Impressed with Yeti's responsiveness and the quick solution they provided. I had a zipper malfunction on one of my soft-sided coolers, and they replaced the entire cooler very fast with no fuss at a... See more
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Review summary
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Reviews shaping this summary
You were very understanding about my problem with my Rambler Yeti. It was given to me as a gift. Being unfamiliar with your product and warranty, I found there is a guarantee. I reached out to you an... See more
The new AI feature helped me to turn one of my favorite pictures of my Son into a graphic on a YETI cup. Something I will now cherish forever (or until my Son steals it from me). YETI ran out of the... See more
Evidently, you change the quality level of these particular tumblers. I’ve had some for I don’t know 15+ minus years and never had an issue with them whatsoever. When I got my replacement Tumblr, it w... See more
Company details
Written by the company
Roy and Ryan Seiders founded YETI in 2006 based on a deep love for the outdoors and the belief that if something doesn’t work, fix it. And if it doesn’t exist, build it. Since then, we've been designing products that last for generations, get you out into the Wild, and keep you there longer. The coolers Roy and Ryan grew up with couldn’t meet the demands of serious anglers or last in the relentless Texas heat. So they made their own – designing the legendary Tundra® with enough insulation to keep ice for days and durability to last a lifetime. We’ve expanded into other products and categories since those first coolers, but our bull-simple approach to design hasn’t changed. Focus on quality. Design for durability. Never cut corners on form or function. It’s the same philosophy we’ve used to make drinkware, soft coolers, chairs, bags, cargo and more. Built for the Wild™ means it’s built to last. From hog hunts to happy hours and the backcountry to back stage, our products have been embraced by communities and outdoor pros across the world all connected through a single common thread – that the gear you rely on should never let you down.
Contact info
Austin, United States
- https://www.yeti.com/contact-us.html
- yeti.com
4.5
Excellent
22K reviews
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Yeti's customer service is awesome
Yeti's customer service is awesome. The warenty claim was straight forward and easy to navigate on my phone. No complaints when it comes to my yeti gear.
5 October 2026
Everything was taken care of very…
Everything was taken care of very quickly and we received a new product within a reasonable amount of time. Thanks!
12 October 2026
positive response time and approval
excellent response time and approving the replacement
12 October 2026
Warranty Coverage
One of my 10 oz coffee mugs discolored in the dishwasher. I wasn't sure something like that would be covered under warranty, but it was. I had a replacement quickly, and they even paid to ship the defective cup back. Number one in my book. I love all my Yeti gear!
5 October 2026
Great service
Great service! Answered any and all questions I had about the process. Thank you for your help
5 October 2026
The process to return was easy and the…
The process to return was easy and the website directions were very clear. The return time to receive the new mug was quicker than I expected
12 October 2026
Warranty Claim
Warranty team turned around my warranty claim within a week. Great service!
12 October 2026
Quick resolution of my quality concern…
Quick resolution of my quality concern on a pealing product
12 October 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Took far too long
The company needs to allow someone to be able to return items under warranty in store and not have to screw around with mailing them back and customer service over email
12 October 2026
Reply from YETI
Hi there,
Our retail locations are not equipped to support warranty claims at this time, though this is something we are exploring for future convenience. We appreciate you taking the time to share this feedback, as well as go through our standard warranty process.
Poor Customer Relations, Faulty Product
I tried to start a warranty claim on a brand new mug that was leaking. I went through their rigorous warranty claim process, providing the required photos and videos, and their response was to have me send my mug back, and wait for them to investigate the claim, then, and only then, would they send me the parts.
I'm unsure why I spent $45 for a leaky mug, and now I would have to be without that mug for 12+ weeks. I live in an 800sf historic home, so I don't have a surplus of large thermal mugs.
That same mug is now rusting in the threads
14 August 2026
Reply from YETI
Hi Bobby,
Thank you for sharing your feedback around our warranty exchange process. We will be sure to pass this along to the appropriate team.
Hearing that your mug might be experiencing further issues with rusting, we recommend returning it for a replacement when time allows.
Yeti was awesome
Yeti was awesome! I had a rambler that paint start peeling off sent in for warranty and had the new mug just a few days later!
12 October 2026
Loyal customer to the brand
Great customer service and great brand. I’m definitely a loyal customer. I recommend it to everyone
12 October 2026
Blown away by how easy and responsive…
Blown away by how easy and responsive the warranty claim people were. Makes Yeti worth the money with the peace of mind that they stand behind their products the way they do.
12 October 2026
We bought 46 ounce yeti coffee cups…
We bought four 6 ounce yeti coffee cups last year and two of them were completely chipped. Yeti replace them with an easy return policy and now we can enjoy our beautiful cups every morning!
11 October 2026
Fast easy and fair
Fast easy and fair. Very impressive and you have a customer for life. I have 3 different size Yeti already and appreciate you standing behind your product. Your service consultant was responsive and informative. Thank you!
12 October 2026
Fantastic customer service
Fantastic customer service. Communication and response time was great. Dealt with the issue quickly and completely to our satisfaction. Another wonderful yeti product for our family!!
12 October 2026
Yeti warranty
Yeti warranty is great .Shipped a new Tundra 45 within days ! Excellent customer service !
11 October 2026
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