Just dealt with Brad through the Chatbox &... what a star !!! He totally understood my concerns & queries & was sooo efficient & concise with his answers & advice. If only all Chatbox agents could be... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Deficient policy detail
When taking out insurance with a Yoga Lite policy at no point was it made clear that this policy does not have windscreen cover. I have never, in 50 years of insuring a car, had a policy that does not have windscreen cover. This should be emphasised at the point of taking out cover. To add insult to injury I am now getting emails from Yoga telling me how easy it is to make a windscreen claim. Any saving I made with this policy will now be gobbled up my paying for a new windscreen.
Ami D was helpful in sorting my renewal…
Ami D was helpful in sorting my renewal price for which I'm very grateful. Thanks Ami.
Super Speedy Service!
First off, very cost effective and great value for no nonsense insurance. Everything you can manage online, so no hanging on the phone for hours.
If you do need any help or assistance, there are real folk on the online chat. I had cause to need to talk to someone and I got through to Jack within a couple of minutes and he sorted out my issue no problem.
Great service and staff - happy to recommend.
Sorted my issue really quickly. Thanks Brad!
Live chat with Brad today. Helped me out and sorted my issue really quickly. Thanks Brad!
Charlie was a breath of fresh air after struggling with chatbot
Charlie helped with my questions. He was patient and clear with his responses. And gave assurance I could come back if I needed more help
Jack was great
Jack was great, understood the problem, communicated the consequences and sorted it for me. It’s a very easy insurance that I’m now on a monthly rolling contract as a loyal customer. Didn’t wait too long to speak to Jack either.
I had an enquiry re overseas driving…
I had an enquiry re overseas driving and Shanice on the online help resolved my query with speed and the information I required
LIVE Chat With AMI
Today I was on the Live Chat with Ami who finally was able to resolve my problem and inform me of what happens next. I was in an accident in April this year and my car was only written off recently.I have been with Yoga for a while and never had any issues until I had my accident.I have found it difficult to navigate the No reply emails and No reply text system.I like speaking to a Human being I find the automatic Robot system is not easy, when what you need to resolve is not on list of subjects, or allows you to input what it is ,
if it is not on the list I now know that there is a human being on the live chat at certain times, you can access it, but I only recently discovered it, and I really wish I had done that sooner. Anyway Thank You Again Ami for your assistance today it was very much appreciated.
Jack was very helpful and sorted my…
Jack was very helpful and sorted my inquiry out with no problem.
I have just had a live chat with Brad…
I have just had a live chat with Brad who has helped me update my driving licence for my renewal. Very efficient and patient and kept me updated. Thanks Brad!
Discussed my renewal with Ami
Discussed my renewal with Ami and made a small saving overall. Staying with Yoga for another year, therefore. Thank you
Had a live chat with Charlie D
Had a live chat with Charlie D, who was extremely helpful with the issue I was having proceeding through website. He was very helpful & efficient confirming all my details and the prices, after license check. Then emailed everything to me allowing me to activate the policy. Thanks Charlie
I tried to change my vehicled details…
I tried to change my vehicled details online but encountered an issue with the model database. I entered a chat with someone called Charlie whom was most helpful. They tried several ways to find the correct vehicle details but to no avail. I have since cancelled my policy with the help of Charlie. The service was excellent. Sorry to be leaving Yoga.
Charlie was very helpful and…
Charlie was very helpful and professional
Charlie from Yoga Car Insurance looked…
Charlie from Yoga Car Insurance looked after me today. Very, very quickly sorted out my question. Very polite, a pleasure to talk with. Thank you Charlie!
Ami was a great help today
Ami was a great help today, thank you so much
Ami was great- identified the problem quickly
Ami was great- identified the problem ( I had two accounts for some reason), provided options for resolution of my query and dealt with everything very clearly. So helpful -well done Ami and thanks again!
I had a live chat with a lovely lady…
I had a live chat with a lovely lady called Ami D this morning to help me sort out an issue with my daughter’s policy. She was very friendly and professional and I was very happy with her support.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








