Yeticasino Reviews 

236
TrustScore 2 out of 5

1.9

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Review summary

Created with AI, based on recent reviews

Evaluating 43 reviews, most reviewers were unhappy with their experience overall. Many people expressed dissatisfaction with the website and reported significant issues with the product, noting games rarely paid out, had dead spins, or lacked bonuses. The refund process was also a major point of contention, with customers struggling to receive winnings even after extensive documentation. However, some people experienced quick and efficient withdrawals. Conversely, many customers faced significant challenges with the verification process, often requiring extensive documentation or leading to account closures. Some reviewers also found customer support unhelpful.

What people talk about most

Payment

Consumers find payment to be ambiguous, with many reporting significant difficulties and delays in... See more

Website

Reviewers highlight negative aspects of the website, with many expressing strong dissatisfaction and advising... See more

Product

Reviewers express significant dissatisfaction with the product, particularly regarding game payouts and bonus... See more

Refund

Customers express significant dissatisfaction with the refund process, often encountering difficulties when... See more

Customer service

People report ambiguous experiences with customer service, with some finding it easy to contact and praising... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I am thinking about self excluding and cant find a page to manually self exclude. Ive been looking for 30 mins now. So either you can only talk to a live chat to do it or it is very much hidden in t... See more

Rated 1 out of 5 stars

Absolutely trash box. All bonuses mostly empty. Got few what paid little money but 90% all dead absolutely. If you play more than 50p or 1£ you basically toasted in any way possible. Once give me my m... See more

Rated 1 out of 5 stars

!Complete scam! Will happily let you make deposits with fake bonus emails also, the withdrawal process is bizarre asking for photos of banks cards used etc. No other casino site has ever asked for... See more

Company replied

Rated 1 out of 5 stars

SCAM CASINO, quite happy to take deposits, but then when withdrawing is impossible. Never received my money. Even though jumping through all their hoops with verification. Completely untrustworthy,... See more


1.9

Poor

TrustScore 2 out of 5

236 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 19% of negative reviews

Typically replies within 24 hours

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1.9

All reviews

(236)

43 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I am a new player registered with Yeti…

I am a new player registered with Yeti last Sunday and deposited R155,00 into yeti via bank transfer. I did not make use of any bonus. With a huge luck after about and hour I won R5100,00 and decided to cash out. Then everything started. They asked me document, which is fine... but they wanted it first in PDF. Then they said no, they wanted it not photo-scanned but photographed. Then they accepted some and rejected others. Then they accepted what they rejected and rejected what they accepted. Then, when all documents was fine, they then asked for additional documents. It was becoming clear that they were giving me the run-around as I was a first time player and they did not want to honor the withdrawal. Now there are no correspondence from them. I guess my account will be closed shortly after this. Stay away. They are crooks!

26 May 2021
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs joke of a site

If I could give no stars I would . After depositing and receiving no bonus I contacted customer service who where slow as fk further more I'm told I'm not eligible because my IP address has joined same or a sister site not true hence why I'm here so I have to gamble my deposit begrudgingly terrible service that leaves a bad taste I should of checked before

18 May 2021
Unprompted review
Rated 1 out of 5 stars

what a joke these guys…

what a joke these guys are.....registered got my 23 free spins....cut a long story short I worked my way upto nearly 3grand in bonus cash and after playing for a while went down to 2400 which then went into my cash balance so then I went to withdraw the person or robot I spoke to on chat said my account need to be verified to be able withdraw then next day it was declined n removed from my account.....they say it got removed cause my spins were over 5 pound which is against the bonus rules....am sorry but if goes into the cash balance shudnt it be mine

15 May 2021
Unprompted review
Rated 5 out of 5 stars

This has got to be the best casino site…

This has got to be the best casino site I have been too. Great and quick costumer service. The next day pay out and their turn over is great. I always win. They are very fair with their games. The bonuses in the games are great and never lacking. All around a fantastic site.

12 May 2021
Unprompted review
Rated 1 out of 5 stars

Yeti keep logging me out when i press…

Yeti keep logging me out when i press home button to reselect a game when after won i then couldnt win at all ever game play speeded up no feature or bonus after 170 spins in my opinon there tracking your account to control your wins otherwise a vpn would not be againt there rules ive been allowed to deposit 350 pounds without verifiying myself have not had the pleasure of a withdrawl as yet i know in gambling we loose n we win it happens but surly they cant affect game play to prevent your win or feature you can clearly notice this happening

2 May 2021
Unprompted review
Rated 1 out of 5 stars

Wouldn't let me withdraw when winning…

Wouldn't let me withdraw when winning £40k. Asked me for about 8 documents and then finally said I failed due diligence checks stating I couldn't afford a £300 deposit even though I'm in full time work.

Then closed my account.

Avoid this casino like no other!!

17 March 2021
Unprompted review
Rated 1 out of 5 stars

I did a payment via my cellphone…

I did a payment via my cellphone straight on the casino app. The money was deducted from my absa account with a reference number and when i contacted customer service i spoke with 2 agents and they want me to send a bank statement or proof of payment buylt i cannot from my cellphone. Bad service really necause where is my money!!!

13 March 2021
Unprompted review
Rated 1 out of 5 stars

I have excluded myself for gambling…

I have excluded myself for gambling addiction,
and I dont understand why casinos like Yeti, are not verifying new depositing players,
I mean after 1 transaction surely one would thik they would follow up, make sure all is in order and verify if you not listed with a gambling addiction, by doing so wont allow me to deposit and waking up the next morning on a bed and not on the street , I urgently need this reviewed and refund my deposits cmanson81 is my user name
craig eric manson
dob 26/7/81

8 March 2021
Unprompted review
Rated 1 out of 5 stars

Awful

Awful, been a whole week to verify documents and still not verify. After so many documents requested. Still waiting. Awful awful
Today 19/3/21. 2 weeks later still pending withdrawal awaiting for verification....
all the tac tic used not to pay out! Awful.
Temping to close my account permanently and just let them keep the money but I thought I want to see what else they will come up with how they wont pay..

4 March 2021
Unprompted review
Rated 1 out of 5 stars

Disgraceful

Being called a lier and then getting spoke to like a child is a utter disgrace coming from customer services i would stay clear of this site

14 February 2021
Unprompted review
Rated 1 out of 5 stars

This is the worst casino ,they are a…

This is the worst casino ,they are a bunch of thiefs I've been waiting two weeks to be verified and they keep coming back with requests to send my document's which I have done ,I will be taking this matter further ,you guys are taking all these peoples hard earned money and messing them around this is unacceptable.deposits are easily processed when it comes to withdrawals you need to verify.bull$#!¥. I will make sure that this does not end here.
Your service is pathetic and I will make sure that this gets recognized.

6 February 2021
Unprompted review
Rated 1 out of 5 stars

Fraudulent

Deposited £50, told I can't use there casino since I'm self excluded from their sister site. No problem, just give me my money back I say to them. Turns out in order to get my money back which I never got to use, I have to verify myself and pay 5% of it. I can't even get a refund and have the account closed. Don't play here at all costs.

4 January 2021
Unprompted review
Rated 1 out of 5 stars

Played here for a while and have a…

Played here for a while and have a verified account. How never actually won until now (that’s gambling).

Now actually made a withdrawal, and they said I need to verify my card details. A bit odd as I’ve been losing money with the same card without issue?

So send them what is requested.

Five days later, I am still waiting for the to verify my card?

Five days to look at 2 pictures?

Even when the do verify it, I’ll have to wait an addition 3-4 days for my money??

So a withdrawal that’s meant to take 24 hours, will now take a minimum of 9 days if they process it (which they won’t, because they don’t work weekends)!

When you consider that there are a number of sites out there that can and do pay out in seconds, this really isn’t on.

As soon as I get my money, I’ll be closing the account.

3 January 2021
Unprompted review

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