Y Live Community (previously PopulusLive) Reviews 5,926

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 441 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its reliable payment system, with many appreciating the direct bank transfers once the £50 threshold is reached. People find the surveys interesting, easy to understand, and worth their time, often highlighting the good value for money and the overall positive user experience on the website. However, some customers reported issues with account access and survey availability, particularly as they approached the payment threshold. A few people mentioned being suddenly unable to log in or receive surveys after reaching £50, leading to concerns about receiving their accumulated earnings.

What people talk about most

Payment

Reviewers mention positive feedback about payment. Many customers appreciate the prompt and reliable payouts,... See more

User experience

People report positive experiences with user experience. Many consumers find the surveys interesting,... See more

Website

Consumers generally express satisfaction with the website, often describing it as excellent, easy to... See more

Value for money

Users describe positive interactions with value for money. Many reviewers find the rewards fair and generous... See more

Service

Clients share positive opinions on service, consistently praising the company as one of the best survey... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great way to earn money. Interesting surveys for the most part, simple to understand the questions, and very easy to complete. Excellent response to queries. Payment automatically sent directly to y... See more

Rated 5 out of 5 stars

I have been with Y live community for several years now. I have completed dozens of surveys for them during that period, and earned quite a few monetary rewards in the process. The rewards are... See more

Rated 5 out of 5 stars

As others have said, this is the best and fairest survey company. It is slightly annoying answering a bunch of questions at first and then being declined. However, they do sometimes have parameters se... See more

Rated 5 out of 5 stars

This is a fun, but important thing for me to do, as i understand that it helps to give a true exerience of real life values and experiences. I like and trust the Y Live Community and like that i have... See more


Company details

  1. Market Researcher

Written by the company

Y Live (previously PopulusLive) We are the online community that allows you to earn £s in return for your time completing surveys. As a member, you will be financially rewarded for participating in our surveys and enjoy several other benefits. Y Live community members have received more than £15 million in incentive payouts since 2010.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 71% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

It is a great way to earn money and I…

It is a great way to earn money and I find it interesting to see what questions there are and often can relate them to current issues. My only negative is that I fall into a demographic which is often full before I have a chance to join the surveys.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

I’ve been doing Y live surveys for a…

I’ve been doing Y live surveys for a few years now. The surveys are simple and interesting to take part in. The value of the survey, £1 - £4 is posted before you start. When you reach £50 a bacs payment is made.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Best review site

Best review site. Regular surveys that pay well, between £1–£3 usually for 5-20 minutes. Get paid out automatically at £50. Never had a problem being paid by bacs.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Been with this company for years

Been with this company for years. They pay when they say they will. I just wish I had more surveys and a little bit higher rewards. But I feel blessed to be able to receive surveys and payment… THANK YOU

12 March 2026
Unprompted review
Rated 1 out of 5 stars

Don't dare complain!

Had regularly completed surveys for many years, despite them always taking more time to complete than those they state. However, since I have been notifying them when surveys take 200% to 600% more time to complete than they indicate, my account has been unilaterally closed. Really disappointed that I have been punished for calling out their dishonesty. To add insult to injury, they did not even have the decency to tell me they were closing my account or paying the money they owed me.

10 March 2026
Unprompted review
Y Live Community (previously PopulusLive) logo

Reply from Y Live Community (previously PopulusLive)

Hi
Please email us on info@ylive-community.com to check if your account has been closed.
Kind regards
The Y Live Team

Rated 1 out of 5 stars

Usually screened out!

I get screened out of about 95% of reviews I'm invited to participate in - usually and annoyingly after answering about 30% of the questions! It therefore takes over 2 years to reach the payout threshold.

5 March 2026
Unprompted review
Y Live Community (previously PopulusLive) logo

Reply from Y Live Community (previously PopulusLive)

Hi

We send more invites than the actual number of respondents we need. This is because some people tend to answer quicker, others do it slower and some do not respond at all. If we have a certain window to get the results, we tailor the number of invites to the expected response in a given time period.

On some occasions you could receive this message if there is heavy traffic on the website, i.e. members with similar demographic profile are trying to log in at the same time. In such circumstances we recommend that you attempt to log back in 30-40 minutes later to see if the survey is still open for your demographic profile.


Kind Regards
The Y Live Team

Rated 2 out of 5 stars

Caution advised

Caution advised! I joined Y Live around 2022 and it was definitely one of the better paying survey companies and i've made a fair amount of money from them

Here comes the big BUT! They have this claim that they pay £1 per 5 minutes on a survey. Of course this can only be a rough estimate, but these days their surveys often take twice as long to complete as the time they advise. So much so i've stopped doing their longer studies, 15 minunt studies taking 30 minutes etc, on occasion i've quit surverys as they were taking so long.

I now think when I reach my next payday I will be closing down my account. Tried a 5 minute £1 study yesterday, after 12 minutes it still wasn't finished, I gave up on it.

I put comments about the time these surveys are taking in their feedback, but there's never any acknowledgment of this.

3 March 2026
Unprompted review
Y Live Community (previously PopulusLive) logo

Reply from Y Live Community (previously PopulusLive)

Hi
Please email us on info@ylive-community.com to investigate further.
Kind regards
The Y Live Team

Rated 2 out of 5 stars

Where is my Money?

I have never had a problem with this site and have been a member for many years. However, I had reached the £50 threshold on January 1st. Great, help with Christmas spending. But no £50 payment hit my bank account. (It is now February 22nd.) My bank details are wrong but I cannot correct them, every time I try I get an error message. I have emailed several times. YLive had already said they would deduct £8.50 from my hard-earned payment as the BACS bounced back. Not my fault! They then reduced the deduction to £2.50 - not impressed. Said they'd raise a cheque payment on the 16th - 7 days ago. So where is it? As a loyal longstanding member I am beyond frustrated with this farce. Surveys are long and frequently boring, but I do them and expect fair remuneration. This is not fair!

And, depending on which device I try to complete surveys on, they quite often lock up and I can’t reopen them on a different device. Pages just refuse to accept my interaction. And YLive are never helpful when I complain so I miss out on £££s.

Finally received a cheque today, 59 days since I ‘earned’ the money - and I still need to pay it into my bank. (28 February, qualified for payment 1 January.)

22 February 2026
Unprompted review

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