutely love my new website. Looks so professional and has been a real asset to my business. Highly recommended

Rated 5 out of 5 stars

I had the design folks give my website a makeover. They did a wonderful job, quickly and without any additional charges. The website now has a professional look and feel.

Rated 5 out of 5 stars

Been with Yola for a few years and had only the best experience with them. If I have had an issue, this has been dealt with the same day, always to my satisfaction. I would recommend Yola for your sma... See more

Rated 5 out of 5 stars

Great service, i have a few websites parked there, everything is always working as it should. The customer support is amazing. I highly recommend Yola!

Rated 5 out of 5 stars

Yola.com is one of my go-to websites for music scores. It has most of the songs I want and most of them in the "C" key which is my favorite key. The music sheets print clearly and easy to read. I u... See more

Rated 5 out of 5 stars

Ever helpful and with a great set of tools is easy to set up a great website and ecommerce shop. Try them today and see what you can create

Rated 5 out of 5 stars

Yola is simple to use and has a great custoner support team. Have been using yola now for years and can totally recomend them.

Rated 5 out of 5 stars

Yola is an outstanding website builder that makes creating a professional online presence remarkably straightforward. Its clean, intuitive interface means you can build a polished site without... See more

Rated 5 out of 5 stars

The ease of creating a website, the clarity of information, the economically acceptable costs of website development (from free toextremely affordable prices), cooperation with a high-quality and fr... See more


Company details

  1. Web Hosting Company
  2. Software Company
  3. Website Designer

Written by the company

Build your website for free with Yola’s easy-to-use website builder. Enjoy free hosting and a free website address, and get your business online and discoverable on Google, Yahoo, and Bing.


Contact info

  • Montgomery Street 909, 94133, San Francisco, Bulgaria

  • yola.com

4.3

Excellent

TrustScore 4.5 out of 5

105 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Yola is very user-friendly

Yola is very user-friendly, and I have been using it for many years. If I have an issue and can't figure it out, speaking with an agent has always been a positive experience. Love using their services!

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Always positive

I've been with Yola for many years. Their customer service support is always excellent, their systems are very user-friendly and of good value. My experience has always been positive.

2 December 2025
Unprompted review
Rated 5 out of 5 stars

Remarkable service

Every time I’ve needed help or advice, yola have been super fast at responding and always offering me options to go forward! The service has been remarkable so far, thank you

2 December 2025
Unprompted review
Rated 5 out of 5 stars

I’ve been genuinely impressed with…

I’ve been genuinely impressed with Yola. Their customer service is exceptional - something that’s rare in today’s market. Every interaction has been helpful, professional, and fast. Building websites with Yola is straightforward and intuitive, even for someone without technical expertise. The pricing is fair, and the overall value is excellent. It’s refreshing to find a company that combines great support with an easy‑to‑use platform. Highly recommended.

2 December 2025
Unprompted review
Rated 5 out of 5 stars

Yola is excellent

Yola is excellent. Creating websites is easy and straightforward. The websites produced look professional and their help desk people are fantastic. They are prompt and always resolve issues. They have the best help desk service of any company I’ve come across. All in all I highly recommend Yola.

2 December 2025
Unprompted review
Rated 5 out of 5 stars

I’ve been a Yola.com client for many…

I’ve been a Yola.com client for many years, and they continue to impress me. Recently, they reached out about upgrading my website to their new platform—and I’m so glad I made the move. The support throughout the upgrade process was, and continues to be, absolutely phenomenal.

If you’re looking for a reliable, professional, and genuinely supportive website host for your business, I highly recommend Yola.com. Their top-notch customer service truly sets them apart!

1 July 2025
Unprompted review
Rated 5 out of 5 stars

A++++++

Been with Yola for a few years and had only the best experience with them. If I have had an issue, this has been dealt with the same day, always to my satisfaction. I would recommend Yola for your small business.

2 December 2025
Unprompted review
Rated 4 out of 5 stars

Is a pretty easy way to get a website up and running quickly.

I found it relatively easy to have a website up and running especially when I first signed up seveal years ago. Prices have risen a bit since I first used them which I was not a huge fan of but they accomodated me when i mentioned it to them. Overall I'm quite happy with the experience.

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Yola is an outstanding website builder…

Yola is an outstanding website builder that makes creating a professional online presence remarkably straightforward. Its clean, intuitive interface means you can build a polished site without needing any technical knowledge, and the platform guides you effortlessly from the first idea to a fully published website.

The range of templates is impressive, offering modern designs that look excellent on both desktop and mobile devices. Customisation is simple yet powerful, allowing you to tailor your site exactly as you want without feeling overwhelmed by options. Yola’s drag-and-drop tools work smoothly and feel carefully considered, which makes the whole experience enjoyable rather than a chore.

Where Yola truly shines is its reliability. Pages load quickly, publishing changes is instantaneous, and the hosting is solid. For small businesses, personal projects, online portfolios, or community organisations, Yola provides everything needed to create a site that looks professional and feels polished.

Customer support is another strong point. The team is responsive, friendly, and genuinely helpful, and the documentation is clear and easy to follow.

Overall, Yola is an excellent choice for anyone wanting a hassle-free website builder that delivers great results. It balances simplicity with flexibility and offers superb value. Highly recommended.

12 June 2025
Unprompted review
Rated 5 out of 5 stars

Yola is amazing!

Great service, i have a few websites parked there, everything is always working as it should. The customer support is amazing. I highly recommend Yola!

1 April 2025
Unprompted review

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