Yesstyle 

Unfortunately, my experience with YesStyle has been a complete financial nightmare.
YesStyle suddenly closed my accounts without any prior notification, yet still charged/held money from both accounts, totaling approximately $300.
The affected orders are #31128130 and #31107005.
According to YesStyle’s own policy, refunds should be completed within 14 business days, but this period has fully passed. As of 16/12, I have not received any refund, nor have I been given a specific refund date or an ARN / refund reference number.
What makes this situation worse is the extremely poor customer support. I continue to receive generic, automated responses that provide no real information, no accountability, and no urgency. The support team’s behavior makes the customer feel ignored and powerless.
I am financially responsible for supporting my family, and holding this amount without explanation is a serious crisis, not a minor inconvenience. If my accounts were going to be closed, why was I not notified in advance? And if they are closed, why was my money taken and not returned immediately?
This experience shows a clear lack of transparency and responsibility.
I am not asking for favors — I am simply asking for:
Immediate resolution
Clear refund status
And the return of my money without further delay
Very disappointing and stressful experience.

This is the worst app I have ever seen in terms of customer service and shipment, If you want to purchase from this app PLEASE RECONSIDER. I haven’t received my order in 3 months($64) when I try to reach out to them they never respond.

It fascinates me how much they put so much emphasis on marketing the app and paying influencers to do so, but when it comes to customer service, it’s like the entire company suddenly disappears into thin air.
All that money on influencers, ads, and fancy marketing campaigns, but somehow they couldn’t invest even five minutes into answering a customer email or tracking a missing package.

It’s honestly impressive: they mastered the art of advertising, but completely failed the basics of actually delivering what people paid for.
I wish their customer support worked as fast as their ads show up on my phone, maybe then I would’ve received my order(#30355428).

At this point, I think they care more about TikToks and aesthetics than actually sending customers their items. If you want cute videos, sure, download the app. But if you want your package or an actual response when something goes wrong… good luck.

Order stuck as “Unverified” for one week and no support

I have been trying to resolve my order for a week, and it is still stuck as “Unverified Order.”
I contacted customer service multiple times through email and the in-app chat, but I received no real help. The link they sent me does not work, and no one replies to my emails.

I need this urgently verified or cancelled. This level of support is unacceptable.
Please respond and solve this issue immediately.

Order number:30536239

YesStyle Lies About Shipping and Doesn’t Care About Loyal Customers

YesStyle is a complete disappointment and a master of false advertising. Their website loudly claims that items “ship within 24 hours” — a blatant lie. I placed my order on October 26, 2025, paid an extra €16 for express shipping, and every single item was marked as in stock. It’s now October 29, 2025, and guess what? My order hasn’t even been shipped.

This isn’t just inconvenient — it’s dishonest. I needed these products for my upcoming trip, and now I’ll be forced to repurchase everything elsewhere. My vacation plans are ruined because YesStyle can’t deliver on their own promises.

What makes this even more insulting is that I’m an Elite Club Gold Member, someone who regularly spends good money on their site. Clearly, loyalty means nothing to them. They take your money, make fake promises, and then leave you waiting indefinitely with no explanation.

I’m done wasting my time and money here. YesStyle has proven to be unreliable, deceptive, and careless. I’ll be taking my business to a company that actually respects its customers — because this one clearly doesn’t.

I placed an order with Yesstyle as a gift for a friend but when the products arrived they were very badly damaged. They had been sent in a jiffy bag and as suck all of the packaging was damaged and they could no longer be given as gifts. I got on to Yesstyle and explained quite clearly that I would like to return them for full refund at their cost. Eventually I was sent an email that stated they would not refund me due to damaged packaging but they would credit my account with $5. I contacted them several times after to explain that this wasn't acceptable and that I wanted to return them under UK law for a full refund but they have since ghosted me and not replied to any of my emails. I have now had to contact my credit card provider to get my money back. SHOCKINGLY BAD!!! BE WARNED

I ordered $56 worth of products which never arrived. YesStyle sent me THEIR tracking, which didn't match anything at the PO. They said that the order was recorded on the 4th? I didn't make the order until the 8th of the month. Cameras everywhere on my and my neighbors properties say that nothing was delivered. No refund. No item replacement. No help.

Scam alert - YesStyle uses tricks to avoid shipping orders!
Some of my order arrived and some was returned due to their error. They tried to charge me 9.05 euros for reshipment and offered a refund instead of sending the item. It seems they use delays and tricks to make customers abandon their orders. Delivery took over 6 weeks. Did not receive the item.

Please do not buy from this company.
You purchase a product and pay for shipping. That is fine but, this company is sneaky and will not tell you there is custom fees due , or your package will not be delivered and sent back. I wrote to them numerous times and their
response was if it comes back to us you do not get a refund . Just don't buy from them poor communication

My order was marked as delivered and I did not receive my parcel. I contacted them immediately to ask about the whereabouts of my parcel and since 9 days I am Teint to get a hold on YesStyle. My faith in retrieving my order or my money has been shattered. I just want to warn the consumers to not shop their bc customer service is non existent. This was an 168€ order and my money had been turned into dust. Do not order from YesStyle!

Dear YesStyle Customer Service,

I am writing to follow up on my order #27389018. According to your previous email, you were waiting for an update from the shipping company regarding the tracking number.

Unfortunately, a considerable amount of time has now passed without any further information. This delay is causing me significant inconvenience and disappointment.

Please provide me with an immediate update on the status of my order and confirm when I can expect the arrival of my order.

If I do not receive any clear feedback soon, I would also like you to explain the procedure for obtaining a full refund.

I appreciate your prompt attention to this matter.

Sincerely,

I had a very disappointing experience with this store. First of all, the return policy is completely unreasonable. Unlike normal stores that cover the cost of return shipping, here the customer is expected to pay for it themselves — even for international returns. Shipping from Germany to China costs more than the entire order!

To make things worse, they provide an address label that is not a prepaid postage label, and they won’t even accept returns that require a signature on delivery. It honestly feels like they designed the return process to be as difficult and expensive as possible, just to discourage customers from sending anything back.

I’ve never had such a frustrating experience with an online store in my life. I will definitely be sharing this experience further so others are aware. This kind of treatment is simply unacceptable.

I would like to express my disappointment with Agent Jacky, who closed the chat before my issue was fully resolved. I was still in the middle of my request, and it was frustrating to be disconnected so abruptly.

Fortunately, I was later connected with Agent Sophie, who was kind, attentive, and successfully helped me complete my request. I truly appreciate her support.

That said, I remain disappointed with how the chat with Jacky was handled and hope this can be addressed to improve future customer experiences.

Canva code for photo:
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I haven't received an order for more than two months. I want my money back, but they don't respond to my messages.

Poor delivery service. You exceeded the specified delivery time and are not responding to emails. The order has not arrived for more than two months.
Order date: 06/04/2025
Order number: 27536354

The worst experience ever .
I was super excited to make this order . Since I'm a huge fan of korean products. They offer a wide range of korean products with a reasonable price. However my oder took more than two months almost three months and i still haven't received it yet . The same thing happened last year , my order took more than four moths . I was mad and frustrated but i thought about giving them another chance since they have just started delivering to Morocco again , unfortunately; the same thing . This will probably be the last time to oder from this website.
Order number : 28409562

I made an order on 29/03 i still didn't recieve it yet
I'm so disapointed i want my order and they didn't send me any update or email
My order is #27396767

I did my order the 30th mars i just want a money refund cuz according to their last mail update its stuck @ customs.. chat agentd gives the dame robotic answer please sait and refuse to guve le a refund, one agent eve promised me to have automaticly a refund if there is no update this week, and today anotther agent said no i dont see this in his notes and lshe just left the chat

Worst company ever. Only ordered once and never again. Ordere may 1, didnt ship out until may 25!!!! why??? Bad customer service, no replies to inquiries, high prices and lame product selection. I ordered makeup, it came totally different color than shown, they wouldnt accept responsibility and made me pay $20 to ship back and I couldnt even find any products to replace with my credit cuz all they have is ugly junk. NEVER again on this LAME site!!!

I made an order on last 10th of May and I haven't received it yet. It feels like nobody replies to the customer service. Avoid at all costs!

I've ordered in the 19th of this month and I'm afraid that costums catche my order so I ask for cancellation and refund I've already sent an email but no one answer